On arrival there was no even able to help me to my room with my bag. Great way to meet me after a busy day of meetings. We arrived to find no toilet paper, only two thread bare towels and no complimentary water in the room. In Johannesburg this would be a norm as the drinking water from the tap is disgusting. We had call housekeeping to ask for toilet paper. No shower caps are provided for a 4 star rated Lodge! Stingy does not describe the size of the shower gel provided as well.
When requesting two additonal towels, only one more was delivered, no reason as to why the other was not. Additionally there was no hair dryer in the room, which we had to request for and the next morning. The municipality cut the water ( no fault to the Lodge) the next. morning. Hot water only ran from the shower when you opened the faucet in the basin, but this had to be dine each time you ran the shower, a waste of water and inefficient.
There was mould on the shower floor tiles, surely the cleaning staff can use a brush and some elbow grease to have this removed? It looks nasty and is a health hazard.
Breakfast was alright, besides for the poor service and tables that were not cleaned after use by other patrons. I fail to understand why staff cannot place milk jugs on the tables instead of making you walk up and down, as well as the sugar. Could they not serve you the tea or coffee either.
To pay R560 pp a night is ridiculous to experience this service after travelling 12 hours on the road. I would not recommend this to anyone who wants to relax or escape or even travel for business.
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- Also Known As:
- Sandton Lodge Rivonia South Africa