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Vineyard Hotel
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Reviews (1,466)
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All reviewssquare restauranttable mountainmyoga restaurantcape towngiant tortoisesresident tortoisesmountain facing roommain restaurantlovely hoteltravel deskgardens are beautifulcourtyard roombreakfast buffet istop classworld classrooms are modernan oasis
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Reviewed 15 May 2014

An experiences that from even before arriving was perfect. A few days before we arrived an e mail was sent to establish all our needs and requests while staying at the hotel. We had booked a garden cottage and is set in the back of the property and was always an amazing walk to and from the hotel.

Room Tip: Each type of room has enough pictures to choose from
  • Stayed: May 2014, travelled with friends
    • Value
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1  Thank Clinton1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2014 via mobile

We stayed here for two nights and enjoyed the quality of this very good hotel.

The breakfasts are very good with a wide choice and the lunch we had here were nice.

The huge rooms with modern bathrooms were a very pleasant experience.

The hotel is located ideally for shopping as well as visiting the University of Cape Town.

I can recommend this hotel.

Stayed: May 2014, travelled as a couple
Thank Boschenvaal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2014 via mobile

I absolutely loved it there. It is gorgeous and waking up in the morning with the mountain view is just spectacular. Our room was lovely. The food was awesome. The service from all the staff was world class. I would definitely recommend it. I know my husband and I are definitely going back ;)

Stayed: March 2014, travelled as a couple
1  Thank tamaraleighjenkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2014

This hotel has potential but sadly poor service levels are evident in most departments. House keeping is inconsistent and seldom provided adequate toiletries, we had to phone daily a shower cap, shampoo or an extra gown(two of us stayed in a Junior River Suite). Gowns are old and uncomfortably hard - one wonders why supply gowns at all if the maintenance thereof is not in line with standard Junior Suite supplies. We arrived back one afternoon to find our room open. Luckily my ipad and daughter's Macbook hadn't disappeared. This would have been disastrous as she has all of her university data stored on it. We were then rudely woken up at 16h30 by an insistent housekeeper who wanted to turn down the room. When I told her we were sleeping, she insisted on knowing what time she could come back. I enquired at reception what time is the usual service and was told that from 18h30 onwards.
Breakfast is adequate with out dated presentation and little variety for guests staying longer than two nights. The dining room is noisy and staff are very unprofessional. Service levels are slow and staff come across as unfriendly and rushed. Orders from the menu arrive incorrect and the general atmosphere is disorganized. I travel extensively and found the general appearance of staff to be unrefined and sloppy.
The Bar area is very shabby and smells old. Carpets are dirty and the general look, out dated. Bar staff and waiters communicate between themselves and I feel there is no managerial guide line as to how staff should behave.
We ordered dinner here and food arrived cold, very different to how it was advertised within the menu. Very poor value for money and bland.
I have worked within the hospitality industry for years and find this hotel drab and in desperate need of a firm shake up!

  • Stayed: May 2014, travelled with family
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2  Thank Traveldelightbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2014

Excellent experience in service, setting, location, ambiance, food, coffee, staff and managment. Facilities , pool, spa and rooms are all "up there" with the best. The restaurant has an extensive menu with good food and the coffee shop/bar is very popular and offers a "always open" experience with a light meal menu. This hotel is truly pleasant and staff like Cherie who manages the restaurant is outstanding and very proffesional. Dito for the rest of the staff. I can truly recommend this hotel.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Riël G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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