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“Good hotel but bring your oen glass, as they only provide one glass in the room.”

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Holiday Inn Sandton - Rivonia Road
Ranked #19 of 48 Hotels in Sandton
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good hotel but bring your oen glass, as they only provide one glass in the room.”
Reviewed 22 August 2014 via mobile

it is a good hotel, good service, good location, but i cannot give it excellent, because i have to bring my own glass. It is a funny policy, that they say, they could only provide one glass in the room, as the other glass their keep just in case we broke the glass in our room. Such a strange policy. Just remember bring your own glass.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Agustinus U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIS, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, 25 August 2014
Dear "Agustinus U"

Thank you for taking time to provide us with your valuable feedback, it is highly appreciated.

Please accept my sincere apologies for the discrepancies you experienced in the hotel. I am very disappointed to hear this and for the inconvenience to yourself. I have addressed this with the rest of the team to ensure that corrective measures are taken so that this does not happen again.

I do however hope that you will afford us another opportunity of hosting you in true Holiday Inn style when you next visit.

Kind Regards
Nikola Jelenovic
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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647 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
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  • Dutch first
  • English first
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English first
Melbourne, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 August 2014 via mobile

I 'm a regular guest of this hotel and consider it as 'my home away from home' Staff is very friendly and service is just very good. I have stayed in so called more premium hotels in Joburg/Sandton but definitively is my favorite by far. It's also very well located near the Mandela square and just 15 min. by Gautrain to O.R Tambo

Stayed August 2014, travelled on business
Helpful?
1 Thank hoover72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ingrid S, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, 19 August 2014
Dear Hoover 72,

Thank you for staying with us and providing us with your valuable feedback. It is highly appreciated.

We look forward to being your host again when you next visit South Africa.

Yours sincerely
Nikola Jelenovic
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
140 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 12 August 2014

Good Service and value, provided you book in advance and get a good rate. The rate usually includes breakfast which is good. Rooms are spacious and well equipped with most amenities one would need. Convenient location and close proximity to sandton city

Room Tip: High floor room as I always recommend
See more room tips
  • Stayed February 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank pavanjugroop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIS, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, 14 August 2014
Dear Pavanjugroop,

Thank you for staying with us and providing us with your valuable feedback. It is highly appreciated.

We look forward to hosting you again in the near future.

Yours sincerely,
Nikola Jelenovic
General Manager
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Lusaka, Zambia
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 July 2014

The service was good and i enjoyed the VIP status because of my award points. Felt like a princess, the staff were so friendly and helpful. Its a good place to stay if you want to feel secure and relaxed.

Room Tip: Choose the rooms away from the on-going construction next door.
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  • Stayed April 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Thandeka Grace S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIS, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, 21 July 2014
Dear "Thandeka Grace S"

Thank you for taking the time to do a review on our hotel on your most recent stay with us. Your comments are highly appreciated.

We look forward to hosting you again in the near future.

Yours sincerely
Rodney Bull
General Manager
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Clear Mountain
Level Contributor
7 reviews
4 hotel reviews
Reviewed 19 July 2014

We found the Concierge and and the people at the reception very polite, helpful and efficient. The rooms were as you'd expect. The service in the restaurant/coffee bar the first night was slack, but the meals were fine, but this was compensated for by the excellent service at breakfast. It's in a safe location and close to the best steak restaurant I'bve ebver exper4ienced, The Bull Run.

  • Stayed June 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank BarbaraandBruceD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIS, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, 21 July 2014
Dear "BarbaraanBruceD",
Thank you for taking the time to do a review on our hotel on your most recent stay with us. Your comments are highly appreciated.

We look forward to hosting you again in the near future.

Yours sincerely
Rodney Bull
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2014 via mobile

Always a pleasure to come here in sandton. The hotel is walking distance from the nice restaurants and shopping malls in Sandton. They also have a very good parking underneath the hotel. But most importantly is the friendliness of the entire staff. Always smiling and willing to help :) I love it

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Bernard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIS, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, 18 July 2014
Dear Bernard F

Thank you for taking the time to do a review on our hotel on your most recent stay with us. Your comments are highly appreciated.

We look forward to hosting you again in the near future.

Yours sincerely
Rodney Bull
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toulouse, France
Level Contributor
77 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 13 July 2014

A convenient hotel with some of the most slow-paced staff on earth. Apparently nice people with almost inexistent customer care focus. Good location, good offer for day trips and amusement options. Transfer services not cheap at all, but drivers are efficient. Polite staff but truly, incredibly slow. In the executive lounge we could see one of the waiting staff members just wiping used glasses and placing them with the ready-to-be-used ones. Needless to say we never visited this lounge again. Service and working procedures desperately need supervision and improvement.

Stayed March 2014, travelled on business
Helpful?
1 Thank Victor1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIS, General Manager at Holiday Inn Sandton - Rivonia Road, responded to this review, 15 July 2014
Dear Guest.


Thank you for taking time to do a review on our hotel on your most recent stay with us. Your comments are highly appreciated.

I am very disappointed to read that we fell short on great service due to the inefficiency of some of the staff. It must have been very frustrating. Please accept my humble apologies for this lack of customer care. I have shared your feedback with the team and we are confident that the necessary adjustments have been made in order for this not to happen again. Please accept my sincere apologies for any inconvenience caused.

Thank you for bring this to my attention as this is the only way we can make sure that you get the hotel experience you deserve. I do however hope that you will afford us another opportunity of hosting you in true Holiday Inn style when you next visit.


Kind Regards
RODNEY BULL
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn Sandton - Rivonia Road

Property: Holiday Inn Sandton - Rivonia Road
Address: 123 Rivonia Road, Sandton 2196, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Sandton
#16 Luxury Hotel in Sandton
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Sandton - Rivonia Road 4*
Number of rooms: 301
Official Description (provided by the hotel):
Welcome to the Holiday Inn Sandton , Rivonia Road located in the heart of Gauteng's corporate, financial and shopping mecca. This cosmopolitan hotel is in close proximity to OR Tambo International Airport, and 500 metres away from the Sandton Gautrain station. Close to numerous attractions such as the Sandton Convention Centre, Sandton City Shopping Centre and Nelson Mandela Square, Holiday Inn Sandton - Rivonia Road provides the ultimate accommodation in Sandton for any business or leisure guest. Our lobby features glittering handmade chandeliers and a 10 metre long fireplace were one can relax and surf the complimentary wireless Internet available to all guests. Within the lobby is our Chairman's bar, the perfect spot to grab a hot cup of coffee and a deliciously fresh pastry before you start your day. Indulge in a full hotel continental breakfast buffet at our Lettuce & Lime Restaurant, or enjoy a delectable meal from our a la carte menu paired with a bottle from our extensive wine list. Our state of the art conferencing facilities and professional service combine to make Holiday Inn Sandton, Rivonia Road one of the most sought conference and meeting venues in Sandton. The hotel also has a 24-hour self-service Business Centre, and 7 meeting rooms which can cater for up to 200 people, including 3 conferencing rooms on the 9th floor surrounded by stunning views of the surrounding area. Our 9th floor is also the location of our famous Skye Bar and swimming pool.Our friendly staff are always welcoming and professional, working around the clock to make your Holiday Inn stay as comfortable and memorable as possible. We pride ourselves in our excellent 24 hour room service menu as well as our amazing travel desk, which offers local attraction tips and sight seeing tours."Stay Appreciated" ... more   less 
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Also Known As:
Holiday Inn Sandton - Rivonia Road Hotel Sandton
Holiday Inn Sandton - Rivonia Road Greater Johannesburg, South Africa

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