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“Relaxing”
Review of Kievits Kroon

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Kievits Kroon
Ranked #10 of 72 Hotels in Pretoria
Certificate of Excellence
Pretoria, South Africa
1 review
“Relaxing”
Reviewed 25 September 2012

My sister and I decided to get away and relax. The beauty about Kievits Kroon is that you do not have to drive far yet the moment you drive into the gates you feel as though you have escaped into another world of relaxation and tranquility. We were welcomed with a cocktail and very friendly staff. The Cape Dutch architecture and beautiful gardens add to the surroundings.

  • Stayed September 2012, travelled with family
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Helpful?
Thank katevh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KievitsKroon, Owner at Kievits Kroon, responded to this review, 3 October 2012
Dear Katevh
Thank you for this great review. You really have captured the essence of Kievits Kroon - a fantastic escape just outside the city. I'm very happy you enjoyed your time with us and hope to see you back again soon.
Kind regards
Alan O'Leary
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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317 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Any
English first
Johannesburg, South Africa
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 September 2012

Stayed overnight here at a two day conference. The conferencing facilities were good, except for VERY bad WiFi, which I consider an essential for a good conferencing facility. Food and rooms were ok. The gardens and general surroundings were beautiful. The bar and terrace were really nice, as was the pool. Easy to access from Pretoria or Joburg.

  • Stayed September 2012, travelled on business
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Helpful?
1 Thank dianainspace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KievitsKroon, Owner at Kievits Kroon, responded to this review, 28 September 2012
Dear dianainspace

I'd like to apologise for the slow Wi-Fi connectivity which you experienced at your conference.

This is the feedback from our IT Manager Mpho Mufamadi:

"We have four 4Mbps ADSL lines, bonded by a Vox Datapro Fishbone router which makes it virtually a 16Mbps line. These lines are run from Telkom copper cables which are constantly being stolen. When this happens, as it did recently, we rely on our backup line, which is a 1Mbps fiber-optic line, and is not as fast as the 4 ADSL lines.

We are, however, working on a plan to move away from copper cables and add both a microwave and an upgraded fibre line. Both options will exceed the current ADSL speed, and give guests a much faster internet connectivity.

The fiber upgrade is underway and the microwave will be completed by end January 2013."

Kind regards

Alan O'Leary
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 10 September 2012

Very tranquil surroundings, nice atmosphere, and excellent dining. Complained about being given a room that was not cleaned or serviced yet (well after check-in time), and a very noisy service door which kept banging all night long disturbing our sleep, amongst a few other below-par experiences. We were asked to fill in lengthy questionaires, but nobody from management bothered to contact us or apologise for the problems. The Restaurant (where we had the 'Wine Pairing menu') is very sparsely decorated and lacks atmosphere, but the food more than made up for that. For the price, I expected a better room and management attitude for a 5* establishment, but I was very impressed with the dining.

Room Tip: Away from service doors!
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  • Stayed July 2012, travelled as a couple
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Helpful?
2 Thank TradewindExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KievitsKroon, Owner at Kievits Kroon, responded to this review, 14 September 2012
Dear TradewindExplorer

I am disappointed that your stay with us was marred by some poor experiences and apologise sincerely that they were not dealt with at the time. We are addressing your concerns internally and I understand that our hotel manager has been in contact with you directly to make amends.
Kind regards

Alan O'Leary
Managing Director
Kievits Kroon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria, Gauteng, South Africa
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 September 2012

We had booked the "Spring True Romance" package to celebrate our anniversary. On our arrival we could clearly see that the bar staff member could not handle all the guests' requests. He got irritated with us and our cocktails didn't seem to have any alcohol in (maybe because it was free?). The spa treatment was odd because we had specifically asked for attention to feet; both therapists barely even touched our feet and the therapist who treated my husband couldn't give him a firm enough massage. On the other hand I can just say that the spa is very well kept. The buffet dinner was just another buffet and very average. Besides this, the hotel and its grounds are very beautiful. I still don't understand why they asked us when making a reservation "what is the occassion?" because we didn't get anything special. The whole experience was actually very disappointing.

  • Stayed September 2012, travelled as a couple
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Helpful?
1 Thank Jeanette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KievitsKroon, Owner at Kievits Kroon, responded to this review, 18 September 2012
Dear Jeannette S
Thank you for bringing this to our attention. Your experience clearly did not meet your expectations and I'm as disappointed as you are. Our Hotel Manager will be in contact with you to discuss what happened so we can address your concerns.
Kind regards
Alan O'Leary
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
3 reviews
Reviewed 24 August 2012

Hi Yolanda

On behalf our the team at Interactive Captives, we would like to give a big thank you to your wonderful staff. The service at Kievits Kroon is first class, the staff & very friendly, courteous & definitely go the extra mile for not only their guests but to us as service providers. It was an absolute pleasure staying with you last week for the Aberdare conference. Please give your team a well deserved round of applause for the sterling job.

Hope to work with you in the near future.

Kind Regards,
Hazel

  • Stayed August 2012, travelled on business
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Helpful?
Thank Hazel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 August 2012

Spent the night at Kievits Kroon with my family. We booked the Gastronomy package which includes a 6-course meal and wine pairing. This is my 2nd stay. Could not fault anything. The meal experience was fantastic - way better than the buffet dinner we had previous stay. Highly recommend going for A-la-carte menu. Food was spectacular, staff super-efficient and all in in another wonderful relaxing stay.

  • Stayed August 2012, travelled with family
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Helpful?
Thank DonandLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scottish Highlands, United Kingdom
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 August 2012

My partner and I had the great pleasure of spending an evening and were absolutely spoilt. The room was immaculate and catered to all the needs that you may have, large shower, large bath, super comfortable bed and good channel selection on the TV, unlike many other hotels they provide free wifi. We partook in the food and wine pairing in the "Granita" restaurant and can absolutely recommend this to anyone. The food was excellently prepared and paired well with "healthy" servings of great wine. The service from all the staff at dinner was also extraordinary, our thanks to the Maitre'D and his team. Special mention needs to be made of the Rooms Division Manager, Nathi, his attention to any queries raised by myself or my partner was super. He dealt with these in an expedient and efficient manner, always being a perfect host; he is a true asset to this establishment. Thank you, Kievitskroon for an excellent stay.

  • Stayed August 2012, travelled as a couple
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Helpful?
1 Thank WorldTraveller2505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kievits Kroon

Property: Kievits Kroon
Address: Plot 41, Reier Road | Kameeldrift-East, Pretoria 35, South Africa
Region: South Africa > Gauteng > Pretoria
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 72 Hotels in Pretoria
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Kievits Kroon 4*
Number of rooms: 142
Official Description (provided by the hotel):
An award-winning country retreat, synonymous with style and elegance, Kievits Kroon is the perfect hideaway for romantic weekends and an ideal choice for corporate groups that seek a unique business experience away from the hustle and bustle of the city. Conveniently located just outside Pretoria and 45 minutes from Sandton, the estate is a superb destination that strikes a harmonious balance between sensory indulgence and luxurious hospitality. Known as the "Winelands in Gauteng" because of its Cape Dutch-style architecture, the estate boasts expansive lawns and gardens with a sparkling lap pool, a wellness spa with outstanding thermae facilities, and a gourmet restaurant, Granita. ... more   less 
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