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Holiday Inn Sandton - Rivonia Road
Ranked #19 of 47 Hotels in Sandton
Reviewed 19 July 2014

The service was good and i enjoyed the VIP status because of my award points. Felt like a princess, the staff were so friendly and helpful. Its a good place to stay if you want to feel secure and relaxed.

Room Tip: Choose the rooms away from the on-going construction next door.
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  • Stayed: April 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank Thandeka Grace S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIS, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this reviewResponded 21 July 2014

Dear "Thandeka Grace S"

Thank you for taking the time to do a review on our hotel on your most recent stay with us. Your comments are highly appreciated.

We look forward to hosting you again in the near future.

Yours sincerely
Rodney Bull
General Manager

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347 - 353 of 708 reviews

Reviewed 19 July 2014

We found the Concierge and and the people at the reception very polite, helpful and efficient. The rooms were as you'd expect. The service in the restaurant/coffee bar the first night was slack, but the meals were fine, but this was compensated for by the excellent service at breakfast. It's in a safe location and close to the best steak restaurant I'bve ebver exper4ienced, The Bull Run.

  • Stayed: June 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank BarbaraandBruceD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIS, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this reviewResponded 21 July 2014

Dear "BarbaraanBruceD",
Thank you for taking the time to do a review on our hotel on your most recent stay with us. Your comments are highly appreciated.

We look forward to hosting you again in the near future.

Yours sincerely
Rodney Bull
General Manager

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Reviewed 16 July 2014 via mobile

Always a pleasure to come here in sandton. The hotel is walking distance from the nice restaurants and shopping malls in Sandton. They also have a very good parking underneath the hotel. But most importantly is the friendliness of the entire staff. Always smiling and willing to help :) I love it

Stayed: July 2014, travelled as a couple
1  Thank Bernard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIS, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this reviewResponded 18 July 2014

Dear Bernard F

Thank you for taking the time to do a review on our hotel on your most recent stay with us. Your comments are highly appreciated.

We look forward to hosting you again in the near future.

Yours sincerely
Rodney Bull
General Manager

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Reviewed 13 July 2014

A convenient hotel with some of the most slow-paced staff on earth. Apparently nice people with almost inexistent customer care focus. Good location, good offer for day trips and amusement options. Transfer services not cheap at all, but drivers are efficient. Polite staff but truly, incredibly slow. In the executive lounge we could see one of the waiting staff members just wiping used glasses and placing them with the ready-to-be-used ones. Needless to say we never visited this lounge again. Service and working procedures desperately need supervision and improvement.

Stayed: March 2014, travelled on business
1  Thank Victor1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIS, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this reviewResponded 15 July 2014

Dear Guest.


Thank you for taking time to do a review on our hotel on your most recent stay with us. Your comments are highly appreciated.

I am very disappointed to read that we fell short on great service due to the inefficiency of some of the staff. It must have been very frustrating. Please accept my humble apologies for this lack of customer care. I have shared your feedback with the team and we are confident that the necessary adjustments have been made in order for this not to happen again. Please accept my sincere apologies for any inconvenience caused.

Thank you for bring this to my attention as this is the only way we can make sure that you get the hotel experience you deserve. I do however hope that you will afford us another opportunity of hosting you in true Holiday Inn style when you next visit.


Kind Regards
RODNEY BULL
General Manager

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Reviewed 30 June 2014

stayed here at nights on way to Kruger and back from Kruger. facility is excellent and staff were very helpful. the breakfast buffet is very good. Well located. Felt safe. Mandela square and shopping is quite close by.

dont plan to sleep late as there is heavy duty construction going on right behind the hotel.

The first room had a shower which was immovable and i have to be pasted on the wall to get a decent shower.

Definitely on the pricier side and looks they are attracting business travellers

Room Tip: Please ask to be put in a room twoards the front side so you dont have to SEE the heavy constuction...
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  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIS, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this reviewResponded 4 July 2014

Dear "Rob K"

Thank you for providing us with feedback on your most recent stay with us, while we are delighted to hear that you enjoyed the ideal location of our hotel, the service of the friendly staff and the breakfast buffet, it is equally disappointing to read that you were not able to enjoy your sleep due the civil works taking place next door to the hotel and also the immovable shower in your bathroom, please accept my humble apologies for any inconvenience caused by these two occurrences.

whilst we have failed to entirely meet all your expectations on this occasion, I do hope you will give us another opportunity to host you at the Holiday Inn Sandton.


