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“Sterile but comfortable”

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DaVinci Hotel and Suites
Ranked #7 of 48 Hotels in Sandton
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
67 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Sterile but comfortable”
Reviewed 25 August 2014

The staff at the Da Vinci Hotel were all lovely - I did not have a bad experience. It just felt industrial; there was no personal touch. I felt completely safe and the turn-down service in the rooms was quite lovely. There is a lot of action in Nelson Mandela square and I would most-likely stay here again when I am in the area.

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Service
Helpful?
1 Thank Stacy28970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuiAntunes, at DaVinci Hotel and Suites, responded to this review, 4 September 2014
Dear Stacy28970,

Thank you very much for taking the time to write the above TripAdvisor report. We place high value on all guest feedback as it assist is in improving and maintaining our service offering.

I am glad that you enjoyed your stay with us and that you felt completely safe with us. I would like to apologize for the fact that you experienced no personal touch during your stay. We strive to make all guests feel at home and to offer them only the best possible service. Your comments regarding our turndown service is appreciated and the turndown staff will definitely be made aware of this.

Thank you again for your feedback and we look forward to welcoming you back and making you feel at home.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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558 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
Washington, DC
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 August 2014 via mobile

The location in Nelson Mandela Square makes for high traffic. The entry into the hotel includes accessing two lobby areas. The continental breakfast was just ok. And the staff weren't consistently enthusiastic to assist. The rooms were modern but not well designed. The shower leaked water under the glass door. Stay for the location but don't expect consistent service. Check out nearby options for better value and service.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelerGuys2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuiAntunes, at DaVinci Hotel and Suites, responded to this review, 26 August 2014
Dear TravelerGuys2000,

I thank you for taking the time to give us feedback regarding your recent stay with us.

I do apologize for any inconvenience caused due to the inconsistencies you experienced, I guarantee that this is by no means our standard and I will be discussing this further with my management team with immediate effect, so that we may formulate corrective measures to ensure consistent standards in our offerings and services.

We look forward to welcoming you back in the not too distant future, to truly experience the standards and delight of the DAVINCI Hotel and Suites.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peachtree City, Georgia, United States
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 August 2014

Stayed at the DaVinci Hotel in August 2014 and it was outstanding! Hotel common areas and guest rooms very sophisticated yet comfortable. Staff very professional and accommodating. Convient location for dining if you chose not to eat at their restaurant. Only complaint was room was very noisy due to unrelated hotel construction.

Room Tip: avoid the street side
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  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank sjr1087
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuiAntunes, Manager at DaVinci Hotel and Suites, responded to this review, 18 August 2014
Dear sjr1087,

We thank you for the wonderful review written about your recent stay with us, I will be sure to share it with all staff and thank you for the kind compliments.

I do apologize for any disturbance regarding the construction, we understand that they are close to completion.

We look forward to welcoming you back again.

Kind regards,
Rui Antunes
Assistant General Manager
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New York City, New York
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 August 2014

I spent a few nights at the DaVinci on a recent business trip. I chose it for its location attached to the mall, for easy access to restaurants at night as I was travelling solo. It was a lovely space and very convenient. A tad tricky to find the first time. The shuttle service within 1Km around sandton was very helpful for meetings or catching the Gautrain. While its very walkable to Gautrain, the cars saved some time, particularly useful on the weekends when trains are infrequent. Nice restaurant, though a la carte breakfast option was a tad slow in the room. Wifi free but a little weak - Wifi in the restaurant would have been nice.

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Rachel Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuiAntunes, at DaVinci Hotel and Suites, responded to this review, 8 August 2014
Dear Rachel Z,

Thank you very much for taking the time to write such a wonderful report for us on TripAdvisor. We appreciate and value all feedback.
We offer wifi connectivity in the Maximillien restaurant and will gladly assist you to connect during your next stay.

We look forward to welcoming you back with smiles in the near future.

Kind regards,

Rui Antunes
Deputy General Manager
DAVINCI Hotel and Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lagos State, Nigeria
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 July 2014

My wife and I stayed in this hotel for 3 nights.
The hotel staffs were just too wonderful. To cap it all, on my 3rd night, I forgot to secure the safe vault knowing well that there would have been room services exercise before my wife and I return back to the hotel. I came back, met a well cleaned room with the vault wide opened but not a dime nor my valuables were missing.
I will always come back to this hotel.
Bosun

Room Tip: We lodged in a standard double room and it was okay for a couple but a family.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Olatunike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuiAntunes, at DaVinci Hotel and Suites, responded to this review, 30 July 2014
Dear Olantunike,

Thank you very much for taking the time to write such a wonderful report for us on TripAdvisor.

I am delighted to hear that you enjoyed your stay with and we look forward to welcoming you back to the DAVINCI in the near future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen
Level Contributor
69 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 26 July 2014 via mobile

I stayed at DAVINCI 4 years ago when it opened and went back. The hotel is still a great option in Sandton - nicely laid out rooms, great friendly staff, good solid breakfast and a manager who cares. The housekeeping is inconsistent and there were daily surprises - toilet brush left in the pot one day, body lotion instead of shower gel in the bath, no bath mats and my clothes being left on the floor etc. the turn down service on the other hand was fantastic. The treadmills in the gym need either to be replaced or a good service - at least the one on the right. I would stay again but will also look at the Michaelangelo next time.

Stayed July 2014
Helpful?
Thank SoumiCPH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuiAntunes, at DaVinci Hotel and Suites, responded to this review, 30 July 2014
Dear SoumiCPH,

Thank you very much for taking the time to write a report for us on TripAdvisor.

Please accept my apologies for the service standard you received from our Housekeeping department. This is most definitely not the service standard that we pride ourselves on and the Executive Housekeeper has been made aware of your feedback. The necessary corrective action will be taken to ensure similar situations do not happen in future.

I am very glad to hear that you enjoyed the rest of your stay with us and we look forward to welcoming you back with smiles in the near future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2014

Every worker there was very attentive and helped us whenever they could. The hotel was very nice and had a good location attached to the mall areas. They brought us a pack n play for our baby to sleep in.

  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathleen518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuiAntunes, at DaVinci Hotel and Suites, responded to this review, 24 July 2014
Dear Kathleen518,

Thank you very much for taking the time to write such a wonderful report for us on TripAdvisor. We appreciate and value all feedback and it is wonderful to see that you had such a memorable stay with us.

We look forward to welcoming you back to the DAVINCI in the near future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DaVinci Hotel and Suites

Property: DaVinci Hotel and Suites
Address: 2 Maude Street | Corner 5th Street, Sandton 2196, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Sandton
#3 Business Hotel in Sandton
#7 Luxury Hotel in Sandton
Price Range (Based on Average Rates): ££
Hotel Class:5 star — DaVinci Hotel and Suites 5*
Number of rooms: 210
Official Description (provided by the hotel):
DAVINCI Hotel and Suites - A Contemporary Masterpiece. Legacy’s latest luxury hotel and all suites development is located adjacent to the prime location of Nelson Mandela Square. This is Legacy’s fourth hotel on the cosmopolitan square in the heart of the Sandton business and leisure district. One could speak of the opulence of the rooms, the restaurant and lounge, pioneering fitness centre and health spa but we suggest you come and see for yourself. Guests can enjoy the convenience of luxurious shopping at the Legacy Corner Mall and Sandton City just an elevator trip away. ... more   less 
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Also Known As:
Davinci Hotel Sandton
DaVinci Hotel And Suites Sandton, Greater Johannesburg, South Africa

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