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“Cozy and pleasant, lacking in service and facilities” 3 of 5 bubbles
Review of Sheraton Pretoria Hotel

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Sheraton Pretoria Hotel
Ranked #12 of 73 Hotels in Pretoria
Washington DC, District of Columbia
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Cozy and pleasant, lacking in service and facilities”
3 of 5 bubbles Reviewed 21 July 2010

Pros: Cozy and comfortable atmosphere, nice clean rooms, excellent car/travel desk. Food and service good in the formal restaurant, if that is what you are in the mood for. Great view of Union buildings from some rooms.
Cons: "Gym" is tiny, with one of the two treadmills out of service for the whole 9 days I was there. Getting coffee in the restaurant at breakfast seemed like it was some sort of exceptional and difficult staff. Operator woke me up at 2 am with a misdirected phone call. Service in the bar/information restaurant very slow and inattentive (albeit friendly and well-intentioned). Long wait to check out. Nothing much in the immediate area for food/entertainment, basically need to taxi everywhere. Internet access convoluted and expensive.

  • Stayed May 2010, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DCBiztraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Achetty, Ecommerce Executive at Sheraton Pretoria Hotel, responded to this review, 27 July 2010
Dear Guest,

Thank you for your feedback regarding your stay with us at Sheraton Pretoria Hotel. We are pleased to hear that you enjoyed the cozy & comfortable atmosphere in the hotel. We do take all comments seriously and appreciate all the feedback we can get. We are constantly striving to improve on our services and will take your comments into consideration.

We hope to see you soon for your next stay in Pretoria.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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470 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Bury St Edmunds, United Kingdom
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 26 June 2010

We stayed here for one night at the end of May 2010 prior to catching the Blue Train the next day; we noticed a number of other guests seemed to be doing the same thing.

This is in my view a typical Sheraton; a very smart building with a grandiose reception/bar/restaurant as you enter. Staff were all very courteous and efficient. Rooms were well appointed and perhaps my only (very minor) criticsm was, as someone who likes to know what is happening in the world, the lack of an english speaking news channel on TV.

Pretoria itself is perhaps not the prettiest or safest of places to explore and as such, we checked in knowing that we would be confining ourselves to the hotel for the duration of our stay. To this end, the Sheraton suited our purposes perfectly and we were very comfortable here.

I would recommend this hotel to anyone who has to stay in Pretoria.

  • Stayed May 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NorthamptonHarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Achetty, Ecommerce Executive at Sheraton Pretoria Hotel, responded to this review, 6 July 2010
Dear Guest,

Thank you for your feedback and taking the time to post your comments. We are pleased to hear that you had a comfortable stay at Sheraton Pretoria Hotel. The Sheraton Pretoria Hotel has recently upgraded every guest room with a state-of-the-art interactive TV system (VDA), taking guest satisfaction to a whole new level by making information and entertainment readily and easily available. Guests now have the opportunity to choose from a variety of channels including, CNBC News, CNN, EuroNews and many more. We are constantly striving to improve on our services and will take your comments into consideration.

We hope to see you soon for your next stay in Pretoria.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ao Nang, Thailand
Level Contributor
170 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 bubbles Reviewed 23 June 2010

Stayed one night here during the World Cup and spent the eye watering sum of 5500 ZAR for a standard room without breakfast. Fair enough it's World Cup, but for that sum I would have expected more. Amenities were regular, and even though the reservation was for two persons, only one bottle of complimentary water, one bathrobe and one par of slippers were offered. Also made a simple request for a duvet, but delivered a blanket twice. The location is good with views of the Captial buildings and walking distance to the stadium. I guess this would be a good hotel if you were to spend some days in Pretoria, however, stay away during the World Cup as they will milk you for every penny in your pocket!

  • Stayed June 2010, travelled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank GeneralSnus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Achetty, Ecommerce Executive at Sheraton Pretoria Hotel, responded to this review, 25 June 2010
Dear Guest,

Thank you for your feedback regarding your stay with us at Sheraton Pretoria Hotel. We do take all comments seriously and appreciate all the feedback we can get. We are constantly striving to improve on our services and will take your comments into consideration. We hope to see you soon for your next stay in Pretoria.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, New Hampshire
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 June 2010

Thanks to the folks at the Sheraton for a comfortable stay. I have had some bad experiences in Pretoria in the past, and I will definitely return here for business. All of the amenities one expects, with better service than I have had at other similar establishments in Gauteng.

  • Stayed February 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kmiles86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Achetty, Ecommerce Executive at Sheraton Pretoria Hotel, responded to this review, 23 June 2010
Dear Guest,

Thank you for your feedback and taking the time to post your comments. We are pleased to hear that you had a comfortable stay at Sheraton Pretoria Hotel. We are constantly striving to improve on our services and will take your comments into consideration. We hope to see you soon for your next stay in Pretoria.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
676 reviews
185 hotel reviews
common_n_hotel_reviews_1bd8 475 helpful votes
5 of 5 bubbles Reviewed 12 June 2010

This was an excellent hotel stay for our purposes (on business -- you may have other priorities.)

The room and bed were very comfortable, with all the amenities expected in a typical business-class hotel (in-room safe, toiletries, good towels, good water pressure, etc.) Comfortable bed; good closet and drawer space. My room and bathroom were spacious enough -- typical by most US standards, but more spacious than many hotels I've stayed in Europe by comparison. My view was up a busy street toward the Union Hall Government buildings, but still was quiet. Very good housekeeping.

