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“Good food, service lacking”

The Bull Run Restaurant
Ranked #3 of 232 Restaurants in Sandton
Certificate of Excellence
Price range: US$15 - US$30
Cuisines: Seafood, Steakhouse, Grill
More restaurant details
Restaurant details
Good for: Romantic, Groups, Special Occasion Dining, Business meetings
Dining options: Breakfast, After-hours, Dinner, Lunch, Delivery, Reservations
Reviewed 4 July 2014

My husband and I ate here the other night. We were warmly welcomed by two managers of which one of them showed us to our table. While the food was excellent, service was very slow. The restaurant was not terribly busy and yet it took our waiter almost 10 minutes to bring us our drinks. I ordered the prawns while my hubby ordered the fillet. Excellent fillet and it was perfectly cooked which is a rare find sometimes in JHB. Compliments to the chef on a job well done.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Bhavna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jörg Z, Manager at The Bull Run Restaurant, responded to this reviewResponded 30 July 2014

Dear ‘Bhavna M’.
Thank you for taking the time to write your constructive criticism on ‘tripadvisor’. Your feedback about the service has been taken to heart. Please accept our apology for the inconvenience and disappointment caused.
Your praise about the friendly managers and excellent food is much appreciated. We will be sure to pass your kind words on to the Chef.
Please feel free to contact Hennie, our Restaurant Manager (hennie@thebullrun.co.za) should there be anything else he may assist you with.
We look forward in welcoming you back again soon.
Kind regards,
Jörg Zwinscher & TEAM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (700)
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371 - 375 of 700 reviews

Reviewed 17 June 2014

Had great steak dishes and enjoyed the bustling atmosphere. The food is well prepared, it very tasty. Prices are ok and I'd gladly return.

    • Value
    • Atmosphere
    • Service
    • Food
Thank timm1203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jörg Z, Manager at The Bull Run Restaurant, responded to this reviewResponded 20 June 2014

Dear ‘timm 1203’.
Your kind words on ‘tripadvisor’ are much appreciated. It is wonderful to read that you enjoyed your meal, the atmosphere and found our prices reasonable.
We look forward in welcoming you back again.
Kind regards,
Jörg Zwinscher & TEAM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

When dining at this restaurant I can definitely recommend their meat dishes. In particular I recommend their ribeye steak. What a treat. The food is well prepared, it is tasted and the atmosphere is a buzz with people from across the globe. I can really recommend this restaurant.

Thank Manfred K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jörg Z, Manager at The Bull Run Restaurant, responded to this reviewResponded 20 June 2014

Dear ‘Manfred K’.
Thank you for taking the time to write on ‘tripadvisor’. We are delighted to read that your all round experience was such a positive one. Your loyal patronage is truly appreciated and we look forward in spoiling you again very soon.
Kind regards,
Jörg Zwinscher & TEAM

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Reviewed 2 June 2014

What I really enjoyed at the restaurant was - just like in the hotel - the great service and attention!

Thank JoepC_de_Jong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jörg Z, Manager at The Bull Run Restaurant, responded to this reviewResponded 11 June 2014

Dear ‘JoepC_de_Jong’
Thank you for taking the time to write on ‘tripadvisor’. Your positive feedback is greatly appreciated.
We look for in welcoming you back again soon.
Kind regards,
Jörg Zwinscher & TEAM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

Stayed at Balalaika and was looking forward to eating at this restaurant and it didn't not disappoint. The steaks we got were cooked perfectly and tasted amazing. The service was also more than adequate.

I had only two small issues. The first was we knew that the restaurant had daily specials and was looking to partake in one, however, we had to ask to get the server to tell us about the specials. I feel this should be presented along with the menus.

Secondly the server kept prodding us to order a full size entree size calamari when we only wanted an appetizer size one and we had to be very insistent that the starter portion would be enough, which it was.

This isn't to say the server was not good, because he was a very proficient and friendly, but just a couple things that I believe needed pointing out.

Thank ringo_mountbatten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jörg Z, Manager at The Bull Run Restaurant, responded to this reviewResponded 11 June 2014

Dear ‘JustinL1978’.
Thank you for taking the time to write your comments on ‘tripadvisor’. How wonderful to read that you enjoyed your meal. Please know that your constructive criticism has been taken to heart.
We look forward to your future patronage.
Kind regards,
Jörg Zwinscher & TEAM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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