We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Average hotel, but excellent service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Southern Sun Newlands
Ranked #1 of 3 Hotels in Newlands
Certificate of Excellence
Guernsey
Level 6 Contributor
185 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Average hotel, but excellent service”
Reviewed 26 October 2013 via mobile

The hotel itself is fine but warrants no more than an average score, but the friendly service makes it worth the stay.

No irons in the room, no mini bar, the phones played up some days and my room safe had to be replaced are the only reasons I marked the hotel down slightly, as well as some idiot in the hotel car park sat sounding his car horn a 7am on a Saturday morning because he was too lazy to go in a call his friends.

Stayed October 2013, travelled on business
Helpful?
Thank MMSIM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nabila C, Manager at Southern Sun Newlands, responded to this review, 30 October 2013
Many thanks for your detailed feedback pertaining to your stay in our hotel.

Please allow me to apologise for the inconvenience with regards to the phone in your room not working as well as the safe having to be replaced.
On your next visit (and we hope to see you soon), please do let me know so that I can ensure that you have a minibar in your room. We also deliver irons and boards to bedrooms on request.
My email address is nabila.cassim@tsogosun.com

Furthermore I am so sorry about the hooting in the car park so very early on a Saturday morning.

In addition to the above the team looks forward to welcoming you back soon.

Kind Regards

Nabila Cassim
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

425 reviews from our community

Traveller rating
    247
    131
    32
    8
    7
See reviews for
115
64
20
200
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Mumbai (Bombay), India
Level 6 Contributor
451 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 17 October 2013

The rooms in the hotel were nice and clean. In fact on the first day they also had a machine for air purification in the room. Sad part is that there is no view to watch outside the window. The buffet breakfast was very good. The bell boy was always in a hurry. There was one in particular named Shawn who I had requested for something never came back. My bag was heavy and I needed help to put it on the table which was done very reluctantly. It would be nice if such small things were looked after for travellers like us.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zarin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nabila C, Manager at Southern Sun Newlands, responded to this review, 19 October 2013
Many thanks for your feedback regarding our hotel. I shall be sure to pass on your lovely comments regarding your room and breakfast to the Executive Housekeeper and Chef.

In addition to the above, I shall address the feedback with Shea, our Porter. Furthermore I am most pleased that you mentioned the service, pertaining to the Concierge Department, that you experienced as it gives me an opportunity to ensure that it does not recur.

The Team looks forward to welcoming you back to our hotel in the not too distant future.

Kind Regards


Nabila Cassim
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 4 Contributor
47 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 25 September 2013

We stayed at the hotel for a long weekend using our discovery vitality discount which made quite a difference! The rooms were fine, staff friendly, breakfast very good!

The downside is the location. If you are not in town for Rugby or Cricket and don't have a car, it is a bit out of the way from the attractions, but with the a car, a quick 10 min drive and you are in the centre.

The exterior of the hotel looks a bit worn down, but the the interior must have had a recent facelift as it looks nice and new.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tonyrfsa09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nabila C, Manager at Southern Sun Newlands, responded to this review, 27 September 2013
Many thanks for your review pertaining to our hotel. We are most pleased to know that you found our hotel comfortable.

In addition to the above thank you so much for clarifying the fact that we are so close to the city centre!

Furthermore the team looks forward to welcoming you back to our hotel soon.

Kind Regards

Nabila Cassim
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 5 Contributor
76 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 11 September 2013

The Hotel, is ideally situated for those who are in town to take in some good rugby or cricket, seeing that it is so close to both stadia. For the wives (or husbands) who are more into their shopping, or worst still if you have arrived and your clothes have not, the concierge will gladly show you to the nearby Cavendish Square, shopping mall. We found all the stall at the hotel to be attentive and willing to go the extra mile. Having attended a conference there, caused me to have to spend more time than usual in a hotel. The rooms are spacious and well appointed and I really loved the view of the mountain on the brewery side of the hotel. Attending the conference was good too and the facilities were all well maintained and easy to use. The morning and afternoon teas were well catered and the lunch was just the right amount of food to make for a not boring heavy feeling in the afternoon sessions. All in all. Good value and a place for the sports fanatic who enjoys celebrating his teams win!

Room Tip: Overlooking the brewery is lovely and they do have a smokers floor too
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reuben C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nabila C, Manager at Southern Sun Newlands, responded to this review, 14 September 2013
We thank you for your fantastic and informative comments pertaining to our hotel. The Team is most pleased to know that they have met your expectations in all areas of our hotel.