There is a nominal charge for internet acceess (less than $12 US,) so this charge was less annoying than the usual ripoff, but I still want it included in a room rate at a business class hotel.

What sets this hotel apart is the obvious care given to the food and wine in the restaurant and bar/lounge. The breakfast buffet had the usual nice fruits and quality pasteries and cereals, but also won my heart with a very good omlette man cooking omlettes to order. One minor service ding: you have to be assertive with the well-meaning staff to get coffee quickly in the morning, and refills. There were two breakfast buffet options -- approx. $16 US for the continental, $21 US that included the cooked options. Not cheap, but excellent quality and good value.

Because of our work schedules when traveling, we appreciate a good on-site restaurant, and the options here did not disappoint. The chefs are very talented. Two nights we had excellent dinners, where the menu offered a nice choice of first and main courses that also included some local cuisine options. Someone also pays a lot of attention to stocking excellent and well-priced South African wines, available by the glass. (I have wine every night with dinner -- I know what I'm talking about.)

The bar area was being renovated during our stay, but bar service and the lighter food options were available in the lobby-lounge. On another two nights, we ate here. Again, the talent in the kitchen came through. The grilled/sauteed chicken sandwich (I forget if it was Lebanese style, or Syrian style, or what ethnicity) was so good that I ordered it again the second night.

The pool is not large, but the water is heated and the pool area is nice. There is an on-site fitness room, but didn't have time to use that, either.

The hotel is safety/security conscious and calls a trusted cab service if you need to go somewhere. Trust their service.

The hotel is in the center of Pretoria and well-located to shopping, etc., but I'd still take a trusted cab where you need to go.

Since I'll need to come back to Pretoria sooner than later, I'll happily stay here again.

  • Stayed May 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mme_X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Achetty, Ecommerce Executive at Sheraton Pretoria Hotel, responded to this review, 15 June 2010
Dear Guest,

Thank you for your feedback and taking the time to post your comments. We are pleased to hear that you had a excellent stay at Sheraton Pretoria Hotel. We are constantly striving to improve on our services and will take your comments into consideration. We hope to see you soon for your next stay in Pretoria.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 23 March 2010

This is an exquisite Sheraton overlooking the parliament building. Surely accustomed to receiving diplomats, this hotel offers the most courteous service i've seen. From greeting to check-out, all was perfect during our stay. The rooms are very large and luxurious and I believe equipped with the Westin heavenly bed. The food fresh and delicious, valet fast and helpful, lovely outdoor pool, wifi throughout the hotel. There is not much to walk to from the hotel but this is probably true of any location in Pretoria. I highly recommend.

  • Stayed January 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LA310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Achetty, E-commerce Executive at Sheraton Pretoria Hotel, responded to this review, 30 March 2010
Dear Guest,

Thank you for your feedback and taking the time to post your comments. We are pleased to hear that you had a excellentt stay at Sheraton Pretoria Hotel. We are constantly striving to improve on our services and will take your comments into consideration. We hope to see you soon for your next stay in Pretoria.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
58 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 5 March 2010

Perhaps my expectations were lowered by previous reviews; perhaps only government emissaries stay here (it is across from the Union Buildings and there appear to be few other reasons to come here), or perhaps management shaped up following those reviews, but this hotel far exceeded my hopes. Check-in was efficient and polite. I would definitely try to get upgraded to the club floors. We were placed on the 7th (top) floor (Starwood Gold) in a large corner room (718) with magnificent views towards the Union Buildings/Park and Church Street east. The lounge is elegant and quiet, and those on the club floors are offered complimentary internet (230Mb limit, but you can ask for more). The outdoor pool area is pretty enough and the fitness room is small but adequate. As mentioned by others, the minibar items are free (there are no hard liquor items) but I forgot this till the last day and guzzled two beers before I left. The Union Buildings park is lovely, great for a walk, and while you can't actually tour the buildings, there is a small market consisting of stalls selling costume jewelry, wood crafts and other souvenirs for what I thought were pretty reasonable prices. Not far from the hotel is a pizza shop called "Roman's" (Tel [--]) on the corner of Church and Hamilton. They don't deliver, but you can walk there, pick up your pizza and salad, bring them to the lounge and enjoy with a bottle of red wine. Anyway, the hotel and service appear to have shaped up considerably.

  • Stayed February 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ajsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Achetty, E-commerce Executive at Sheraton Pretoria Hotel, responded to this review, 30 March 2010
Dear Guest,

Thank you for your feedback and taking the time to post your comments. We are pleased to hear that you had a pleasant stay at Sheraton Pretoria Hotel. We are constantly striving to improve on our services and will take your comments into consideration. We hope to see you soon for your next stay in Pretoria.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Pretoria Hotel

Property: Sheraton Pretoria Hotel
Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Region: South Africa > Gauteng > Pretoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Pretoria
#5 Romantic Hotel in Pretoria
#7 Luxury Hotel in Pretoria
#9 Business Hotel in Pretoria
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Number of rooms: 175
Official Description (provided by the hotel):
Welcome to the Sheraton Pretoria Hotel, situated within the heart of South Africa's dazzling capital city. With sweeping views that command all of Pretoria, exquisite marble flooring, and custom-designed furnishings, our hotel exemplifies beauty and service excellence in the Jacaranda City. After a busy day, return to the comfort of our 175 guest rooms and suites. Bring your friends, colleagues, or loved ones along for a mouth-watering buffet meal at Magnolia restaurant. ... more   less 
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Also Known As:
Sheraton Pretoria
Pretoria Sheraton

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