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“Idiosyncratic but still lovely”
Review of Vineyard Hotel

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Vineyard Hotel
Ranked #2 of 3 Hotels in Newlands
Certificate of Excellence
Hertfordshire
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Idiosyncratic but still lovely”
Reviewed 28 March 2014

This was our third stay at the Vineyard - and we found it just as lovely as ever. There's something really warm, welcoming and intimate about this hotel. Sitting on the delightfully tranquil garden terrace sipping a glass of fizz in the sunshine and looking out across the gardens on to Table Mountain - it's really hard to beat it!

We stayed in a junior garden suite and found the standard of accommodation to be as good as before. We loved the spaciousness of our suite and having the lounge area made it great for room service dinners. Disappointingly, the trees had grown up so much since we last stayed three years ago, we had more of a tree view than a garden view from our terrace. This also limited the amount of sun we got on the terrace.

We sampled breakfast, lunch, afternoon tea and dinner at the hotel at various times during our stay. Breakfasts, lunches and afternoon teas (all eaten on the gorgeous terrace) were always top notch in terms of quality of the food. We were not so impressed with dinner in the Square restaurant where we found the portions to be far too huge for us and therefore a bit offputting. However, we enjoyed dinner in Myoga much more.

We spent a couple of days by the pool and really enjoyed relaxing in the sunshine in the peace and quiet (there were very few children around when we were there!). The pool area is beautiful and there is plenty of room and plenty of shade options.

So why have I used the description "idiosyncratic"? Well, whilst this hotel is a bit of an institution and clearly has a big fan base (including us), the staff working in it are variable. Some are great and obviously want to do their best but others give a poor service and don't really seem to care. Breakfast could be very disorganised which kept us amused but was sometimes irritating. We found the receptionists and pool area staff to be equally variable. We wonder why the best staff members aren't held up as role models for others - because if it was so obvious to us which ones are good, it surely must be obvious to the management.

Having said that, we will definitely go back - there is something so charming and irrisistible about the Vineyard that we're prepared to forgive its little foibles!

  • Stayed March 2014, travelled as a couple
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Helpful?
1 Thank NatashaHertfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy_Davies, General Manager at Vineyard Hotel, responded to this review, 10 April 2014
Dear Natasha

Thank you so much for your honest review. Thank you also for your suggestion on using role models or making champions of those providing excellent service. We are now working on the implementation of such a program. I trust that on your next visit you will see the results.

Kind regards

Roy Davies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Den Bosch, The Netherlands
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 March 2014

This exceptionally good hotel, excellently located in Cape Town, close to the Kirstenbosch Botanical gardens, offers great service and a relaxing stay. Breakfast is very good, the swimming pool is nice, with enough beds for everyone. The views on Table Mountain are great. When staying in The Vineyard, do not forget to have dinner in Myoga, one of the best restaurants in Cape Town. Nice to have a short walk in the garden surrounding the hotel. Staff is excellent and hotel management promoted us to a better room since we were on our honeymoon. We also got a bottle of champaign and a little present. Very thoughtful and nice.

  • Stayed March 2014, travelled as a couple
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Helpful?
Thank PvGestel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy_Davies, General Manager at Vineyard Hotel, responded to this review, 10 April 2014
Thank you so much for your review, we are honoured that we could give you a little spoil at the start of your journey .

Kind regards

Roy Davies
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Scotland
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 26 March 2014 via mobile

We loved our stay in this hotel, the views from the mountain view room was amazing, room was very comfortable and clean. The grounds are outstanding with the tortoises wandering around and the river walk, superb. Staff were friendly and helpful. The photos do not do it justice. Would definitely recommend this hotel before a flight home.

Stayed March 2014, travelled as a couple
Helpful?
Thank Family07Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy_Davies, General Manager at Vineyard Hotel, responded to this review, 10 April 2014
We are grateful for the review and pleased that we could make the journey home just a little less stressful. Look forward to welcoming you back when you next visit South Africa.

Warm regards

Roy Davies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki
Level Contributor
121 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 24 March 2014

The existence of the Vineyard Hotel in Newlands has been known to us since the seventies, 40 years ago, but only now have we actually stayed there, since we got such a good rate, it was impossible to refuse. What a pleasant surprize awaited us. Much must have been added and done to the original hotel during the past 40 years because here was a very modern hotel with the latest facilities, and yet it has maintained in part something of the old character.The first impression one gets is one of modern elegance as one enters the lobby. Check-in was very professional as was the rest of the staff. The room was well appointed, and there was even a little garden one could step into from our room. Breakfast was very satisfactory, the a la carte dinner somewhat less so. The swimmingpool area was quite beautiful, set in a lovely garden. The fitness centre seemed to be very well equipped and attended. The Vineyard can justifiably claim to be one of the best hotels in Cape Town, and its saving grace is the good value for money one gets here.

  • Stayed March 2014, travelled as a couple
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Helpful?
1 Thank PeterHelsinki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 March 2014

We stayed here for about a week in December 2013. The hotel rooms are good, but the grounds and the setting are fantastic. The view of table mountain, when sitting at the pool or having tea in the garden is wonderful. The Spa is great and the on-site restaurant, Myoga, is amazing. Actually, I'd say Myoga is the best restaurant we went to in Cape Town and we have tried all of the top 10.
Being so close to the mountain does mean that the weather can be worse than you would have in camps bay, for example, but that was never really a problem. Stay here !

Room Tip: Get a mountain view room
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  • Stayed December 2013, travelled with family
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Helpful?
1 Thank JonathanSupaTravelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 15 March 2014

In the breakfast restaurant, room and reception the staff attitudes were often rather uncaring and the service was very poor - particularly for a hotel of this price range. It's a pity because the setting, buildings and gardens are amazingly beautiful.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ausgiraffe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town, South Africa
Level Contributor
102 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 9 March 2014 via mobile

Here the service is excellent, the food is outstanding. And of course the view is stunning. I have eaten at both the Mayoga restaurant and the Terrace restaurant recently and highly recommend both. A real treat.

Stayed February 2014, travelled as a couple
Helpful?
Thank Cindy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vineyard Hotel

Property: Vineyard Hotel
Address: Colinton Road (off Protea Road), Newlands 7700, South Africa
Region: South Africa > Western Cape > Cape Town > Newlands
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Newlands
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Vineyard Hotel 4*
Number of rooms: 208
Official Description (provided by the hotel):
A preferred 4-star hotel for discerning Cape Town visitors, the Vineyard Hotel offers 208 luxury accommodation options, 2 award-winning restaurants, an acclaimed spa and fitness centre, indoor (heated) and outdoor swimming pool, free wireless internet, as well as a top-rated conference and functions venue. Set in an idyllic 7-acre garden estate on Table Mountain's eastern slopes, close to the airport, the city and the many delights of Africa's No 1 leisure destination. ... more   less 
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Also Known As:
Vineyard Hotel Newlands
Vineyard Hotel And Spa
Vineyard Hotel Cape Town/Newlands, South Africa
Vineyard Cape Town

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