The only downfall of this guest house is the owner Hanna.
Our experience with dealing with her was the worse experience ever. Her attitude towards us was appalling and definitely did not reflect someone who has been in the industry for a long time and knows what customer service truly is.
We paid to use the venue for a function with our family and friends and had a set idea of what the venue layout should look like, and besides her approach and tone towards us she refused to let us change the layout out of tables and chairs for the venue. That is not what we paid for.
In future she should definitely inform people that the layout cannot be changed before they book the venue.
Besides this incident she sent me emails using CAPITAL LETTERS in mid sentence which is rude and unacceptable!!!
In saying all of the above her staff on the other hand were exceptional and definitely calmed us down and made the experience more bearable.
- Official Description (provided by the hotel):
- Constantia Manor Guesthouse in Constantia Park, Pretoria East has 15 luxury en-suite rooms in upmarket style and decor. The accommodation on offer is 4 star quality at its best! A tranquil garden setting surrounds the Manor with 10 rooms in hotel style and 5 rooms with garden entrances. Although we offer different categories of rooms, all the rooms have a touch of class that match our stars. We offer a scrumptious breakfast as part of the overnight package and many a traveler has found it to be the best part of the stay at Constantia Manor. We prepare all food fresh and strives to bring our guests just the best and ensure they will remember and visit us again. The Manor with its green garden surrounding is the ideal venue for small functions like celebratory dinners, corporate breakfasts and tea parties galore. We compile menus to suit your requests and everyone's delight. Pretoria East, where we are situated lends it towards easy access from highways and byways with shopping and business on the doorstep. Our location is an asset not to be missed - near major hospitals, training facilities and business hubs of Pretoria East. A night at Constantia Manor Guesthouse is just what a tired traveler and shopper have to experience to find peace, tranquility and relaxation. ... more less
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