Horribly miss managed: 1. Couldn't serve us alcohol, problem with the licence, cocktail bar not operational( after specifically arranging with hotel staff for cocktails at the pool for my girlfriend and I), 2. Ordered Lunch, after two and a half hours I had to phone to find out where the lunch was and waited another half hour after that, only to find that they screwed up the order. 3. Any drinks ordered, takes between 30-45min to arrive. 4. We had to cancel our dinner reservation at the hotel because of the lunch experience and had to leave the hotel to have dinner at a restaurant, a rain storm picked up and my girlfriend and I were drenched in rain coming back from the restaurant( not very romantic, is it?). 5. We only ever saw the reception staff on site, any manager was never available to speak to. 6. At about 8pm the power failed, only at the hotel, the properties all around us had electricity. This means our aircon stopped working, it felt like trying to sleep in a sauna, couldn't sleep at all, and couldn't watch TV either, so for a relaxing spa weekend at a hotel, we didn't sleep at all, so relaxed is certainly not what we felt upon our departure. When I asked how a hotel charging these prices does not have generators, I was told they do have, but its not working and they don't have technical staff to work on it, nor can they reach any manager. So much for our romantic weekend!!! At least they owned up to their mistakes and refunded my accommodation, which we appreciated, but feel that we shouldn't have been billed for our entire stay. The health spa, rooms, general offering is fantastic, but the service is terrible, especially considering the price you pay for accommodation. Myself and my "wife to be" seriously considered having our wedding there, but after our experience two weeks ago, we are not convinced. Unless they up their game to a large extent, I will not be returning anytime soon. Jaco de Wet
- Official Description (provided by the hotel):
- BLUE DIAMOND BOUTIQUE HOTEL rises to the occasion and invites you to venture inside our 5 star walls where we take guest comfort very seriously! 100% cotton linen, king and queen size beds, spacious living areas and beautiful bathrooms. A 24- hour gym, stunning spa, sparkling pool and deck area as well as free Wi-fi throughout the hotel are just some of our luxuries. ... more less
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