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“Impressive”

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Sheraton Pretoria Hotel
Ranked #12 of 72 Hotels in Pretoria
Pretoria, South Africa
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Impressive”
4 of 5 bubbles Reviewed 2 December 2013

The hotel service is absolutely AMAZING. The staff are professional and really helpful. I personally do not like that part of Pretoria but once you enter the hotels lobby, you totally forget that you in that side if town.
Polanski Rate 8/10

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SPolanski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review, 5 December 2013
Dear SPolanski,

We appreciate you taking the time to post such positive comments – it’s always great to hear when our guests enjoyed themselves during their travels.

Thank you for your review and we are looking forward to welcoming you back soon.

Warm regards,

Pascal Fouquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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476 reviews from our community

Traveller rating
    137
    186
    94
    42
    17
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cape Town
1 review
5 of 5 bubbles Reviewed 25 November 2013

We had a business lunch at The Sheraton Hotel in Pretoria last week. The main restaurant service was great. The Restaurant Manager looked well after us and the service was of high standard. I will definetly go there again!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Dean l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review, 28 November 2013
Dear Dean I,

Thank you for posting a review about your restaurant experience. Your positive comments are a great motivation to all our associates and it inspires them to exceed our guests’ expectations.

It would be a pleasure welcoming you back to the Sheraton Pretoria Hotel.

Warm regards,

Pascal Fouquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns Australia
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 24 November 2013

I have stayed at this hotel many times over the years!

and this is a very late review sorry....

I wish I could take this hotel and its staff everywhere I travel!

First, the staff was professional, polite and helpful.
Everyone you met greeted you and I mean EVERYONE.

Second, the room and the bed were amazing and the room was very, very quite.

Third, the hotel common areas were very comfortable and attractive.

Fourth, internet speed was excellent and never wavered

Room Tip: Club floor rooms are excellent
See more room tips
  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank 99Peter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review, 26 November 2013
Dear 99Peter,

Thank you very much for sharing your memorable experience at the Sheraton Pretoria Hotel with us, as well as other travellers.

We appreciate you taking the time to post such positive comments – it’s always great to hear that our guests enjoy staying with us during their travels.

We are looking forward to welcoming you back in future.

Warm regards,

Pascal Fouquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 16 November 2013

Have been staying at the Sheraton on and off over a number of years .. it has generally maintained its quality. Internet which was terrible has really improved, was very happy with my stay even though higher broadband speeds would be good. Disappointment on this trip was the quality of the buffet dinner on Thursday .. not good at all, lacks inspiration, quality ingredients, over-cooked not five star even though service and singer was excellent. Coffee in the morning could be better .. time for a barista course. But would overall recommend this hotel.

Room Tip: Front facing to the Union building better
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review, 19 November 2013
Dear Telecoms_RoadWarrior,

Thank you for your loyalty and for posting comments about your recent stay at the Sheraton Pretoria Hotel. We are pleased to know that our internet upgrade is proving to be a great enhancement and I would like to thank you for your positive feedback in this regard.

It’s regrettable that your dinner and morning coffee did not meet your expectations and I do apologize for this. Please be assured that all comments received are valuable and shared with our associates in order to improve and or resolve most issues or take preventative measures.

Warm regards,

Pascal Fouquet
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
Level Contributor
4 reviews
4 hotel reviews
3 of 5 bubbles Reviewed 10 November 2013

Hotel lived up to the Sheraton brand- check in was quick, facilities were great and the room spacious. Its disappointing however that service was poor. Room service standards were shocking and there was no mention of the hefty parking tariffs upon arrival- Amounting to a value close to a nights rate at check out!
Poor value for money due to service received.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chanelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review, 18 November 2013
Dear Chanelle M,

Re: Bad service, beautiful hotel

Thank you for taking the time to review our hotel. I’m glad you liked the room and facilities and had a quick check-in.

It’s regrettable to know that your room service experienced did not meet with your expectations and I apologise for this. Please be advised that your concerns were raised with the F&B Manager as we would like to take preventative measures to avoid a recurrence.

I’m sorry you did not notice the parking tariffs at the entrance upon arrival or when you made the booking and that it came to you as a surprise. Kindly be advised that parking fees are always negotiable, especially when staying for a few days.

Warm regards,

Pascal Fouquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Espoo, Finland
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 28 October 2013

Stayed there for one night a week ago and most things were of good quality. Laundry service was cheap and of excellent quality, gym and food ok. Forgot my cellphone charger in the room but the staff promised to ship it back to me which is highly appreciated.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review, 1 November 2013
Dear Martin S,

Re: Good ++

It’s wonderful to know that you have had a memorable stay and I appreciate you taking the time to share it with everyone on TripAdvisor.

Your charger is on the way and it was a pleasure assisting you in this matter.

We are looking forward to your next visit.

Warm regards,

Pascal Fouquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somerset West, South Africa
Level Contributor
119 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 20 October 2013

This was our first time in Pretoria and the Sheraton proved an excellent choice. We ate both breakfast and dinner in the hotel and the food was very good although the service was a little slow in the evenings. Staff were exceptionally friendly and polite and always interested in our welfare and ensuring our stay was meeting their standards. Our room was large and well appointed with amongst other things desk, chairs, two-seater settee, coffee machine, ipod player, mini-bat TV etc.
The hotel gives the appearance of a grand old building but is modern and located across the park from Union Buildings which was fine for us as we had hired a car and it made getting around Pretoria far easier than staying in the CBD.
My only suggestion is that the hotel should carry a range of tourism leaflets as getting to the Tourist Information Office is a mission.

Room Tip: October is the Jacaranda season where the whole city blossoms
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tonyfrasercross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review, 21 October 2013
Dear tonyfrasercross,

Re: An excellent stay

I’m delighted to know that your overall expectations were met and that you enjoyed staying at the Sheraton Pretoria Hotel. Thank you for taking the time to share your experience with us.

Commending the staff for their friendliness and being polite is a wonderful compliment and encouragement for them to always exceed our guest’s expectations. Thank you for that.

We take note of your request to have a range of tourism leaflets at hand and will certainly try and oblige.

We would love to welcome you back soon.

Warm regards,

Pascal Fouquet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Pretoria Hotel

Property: Sheraton Pretoria Hotel
Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Region: South Africa > Gauteng > Pretoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Pretoria
#5 Romantic Hotel in Pretoria
#7 Luxury Hotel in Pretoria
#9 Business Hotel in Pretoria
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Number of rooms: 175
Official Description (provided by the hotel):
Welcome to the Sheraton Pretoria Hotel, situated within the heart of South Africa's dazzling capital city. With sweeping views that command all of Pretoria, exquisite marble flooring, and custom-designed furnishings, our hotel exemplifies beauty and service excellence in the Jacaranda City. After a busy day, return to the comfort of our 175 guest rooms and suites. Bring your friends, colleagues, or loved ones along for a mouth-watering buffet meal at Magnolia restaurant. ... more   less 
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Also Known As:
Sheraton Pretoria
Pretoria Sheraton

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