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“excellent hotel”

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Southern Sun Newlands
Ranked #1 of 3 Hotels in Newlands
Certificate of Excellence
Johannesburg, South Africa
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“excellent hotel”
Reviewed 1 January 2014

Rooms are good and buffet was fantastic.
Walking distance to gym and other amenities
easy access to highways. Staff attended to
all our needs. Will definitely stay there next
time when in cape town. Fantastic

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Agmat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nunziab, Manager at Southern Sun Newlands, responded to this review, 3 January 2014
Thankyou very much for the lovely review. Appreciated the feedback. I look forward to welcoming you on your next visit to Cape Town. I take this opportunity of wishing you and family an incredible 2014.

Warm regards

Sebastian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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424 reviews from our community

Traveller rating
    247
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    32
    8
    7
See reviews for
115
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Johannesburg, South Africa
Level 4 Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 December 2013

Excelloent hotel , very clean and staff very friendly and effiecient. Close to the train station or easy axcess to main roads. Very close to Kirstenbosch and other sight seeing places. Very quite with good resturants around it or on the property. Rooms are spacious with all you need. FreewiFI if you part of reward program. Breakfast excellent. They do a runners breakfast for 2 Oceans which is the start and very close to the finish. Big plus windows open for fresh air . Choice of mountain view rooms. Hotel just has a nice feeling about it. Undercover parking which is free .

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank ianpat2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nabila C, Manager at Southern Sun Newlands, responded to this review, 22 December 2013
Thank you for staying with us and for your lovely feedback.

We are pleased to know that we have met your expectations and that you were comfortable.

The Team welcomes you back to our hotel soon and would like to wish you and your family well over the Festive Season.

Kind Regards


Nabila Cassim
Rooms Division Manager
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2 reviews
Reviewed 3 December 2013 via mobile

Welcome drink on arrival was a great gesture. Standard room with constriction going on for a view but them I was on business. Comfortable bed. Continental breakfast was alright - smoked salmon with dates is an awesome combo! Whoopla! Peri-peri livers awesome with red wine. Quiet during the week but I hear Sundays are bustling. Overall, a good experience and attentive staff. Next time olive oil and balsamic wilk be available from the mini kitchen downstairs instead of running up to the top floor kitchen. *wink*

Stayed December 2013, travelled with friends
Helpful?
Thank Zee N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nabila C, Manager at Southern Sun Newlands, responded to this review, 6 December 2013
Many thanks for your feedback pertaining to our Hotel, it is most appreciated.

I am most pleased that you enjoyed the stay and the hospitality.

Apologies for the delay with regards to the balsamic vinegar and olive oil.

In addition to the above I look forward to welcoming you back soon.

Kind Regards

Nabila Cassim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban
Level 6 Contributor
156 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 27 October 2013 via mobile

Convenience is important for me so this hotel was ideal from a location perspective. Brand name is important although there are a number of boutique hotels in the area that are providing a more personalized and homely service eg Vineyard which is sometimes at a cheaper room rate. With access to UCT close by , ideal location.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shmsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nabila C, Manager at Southern Sun Newlands, responded to this review, 30 October 2013
Many thanks for your feedback pertaining to our hotel. I am most pleased to note that the personalised service levels met your expectations.

In addition to the above the team looks forward to welcoming you back soon.

Kind Regards

Nabila Cassim
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guernsey
Level 6 Contributor
185 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 26 October 2013 via mobile

The hotel itself is fine but warrants no more than an average score, but the friendly service makes it worth the stay.

No irons in the room, no mini bar, the phones played up some days and my room safe had to be replaced are the only reasons I marked the hotel down slightly, as well as some idiot in the hotel car park sat sounding his car horn a 7am on a Saturday morning because he was too lazy to go in a call his friends.

Stayed October 2013, travelled on business
Helpful?
Thank MMSIM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nabila C, Manager at Southern Sun Newlands, responded to this review, 30 October 2013
Many thanks for your detailed feedback pertaining to your stay in our hotel.

Please allow me to apologise for the inconvenience with regards to the phone in your room not working as well as the safe having to be replaced.
On your next visit (and we hope to see you soon), please do let me know so that I can ensure that you have a minibar in your room. We also deliver irons and boards to bedrooms on request.
My email address is nabila.cassim@tsogosun.com

Furthermore I am so sorry about the hooting in the car park so very early on a Saturday morning.

In addition to the above the team looks forward to welcoming you back soon.

Kind Regards

Nabila Cassim
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 6 Contributor
451 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 17 October 2013

The rooms in the hotel were nice and clean. In fact on the first day they also had a machine for air purification in the room. Sad part is that there is no view to watch outside the window. The buffet breakfast was very good. The bell boy was always in a hurry. There was one in particular named Shawn who I had requested for something never came back. My bag was heavy and I needed help to put it on the table which was done very reluctantly. It would be nice if such small things were looked after for travellers like us.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zarin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nabila C, Manager at Southern Sun Newlands, responded to this review, 19 October 2013
Many thanks for your feedback regarding our hotel. I shall be sure to pass on your lovely comments regarding your room and breakfast to the Executive Housekeeper and Chef.

In addition to the above, I shall address the feedback with Shea, our Porter. Furthermore I am most pleased that you mentioned the service, pertaining to the Concierge Department, that you experienced as it gives me an opportunity to ensure that it does not recur.

The Team looks forward to welcoming you back to our hotel in the not too distant future.

Kind Regards


Nabila Cassim
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 4 Contributor
45 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 25 September 2013

We stayed at the hotel for a long weekend using our discovery vitality discount which made quite a difference! The rooms were fine, staff friendly, breakfast very good!

The downside is the location. If you are not in town for Rugby or Cricket and don't have a car, it is a bit out of the way from the attractions, but with the a car, a quick 10 min drive and you are in the centre.

The exterior of the hotel looks a bit worn down, but the the interior must have had a recent facelift as it looks nice and new.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tonyrfsa09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nabila C, Manager at Southern Sun Newlands, responded to this review, 27 September 2013
Many thanks for your review pertaining to our hotel. We are most pleased to know that you found our hotel comfortable.

In addition to the above thank you so much for clarifying the fact that we are so close to the city centre!

Furthermore the team looks forward to welcoming you back to our hotel soon.

Kind Regards

Nabila Cassim
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun Newlands

Property: Southern Sun Newlands
Address: 7 Main Road, Newlands 7700, South Africa
Region: South Africa > Western Cape > Cape Town > Newlands
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Newlands
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Southern Sun Newlands 4*
Number of rooms: 162
Official Description (provided by the hotel):
For travellers that prefer to be outside the city centre, the Southern Sun Newlands is the perfect choice in Cape Town. Situated in this leafy garden suburb the hotel is close to the city and its many attractions, but quiet enough for a restful night’s sleep. The decor of the hotel is truly African and luxurious and its proximity to both the Newlands cricket and rugby stadiums is a bonus for many visitors. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, TripOnline SA, Ebookers, Hotels.com, 5viajes2012 S.L., HotelQuickly, Evoline ltd and Cancelon so you can book your Southern Sun Newlands reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Southern Sun Newlands Cape Town, South Africa

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