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“Very pleasantly surprised”

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Sheraton Pretoria Hotel
Ranked #11 of 72 Hotels in Pretoria
Toronto, Canada
Level Contributor
58 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Very pleasantly surprised”
5 of 5 bubbles Reviewed 5 March 2010

Perhaps my expectations were lowered by previous reviews; perhaps only government emissaries stay here (it is across from the Union Buildings and there appear to be few other reasons to come here), or perhaps management shaped up following those reviews, but this hotel far exceeded my hopes. Check-in was efficient and polite. I would definitely try to get upgraded to the club floors. We were placed on the 7th (top) floor (Starwood Gold) in a large corner room (718) with magnificent views towards the Union Buildings/Park and Church Street east. The lounge is elegant and quiet, and those on the club floors are offered complimentary internet (230Mb limit, but you can ask for more). The outdoor pool area is pretty enough and the fitness room is small but adequate. As mentioned by others, the minibar items are free (there are no hard liquor items) but I forgot this till the last day and guzzled two beers before I left. The Union Buildings park is lovely, great for a walk, and while you can't actually tour the buildings, there is a small market consisting of stalls selling costume jewelry, wood crafts and other souvenirs for what I thought were pretty reasonable prices. Not far from the hotel is a pizza shop called "Roman's" (Tel [--]) on the corner of Church and Hamilton. They don't deliver, but you can walk there, pick up your pizza and salad, bring them to the lounge and enjoy with a bottle of red wine. Anyway, the hotel and service appear to have shaped up considerably.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ajsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Achetty, E-commerce Executive at Sheraton Pretoria Hotel, responded to this review, 30 March 2010
Dear Guest,

Thank you for your feedback and taking the time to post your comments. We are pleased to hear that you had a pleasant stay at Sheraton Pretoria Hotel. We are constantly striving to improve on our services and will take your comments into consideration. We hope to see you soon for your next stay in Pretoria.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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476 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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London
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 31 December 2009

We went to South Africa at the end Nov/ early Dec. starting in Pretoria, staying at the Sheraton Hotel, taking the Blue Train to Cape Town, staying at the Table Bay and using Cape Convoy (tour guide) to show us around Cape Town. See separate reviews for these. The trip was arranged by Natalie with Best at Travel in London, who did a fantastic job arranging the tailored trip for us and at a price we were happy with – I would really recommend Natalie, she gave us some really good advice.

The Sheraton was a standard International hotel – we stayed one night arriving pretty late and leaving early, so didn’t really use any of the facilities, but we did bump into a couple of the England cricketers in the bar. The area around the hotel may have been safe but didn’t look it, so we didn’t walk outside, and it did not feel too safe – there are guards at the entrance and exit! The only advice I can give if you are staying at the Sheraton is ask for a room facing the Union building – amazing views!

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WomblesofWimbledon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Achetty, E-commerce Executive at Sheraton Pretoria Hotel, responded to this review, 26 January 2010
Dear Guest,

Thank you for your feedback regarding your stay with us at Sheraton Pretoria Hotel. We do take all comments seriously and appreciate all the feedback we can get. We are constantly striving to improve on our services and will take your comments into consideration. We hope to see you soon for your next stay in Pretoria.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North West
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 26 December 2009

I visited this hotel for business and it was fine for this purpose. The rooms are spacious and comfortable and it was good value for money. The area does not however offer much in the way of entertainment and we had to drive to Pretoria East for shopping and relaxation.
Staff was nice and there was no problems during my stay.

  • Stayed October 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NWEmma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Achetty, E-commerce Executive at Sheraton Pretoria Hotel, responded to this review, 26 January 2010
Dear Guest

Thank you for your feedback and taking the time to post your comments. We are pleased to hear that you had a comfortable stay at Sheraton Pretoria Hotel. We are constantly striving to improve on our services and will take your comments into consideration. We hope to see you soon for your next stay in Pretoria.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi, Kenya
Level Contributor
193 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
3 of 5 bubbles Reviewed 19 December 2009

Spent two nights for work in December 2009, and paid extra (nearly double for the Club Floor). Benefits of the Club floor include check in/out at the lounge, daily breakfast, drinsk throughout the day, evening canapé's with drinks, butler service, etc. We were told that as the Club Floor was not busy, breakfast would be served in the main restaurant. During the day you had to look for staff for service, there were no drinks or snacks available unless you asked, and on the 2nd night there were no evening canapes. Check out was done at the main reception and took over 20 minutes. When I mentioned that we were disappointed with the club floor benefits I was told that they are shutting it for a month from the 20th of December.

