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Holiday Inn Sandton - Rivonia Road
Ranked #19 of 48 Hotels in Sandton
ATHENS
Level Contributor
37 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Good Value for Money”
Reviewed 24 June 2014

The location was actually extremely good for Johannesburg, at the middle of business center, near all highways, close to a bunch of big hotels and banks.

Also in a walking distance of Nelson Mandela Square.

The hotel covers all the expected standards compare to category and pricing.

Rooms are of basic size and comfort with the exception of the corner rooms at each floor which are more spacious than you can imagine.

Breakfast and restaurant are of basic variety but of good quality.

Service needs improvement in my opinion.

Reception and Lobby quite pleasant I must say.

Concierge Service and drivers excellent at good pricing also.

Cheers,

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gtsint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIS, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, 27 June 2014
Dear Valued Guest

Thank you for your review of our hotel in relation to your most recent stay with us, your comments are highly appreciated. We are pleased to hear that you found our hotel to be ideally located for all your business needs and that you enjoyed our service, the modern and spacious rooms as well as the hotel lobby, restaurant and concierge. The team welcomes your constructive comments on the service as an opportunity to improve the standards.

We look forward to your next visit which we hope will be soon.

Kind Regards
Rodney Bull
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Zurich, Switzerland
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 22 June 2014

I often stay at this Hotel. The Location is good. The rooms are ok. Food in the Restaurant is ok too.

My complaint thsi time the Executive Lounge:

The value of the Executive Lounge in the Basement has deteriorated. Thje lounge itself is relatively cozy. BUT: Every drink is recorded by a guard on a form, and the guests have to sign for it. One drink per guest per day is free, the rest is charged to the room.... has anyone every heard such a policy in an exective lounge? When I asked the staff, they sad it is the policy of the Hotel... When I asked the F&B Manager next day, he did not know about this policy....
very strange... the Hotel would better drop this ridiculous policy officially otherwise they should forget to call it an Executive Lounge...

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Marsch999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIS, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, 14 August 2014
Dear Marsch999,

Thank you for staying with us and providing us with your valuable feedback. It is highly appreciated.

Please accept my sincere apology for the frustrations caused, whilst visiting our executive lounge. We have upgraded the managing of our executive lounge, including training of staff, and I am very pleased to let you know that this has had a positive result.

Whilst we have failed to entirely meet your expectations on this occasion, I do hope you will give us another opportunity to host you at the Holiday Inn Sandton when you next visit our beautiful country.

Yours sincerely
Nikola Jelenovic
General Manager
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Los Angeles, California
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 June 2014

I was at the Holiday Inn Sandton on June 2014. The location was close to the Gauteng Train - Sandton Station. Additionally, there were hourly shuttles to Nelson Mandela Square and other places nearby the hotel. My room was very nice and it was a good size. The rooftop bar and view was great. It was my first night in South Africa ever and I was unfamiliar with the power adapters. They were able to loan me a power adapter so I could charge my phone and other things. The dining areas were excellent and reasonably priced.

Room Tip: Ask for the side that does not have the construction adjacent to it.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIS, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, 27 June 2014
Dear Valued Guest

We appreciate your excellent comments that you posted on TripAdvisor. The Holiday Inn Sandton is a premium business hotel and is ideally located close to the gautrain, we are pleased to hear that it was perfect for your business needs in Sandton and that our hourly shuttle service made it more convenient. Thank you for your wonderful comments on our modern rooms, good dining areas and the beautiful bar.

Thank you for choosing Holiday Inn Sandton for your first night in South Africa, we look forward to your next visit which we hope will be soon.


Warm Regards
Rodney Bull
General Manager
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Cape Town Central, South Africa
1 review
Reviewed 19 June 2014

I had a wonderful experience in Holiday Inn Sandton-Revonia. The atmosphere was conducive and the staff were very attentive to my needs. Rooms are comfortable and the dinning experience is excellent. I can recommend this hotel to anyone any time!

Room Tip: the room must be double bed
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Buyile B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIS, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, 24 June 2014
Dear "Buyile B"

WOW, what a brilliant review, thank you Buyile B for the wonderful comments.

Warm Regards
Rodney Bull
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maldon, United Kingdom
Level Contributor
83 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 17 June 2014

Hotel is a typical Holiday Inn, Rooms were clean and comfortable.
Restaurant was open although we had arrived after their closing time on our first visit so was grateful of anything, however later in the week we arrived at a reasonable time the buffet food was exactly the same and had possibly been out on display for 2-3 hours and had a works canteen feel to it ,OK only if you are after a fast dinner. But there are a number of good restaurants nearby.
The restaurant is also the breakfast room and tends to be dark and bland box, there also seems to be a problem with the lighting circuits as the lights were flickering at all times.
Unfortunately for the hotel there is building work on-going outside from 6:30am.
The hotel does have a good VIP lounge and the WiFi worked well. Hotel staff always friendly and helpful.
Until the hotel gets a bit of a style makeover and the external building work is completed It is just average

Room Tip: Take your Choice: Traffic at the front, building work at the back
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ALGH2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIS, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, 20 June 2014
Dear Guest.

