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“Old faithfull”
Review of Heat Grill Room

Heat Grill Room
Ranked #41 of 687 Restaurants in Pretoria
Certificate of Excellence
Cuisines: Contemporary
More restaurant details
Restaurant details
Good for: Romantic, Groups, Business meetings, Child-friendly, Special Occasion Dining
Dining options: Dinner, After-hours, Breakfast, Lunch, Full Bar, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Pretoria, South Africa
Level Contributor
12 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Old faithfull”
Reviewed 2 August 2014

What a lasting , great experience , many years and just keeps on delivering! we will keep going back again and again.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Box2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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155 reviews from our community

Visitor rating
    70
    55
    17
    7
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Roodepoort, South Africa
Level Contributor
262 reviews
149 restaurant reviews
common_n_restaurant_reviews_1bd8 80 helpful votes
“Best Restaurant in Town”
Reviewed 7 July 2014 via mobile

Wow what a place to go for lunch or dinner. I'm so impressed with this place. They will see me again. From the moment you walk in to this restaurant you get top service and food. Thank you to the staff and management. Keep in up.

Helpful?
Thank andries_steyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“The perfect atmosphere”
Reviewed 1 July 2014 via mobile

Heat grill has the perfect atmosphere as you enter, with a great wood finish inside and a warm welcome, staff that are very professional and always carrying a smile. The wine list is massive and menu consists mostly of steaks, the quality of the meat was great and the deserts are just as good! But what makes this place a gem is the atmosphere, great service and the very very wide selection of wines! Just did not find that one perfect dish that stood out for me on the menu. But great place regardless.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Loopi10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
91 reviews
61 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“Very nice. Slightly over priced”
Reviewed 12 June 2014 via mobile

Had a business dinner.
Service is friendly, quick and efficient.
Food is good with decent variety.
Slightly over priced

Helpful?
Thank tutiarba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
18 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Thankfully there are a handful of better venues in Pretoria.”
Reviewed 30 May 2014

I took the family along for an enjoyable Sunday lunch. Seems I was a little overoptimistic.
I asked the waiter what they serve the meat on. I was told chips. After explaining for a few minutes, he told me that he understood that I wanted a warm plate, and not a HOT plate as it would overcook my medium rare ribeye. I even chatted to a manger on the way to the little boys room and explained that waiter seems to struggle with the order. A while later the steak arrived – on a piping HOT plate. I immediately asked the waiter what when wrong after I took the time to explain my order. His reply “I don’t heat the plates, speak to the kitchen”

The meat was OK. Nothing fantastic and not a mature ribeye. That was the last we saw of the waiter until he arrived 30 minutes later to remove the plates. I was disappointed that the waiter did not come round to make sure all was right with the meal a few minutes after he served it. So I asked why he did not come round. His answer “It’s the manager’s job. He came round.” I explained that the manager did not come round and I would please like to see him.

The manager arrived and I asked him why he did not come round to check all was good with the meal after they served it. He told me that the waiter comes round to check. It just ended up in a he said – she said.

The food was OK and the service was poor. They market the venue as premium restaurant, which is most certainly not. I won’t be back. There are thankfully a handful of better venues in Pretoria.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Stewart7212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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