Otherwise, it is a good business hotel, The room was large and spacious. It does need upgrading, as all the lighting, air conditioning, do not disturb signs are done manually. The mini bar is free (not sure if they top it up daily, as ours was not). The bathroom is large (toiletries not replenished) with a separate bath, good power shower, and fluffy towels.

Overall service was good, and the hotel has a very good car service.

  • Stayed December 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roadwarriorafrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Achetty, E-commerce Executive at Sheraton Pretoria Hotel, responded to this review, 26 January 2010
Dear Guest,

Thank you for your feedback regarding your stay with us at Sheraton Pretoria Hotel. We do take all comments seriously and appreciate all the feedback we can get. We are constantly striving to improve on our services and will take your comments into consideration. We hope to see you soon for your next stay in Pretoria.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
69 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 1,609 helpful votes
4 of 5 bubbles Reviewed 6 December 2009

I stayed at Sheraton Pretoria Hotel during the last week of november 2009. There is really not much to say; the Sheraton Pretoria gives you the quality of a Sheraton hotel in all aspects.
It is clean, the food is great, the room is big and comfertable, the service is excellent - you will not miss a thing.

The location of this hotel is good, but there is heavy trafic just a few meters away. You will not loose your sleep, but watch out.
If you have a room facing the Union Buildings and the park, you will be delighted of the view!
The hotel offers work out facilities, but it is not the best gym I have seen. In stead go for a jog with the locals in the park fifty meters from the hotel.

The service at this hotel is very good and very friendly. Nevertheless I had an unfortunate experience when checking out. A mistake was made by the hotel regarding my credit card. However - the hotel management was very efficient and service minded when making up for the mistake.

All in all a very nice and pleasant hotel - I would not stay anywhere else if going to Pretoria again.

  • Stayed October 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Imedvindfranord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Achetty, E-commerce Executive at Sheraton Pretoria Hotel, responded to this review, 26 January 2010
Dear guest,

Thank you for your feedback and taking the time to post your comments. We are pleased to hear that you had a pleasant stay at Sheraton Pretoria Hotel. We are constantly striving to improve on our services and will take your comments into consideration. We hope to see you soon for your next stay in Pretoria.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gennes, France
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 8 November 2009

The Sheraton Pretoria delivers the standards you expect from an international chain hotel. The public rooms and guest rooms are pleasant, well appointed and are comfortable. The food is reasonable but could do better especialy since the small menu in the main restaurant is the same for both lunch and dinner, which is a bit of a disappointment. The travel desk is efficient and the level of securituy is overal very high. Plus points are the well appointed bathrooms (especially on the Executive Floors) and the 6th floor Executive Lounge which is roomy, pleasant and has a wonderful view towards the Union Buildings. The staff are friendly and keen to help. Donot look for too many thrills and you will not be disappointed.

  • Stayed October 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PascalJG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Achetty, E-commerce at Sheraton Pretoria Hotel, responded to this review, 10 November 2009
Dear Guest

Thank you for your feedback and taking the time to post your comments. We are pleased to hear that you had a pleasant stay at Sheraton Pretoria Hotel. We are constantly striving to improve on our services and will take your comments into consideration. We hope to see you soon for your next stay in Pretoria.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria, South Africa
Level Contributor
4 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 29 October 2009

Conveniently located in Hatfield with a beautiful view of the Union Buildings this is a good hotel, although a bit pricey. The rooms are large and getting connecting rooms was not a problem, neither was getting the baby crib, although it was not in the room when we arrived. Food and beverage service is also good, although the variety is not splendid.

Stayed October 2009, travelled with family
Helpful?
Thank PatrikE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Achetty, E-commerce at Sheraton Pretoria Hotel, responded to this review, 3 November 2009
Dear Guest

Thank you for your feedback and taking the time to post your comments. We are pleased to hear that you had a good stay at Sheraton Pretoria Hotel. We do take all comments seriously and appreciate all the feedback we can get. We hope to see you soon for your next stay in Pretoria.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Pretoria Hotel

Property: Sheraton Pretoria Hotel
Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Region: South Africa > Gauteng > Pretoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Pretoria
#5 Spa Hotel in Pretoria
#7 Luxury Hotel in Pretoria
#9 Business Hotel in Pretoria
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Number of rooms: 175
Official Description (provided by the hotel):
Welcome to the Sheraton Pretoria Hotel, situated within the heart of South Africa's dazzling capital city. With sweeping views that command all of Pretoria, exquisite marble flooring, and custom-designed furnishings, our hotel exemplifies beauty and service excellence in the Jacaranda City. After a busy day, return to the comfort of our 175 guest rooms and suites. Bring your friends, colleagues, or loved ones along for a mouth-watering buffet meal at Magnolia restaurant. ... more   less 
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Also Known As:
Sheraton Pretoria
Pretoria Sheraton

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