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“Ideal Accommodation”

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Southern Sun Newlands
Ranked #1 of 3 Hotels in Newlands
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Ideal Accommodation”
Reviewed 11 August 2010

We stayed at the SS Newlands for one night during our visit to CT for a Super 14 game! 5 min walk from Newlands. This was the perfect place to stay! Hotel was recently renovated and had a good feel to it! Rooms were nice and clean! Breakfast was great and offered more than what we expected! Good reataurants in the area! Overall it was ideal for our needs!

  • Stayed May 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ant1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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420 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Amsterdam, The Netherlands
Level Contributor
44 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 10 November 2009

Stayed in October for one night, even though we had planned to stay longer. Called hotel in advance to get street number as neither hotel site nor confirmation message showed full address. Arrived early afternoon on Sunday to a lobby void of guests, expecting to be in our room minutes later. Checkin nevertheless took more than 20 minutes due to multiple errors by reception staff. Friendly inquiries as to why it was taking that long went unanswered, receptionist not even lifting her head to acknowledge question.
Room in a good state, bathroom spotless, bed linen good quality and mattress comfortable.
Had dinner in Indian restaurant that is linked to the hotel; good meal at a moderate price. Unlike rest of hotel good service.
Selected continental breakfast after inquiring about prices and deciding that - after viewing the buffet - the full was probably not worth the amount. When bill arrived it stated full breakfast for two. Even though the proof of our continental choice was on the table and a dining room staff member confirmed that we had only had the continental breakfast, the staff member at the desk insisted we had a full breakfast. Very unpleasant discussion ensued, with dining room staff member backing us and very politely insisting that desk staff member made an incorrect assumption: dining room member had served us throughout and can confirm that only a continental breakfast was served. We tried to end this unpleasant situation but desk member insisted on having the last word throughout. Turned so acrimonious that we immediately cancelled further nights and left as quickly as possible. This proved difficult as check out took almost 40 minutes, once again in an empty lobby. Reception staff in the morning as grumpy as their colleagues the previous day.
Went straight to the Urban Hip Hotel (we stayed in Circa, the other hotel "Icon" is one street away; http://www.urbanhiphotels.co.za/) sight unseen - an apartment hotel with full kitchens in each apartment, oodles of space, smack in the middle of town, free secure parking - for R1,000 per night for a studio apartment, cheaper than the Newlands Southern Sun. I had stayed many times at the Garden Court De Waal (another Southern Sun hotel) and had greatly enjoyed my stays (vastly cheaper as well with good service throughout).
There is no need to stay in the center of town as the Cape Town's southern suburbs are great for reach any point on the peninsula or in the wine region. A B&B or other hotel would be advisable, as the Newlands Southern Sun offers poor service at too high a price.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank FDanvers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 August 2006

Thanks to an e-mail advert from the hotel about their upcoming specials, we chose to stay at Southern Sun Newlands. We've booked hotels over the internet, sight unseen except for photos on the website, with some pretty nasty results. Southern Sun Newlands is a real gem and has restored our faith in using the internet to book hotels -- with, of course, the benefit of Tripadvisor. Some of the positives of the hotel: a) the concierge provides timely e-mail responses to any questions; b) location is easy to find if you are driving; c) ample secure parking; d) hassle free check in by friendly/professional staff -- the porter came out to the car as we were opening up the trunk to get our suitcases; e) great hospitality (light snacks and beverages available while you are waiting); f) large, bright, modern reception and dining area; g) clean, luxuriously comfortable, modern rooms with fluffly duvets/mountains of pillows/crisp white linen (not at all the older photos on southafricatours.co.za); h) safe walking distance to a shopping mall (we ate dinner at a restaurant there and walked back when it was dark) and the Montebello Artist Centre where a bunch of artists have restored an old brewery and have located their studios; and most important, very responsive and understanding staff who really understand the meaning of customer service ! This is a hotel name that we will seek out where ever we travel and you should too.

  • Liked — Bed/linen/pillows extremely clean, crisp and comfortable
  • Disliked — Cafe menu items (other than the breakfast).
  • Tips/Secrets — Can't think of anything specific right now.
  • Stayed August 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Noseabouthotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Southern Sun Newlands

Property: Southern Sun Newlands
Address: 7 Main Road, Newlands 7700, South Africa
Region: South Africa > Western Cape > Cape Town > Newlands
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Newlands
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Southern Sun Newlands 4*
Number of rooms: 162
Official Description (provided by the hotel):
For travellers that prefer to be outside the city centre, the Southern Sun Newlands is the perfect choice in Cape Town. Situated in this leafy garden suburb the hotel is close to the city and its many attractions, but quiet enough for a restful night’s sleep. The decor of the hotel is truly African and luxurious and its proximity to both the Newlands cricket and rugby stadiums is a bonus for many visitors. ... more   less 
Reservation Options:
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Also Known As:
Southern Sun Newlands Cape Town, South Africa

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