Thank you for bringing all the GOOD and BAD points of your stay to my attention, I am pleased that you enjoyed our comfortable rooms and that the VIP lounge, wi-fi and the service of the friendly staff were to your satisfaction, I have brought the issues of the restaurant and the food to the Food and Beverage manager's attention and he will be discussing this further with his team, I do apologise for the inconvenience caused.

I hope that you will afford us the opportunity to be of service to you once again in the near future.

Warm Regards
Rodney Bull
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 June 2014

Stayed in this hotel in May 2014; as a repeat customer of this hotel, this time I found it highly uncomfortable to stay. Irritating wifi (needed to log-in every half an hour or every time you get out & return to hotel), stale breakfast (every single day same spread), noisy surrounding (construction!) are some of the reasons. The management seemed not bothering about these. I am really wondering whether to stay in this hotel during my next visits.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Manjoy-2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIS, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, 20 June 2014
Dear Guest.

First and foremost I would like to thank you for your loyal support and for taking the time to evaluate our property, It is very disappointing to read that this time around we were not able to meet your expectations, I apologise that your stay was negatively affected by the noise of the construction site and the WiFi, please accept my sincere apologies for any inconvenience this may have caused you.

Thank you for assisting us to improve our service levels on an ongoing basis, your input on the matter is much appreciated, I will discuss your feedback with senior management and we shall continue to strive for excellence.

While we cannot change the experience, we do hope that you will afford us the opportunity to be of service to you again in the near future.

Warm Regards.
Rodney Bull
General Manager
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Australia
Level Contributor
152 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 15 June 2014 via mobile

The hotel is reasonably priced compared to those around sandton square. The rooms a fresh but the hallways are a little tired. I was in a room near the lifts. The bell is loud and you can hear the lift opening at other floors. The internet is free but flakey. It works about 80% of the time. That seems to be the internet in South Africa more than the hotel though. The security at the gate are quite diligent, reception friendly though it took around 15mins to check in. It should be a little faster. Room service was swift though variable in content for the same dish. Overall it is fine and would have no complaints if I was booked here again.

Stayed June 2014, travelled on business
Helpful?
1 Thank Matt_kal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIS, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, 19 June 2014
Dear Guest.

Thank you for choosing Holiday Inn Sandton, while we are delighted that you enjoyed some aspect s of your stay with us, it is concerning to read that we were not able to deliver the expected service for which I sincerely apologise, your feedback is very important to us and we highly appreciate your constructive comments as they will help us to improve our standards and services.

We hope that you will afford us the opportunity to be of service to you again in the near future.

Warm Regards
Rodney Bull
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Sandton - Rivonia Road

Property: Holiday Inn Sandton - Rivonia Road
Address: 123 Rivonia Road, Sandton 2196, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Sandton
#16 Luxury Hotel in Sandton
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Sandton - Rivonia Road 4*
Number of rooms: 301
Official Description (provided by the hotel):
Welcome to the Holiday Inn Sandton , Rivonia Road located in the heart of Gauteng's corporate, financial and shopping mecca. This cosmopolitan hotel is in close proximity to OR Tambo International Airport, and 500 metres away from the Sandton Gautrain station. Close to numerous attractions such as the Sandton Convention Centre, Sandton City Shopping Centre and Nelson Mandela Square, Holiday Inn Sandton - Rivonia Road provides the ultimate accommodation in Sandton for any business or leisure guest. Our lobby features glittering handmade chandeliers and a 10 metre long fireplace were one can relax and surf the complimentary wireless Internet available to all guests. Within the lobby is our Chairman's bar, the perfect spot to grab a hot cup of coffee and a deliciously fresh pastry before you start your day. Indulge in a full hotel continental breakfast buffet at our Lettuce & Lime Restaurant, or enjoy a delectable meal from our a la carte menu paired with a bottle from our extensive wine list. Our state of the art conferencing facilities and professional service combine to make Holiday Inn Sandton, Rivonia Road one of the most sought conference and meeting venues in Sandton. The hotel also has a 24-hour self-service Business Centre, and 7 meeting rooms which can cater for up to 200 people, including 3 conferencing rooms on the 9th floor surrounded by stunning views of the surrounding area. Our 9th floor is also the location of our famous Skye Bar and swimming pool.Our friendly staff are always welcoming and professional, working around the clock to make your Holiday Inn stay as comfortable and memorable as possible. We pride ourselves in our excellent 24 hour room service menu as well as our amazing travel desk, which offers local attraction tips and sight seeing tours."Stay Appreciated" ... more   less 
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Also Known As:
Holiday Inn Sandton - Rivonia Road Hotel Sandton
Holiday Inn Sandton - Rivonia Road Greater Johannesburg, South Africa

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