Kind Regards
Rodney Bull
General Manager

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Reviewed 24 June 2014

The location was actually extremely good for Johannesburg, at the middle of business center, near all highways, close to a bunch of big hotels and banks.

Also in a walking distance of Nelson Mandela Square.

The hotel covers all the expected standards compare to category and pricing.

Rooms are of basic size and comfort with the exception of the corner rooms at each floor which are more spacious than you can imagine.

Breakfast and restaurant are of basic variety but of good quality.

Service needs improvement in my opinion.

Reception and Lobby quite pleasant I must say.

Concierge Service and drivers excellent at good pricing also.

Cheers,

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank gtsint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIS, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this reviewResponded 27 June 2014

Dear Valued Guest

Thank you for your review of our hotel in relation to your most recent stay with us, your comments are highly appreciated. We are pleased to hear that you found our hotel to be ideally located for all your business needs and that you enjoyed our service, the modern and spacious rooms as well as the hotel lobby, restaurant and concierge. The team welcomes your constructive comments on the service as an opportunity to improve the standards.

We look forward to your next visit which we hope will be soon.

Kind Regards
Rodney Bull
General Manager

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Reviewed 22 June 2014

I often stay at this Hotel. The Location is good. The rooms are ok. Food in the Restaurant is ok too.

My complaint thsi time the Executive Lounge:

The value of the Executive Lounge in the Basement has deteriorated. Thje lounge itself is relatively cozy. BUT: Every drink is recorded by a guard on a form, and the guests have to sign for it. One drink per guest per day is free, the rest is charged to the room.... has anyone every heard such a policy in an exective lounge? When I asked the staff, they sad it is the policy of the Hotel... When I asked the F&B Manager next day, he did not know about this policy....
very strange... the Hotel would better drop this ridiculous policy officially otherwise they should forget to call it an Executive Lounge...

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Marsch999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIS, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this reviewResponded 14 August 2014

Dear Marsch999,

Thank you for staying with us and providing us with your valuable feedback. It is highly appreciated.

Please accept my sincere apology for the frustrations caused, whilst visiting our executive lounge. We have upgraded the managing of our executive lounge, including training of staff, and I am very pleased to let you know that this has had a positive result.

Whilst we have failed to entirely meet your expectations on this occasion, I do hope you will give us another opportunity to host you at the Holiday Inn Sandton when you next visit our beautiful country.

Yours sincerely
Nikola Jelenovic
General Manager

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Additional Information about Holiday Inn Sandton - Rivonia Road

Address: 123 Rivonia Road, Sandton 2196, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Sandton
#16 Luxury Hotel in Sandton
Price Range: £90 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Sandton - Rivonia Road 4*
Number of rooms: 301
Official Description (provided by the hotel):
Welcome to the Holiday Inn Sandton , Rivonia Road located in the heart of Gauteng's corporate, financial and shopping mecca. This cosmopolitan hotel is in close proximity to OR Tambo International Airport, and 500 metres away from the Sandton Gautrain station. Close to numerous attractions such as the Sandton Convention Centre, Sandton City Shopping Centre and Nelson Mandela Square, Holiday Inn Sandton - Rivonia Road provides the ultimate accommodation in Sandton for any business or leisure guest. Our lobby features glittering handmade chandeliers and a 10 metre long fireplace were one can relax and surf the complimentary wireless Internet available to all guests. Within the lobby is our Chairman's bar, the perfect spot to grab a hot cup of coffee and a deliciously fresh pastry before you start your day. Indulge in a full hotel continental breakfast buffet at our Lettuce & Lime Restaurant, or enjoy a delectable meal from our a la carte menu paired with a bottle from our extensive wine list. Our state of the art conferencing facilities and professional service combine to make Holiday Inn Sandton, Rivonia Road one of the most sought conference and meeting venues in Sandton. The hotel also has a 24-hour self-service Business Centre, and 7 meeting rooms which can cater for up to 200 people, including 3 conferencing rooms on the 9th floor surrounded by stunning views of the surrounding area. Our 9th floor is also the location of our famous Skye Bar and swimming pool.Our friendly staff are always welcoming and professional, working around the clock to make your Holiday Inn stay as comfortable and memorable as possible. We pride ourselves in our excellent 24 hour room service menu as well as our amazing travel desk, which offers local attraction tips and sight seeing tours."Stay Appreciated" ... more   less 
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Also Known As:
Holiday Inn Sandton - Rivonia Road Hotel Sandton
Holiday Inn Sandton - Rivonia Road Greater Johannesburg, South Africa

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