Furthermore we hope to welcome you back to Southern Sun Newlands, in the not too distant future.

Kind Regards


Nabila Cassim
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arusha, Tanzania
1 review
Reviewed 18 July 2013

My sister and I, and some of her friends from Kenya were attending a graduation of a close friend and were very lucky to be booked at Southern Sun Newlands. We stayed here for 7Nights and during the entire time we were amazed by the quality of their services. The General Manager Mr Sebastian was always around in the morning to make sure the Guests were happy and helped whenever we needed something. Breakfast was always superb, the receptionists were always helpful and Micheal the Hotel Cub Driver was the best, always friendly, helpful and Patient. Thank you every one for giving us such a wonderful Experience.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GaloMoshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nabila C, Manager at Southern Sun Newlands, responded to this review, 19 July 2013
It was indeed a great pleasure to recieve your review!

Our General Manager and the entire team thanks you for your lovely comments.

We are so pleased to know that we have met your expectations and that we contributed to a fantastic stay in our country, particularly Cape Town.

Furthermore we thank you for your custom and do hope to welcome you back to the Fairest Cape, in the not too distant future.

Kind Regards


Nabila Cassim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 5 Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 July 2013

Great hotel as the Staff went way beyond the norm to ensure that the guest is happy - Devon & Hazel (night duty). Had difficulty in getting a reservation at the Bihari Restrurant but Devon sorted it out. Sebastian (GM) & Nabila (Rooms Division Manager) ensured that all possible was done for my stay at their Hotel. This is a hotel which is conveniently located yet close to the hub of shopping (walking distance). You do not pay for parking. 500MB free wifi per room per day but Hotel should relook at giving full WIFI - free for entire stay.
Breakfast great!

Room Tip: The corner rooms are larger and lots of sun filtering thru and try to stay as high up as possible bu...
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Razia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nabila C, Manager at Southern Sun Newlands, responded to this review, 17 July 2013
Thank you so much for your lovely review of Southern Sun Newlands.

The entire team is most pleased to note that we have met your expectations and that you enjoyed your stay.

We look forward to seeing you soon.

Kind Regards


Nabila Cassim
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CAPE TOWN
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 June 2013

Southern Sun in Newlands (Cape Town) is the best venue to hold conferences and training. I have attended quite a number of courses at Southern Sun. They are so organised and professional. The training venues are above average. Food is out of this world. The employees are well mannared and professional. I am yet to see such an amazing place. Thank you Southern Sun in Newlands, I am always looking forward to attend courses there : )

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank SIYANDA N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nabila C, Manager at Southern Sun Newlands, responded to this review, 4 June 2013
Many thanks for your feedback pertaining to our conference venues, our staff, as well as our Food & Beverage offering.

We are most pleased to know that we met your expectations.

It was indeed our pleasure to serve you. The Team looks forward to welcoming you back soon.

Kind Regards

Nabila Cassim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Newlands
Vineyard Hotel
#2 of 3 in Newlands
1,294 reviews
Show Prices
Show Prices
Show Prices
Southern Sun Waterfront Cape Tow...
#32 of 109 in Cape Town Central
1,931 reviews
City Bowl
Derwent House Boutique Hotel
Derwent House Boutique Hotel
#5 of 109 in Cape Town Central
1,396 reviews
Blackheath Lodge
#4 of 109 in Cape Town Central
1,825 reviews
Show Prices
Show Prices
Show Prices

Been to Southern Sun Newlands? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Southern Sun Newlands

Property: Southern Sun Newlands
Address: 7 Main Road, Newlands 7700, South Africa
Region: South Africa > Western Cape > Cape Town > Newlands
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Newlands
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Southern Sun Newlands 4*
Number of rooms: 162
Official Description (provided by the hotel):
For travellers that prefer to be outside the city centre, the Southern Sun Newlands is the perfect choice in Cape Town. Situated in this leafy garden suburb the hotel is close to the city and its many attractions, but quiet enough for a restful night’s sleep. The decor of the hotel is truly African and luxurious and its proximity to both the Newlands cricket and rugby stadiums is a bonus for many visitors. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, TripOnline SA, Hotels.com, Ebookers, 5viajes2012 S.L., Evoline ltd, HotelQuickly and Cancelon so you can book your Southern Sun Newlands reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Southern Sun Newlands Cape Town, South Africa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing