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“Safe, convenient”
Review of Park Inn Sandton

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Park Inn Sandton
Ranked #27 of 48 Hotels in Sandton
Cape Town Central, South Africa
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Safe, convenient”
Reviewed 29 August 2013

I stayed here for two nights last week. The place was clean, and the convenience was the shuttle offered to Nelson Mandela square every hour (for free). I was a bit disappointed that my room only had Rooibos tea available when I arrived, the next day I had other tea, coffee and hot chocolate- so the cleaners must have forgotten to replace all this. The pillows are not very luxurious, it felt a bit like foam.The front desk service is very efficient, I lost my room key and it was instantly replaced! Since I was away on business I had some reading to do and as usual I like to lay and read, but this was a bit awkward since the room was quite badly lit offering no big light above the bed and only side lamps. My blind was also broken. I parked my car on site, and felt quite safe in the area.

  • Stayed August 2013, travelled on business
    • Value
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Helpful?
1 Thank AyshaZoutenberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parkinn118, Front Office Manager at Park Inn Sandton, responded to this review, 6 September 2013
Thank you very much for your review! Your comments are most valued and the issues you experienced have been brought to our Managements attention. Thank you for your kind comments on the Reception staff ! We trust and hope we are able to welcome you back to the Park Inn Sandton in the not too distant future. best regards Bettina Scherzinger Front Office Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (157)
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chester
Level 6 Contributor
102 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 14 August 2013

Stayed here few times with work .
Rooms very small but it is clean and the shower bathroom is very modern and clean albeit open plan with all glass doors .
Rooms are right on main road so lots of traffic noise .
Location is ok but you will need transport for obvious security reasons .
Pool is too small size of a large jacuzzi and no sun from 1 pm , seating area outside is poor and lots of building work outside , lots of noise .
Restaurant food is very good and a nice bar and restaurant area here .
I rang for a few things to my room on few occasions and they will keep you waiting all day !!!
Bar staff are nice guys but reception staff are bit miserable .

Room Tip: Try get a room away from the main road
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  • Stayed April 2013, travelled on business
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Helpful?
Thank Hayleys68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parkinn118, Front Office Manager at Park Inn Sandton, responded to this review, 26 August 2013
Dear Hayley, It is very unfortunate to read your review. However your concerns have been forwarded to our Management Team for further review. Thank you for your kind words regarding our Restaurant food and Bar staff. best regards Bettina Scherzinger Front Office
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Travellers are raving about these Sandton hotels

Maputo, Mozambique
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 August 2013

I have stayed at the Park Inn several times. It is clean hotel and l have always enjoyed my stay with the exception when l checked in only to find out that my room had been used. I raised the issue with management and all they could say is that wait while we clean. I had been traveling the entire night and all l wanted was a good bath and sleep.

It would be great if management had stepped in.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Voltron2025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parkinn118, Front Office Manager at Park Inn Sandton, responded to this review, 26 August 2013
Dear Voltron! Thank you for your review on your stay at the Park Inn. I would most sincerely like to apologize for the inconvenience that was caused to you on your check-in. Let me assure you this is definately not the 'Yes I Can' service we like to portray to our valued guests like yourself.
Your comments have been heard and forwarded to our Management Team for review.
We hope that we are able to however still welcome you back to the Park Inn in the not too distant future. best regards Bettina Scherzinger Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 6 Contributor
334 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 21 June 2013 via mobile

The rooms are small but comfortable. The lay out of the rooms is quite clever.
The hotel is close walking distance to shops / supermarket ( Woolworths) and some Resturants .
A mini bus can be booked to take you to the airport fast train station and major Sandton Shopping Centre.
Front counter / reception staff were quite helpful.
Limited free Wifi.
Did not try the Resturant went to other close by Resturants .
Overall a really good hotel reasonably priced .
I would try it again

  • Stayed May 2013
    • Value
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Helpful?
1 Thank Coroona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parkinn118, Front Office Manager at Park Inn Sandton, responded to this review, 24 June 2013
Thank you for your taking the time to write a review of our hotel and your valued comments. I really hope that we are able to welcome you back in the not too distant future as one of our valued guests. best regards Bettina Scherzinger Front Office Manager
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Seattle, Washington
Level 6 Contributor
108 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 8 June 2013

Although this is a Carslon Hotel, my stay here was miserable. On average I encountered at least one major problem per day while staying here. On 2 days, wake up calls scheduled the night before were never received. After missing my appointments, I contact the staff. The staff is polite in the way they speak but they do NOT delivery. Their answer for two different wake up calls; we had it written down but we forgot. My room was not properly clean half the time. The garbage was not taken out, the sheets were not changed, the room was not vacuumed even though I placed notes on the bed and in the bathroom. Their response, the cleaning staff is new because of high turnover. Asked for a fridge in my room; it took 4 days to finally get one. The free shuttle they offer is overcrowded. I took it one day and there were 11 guests in it; a van that is suppose to sit 7 guests. Computer electricity in my room was shut down even though my extra card was in the wall slot. The cleaning staff just pulled it out for no reason and my computer went haywire. I can go on and on. It was my first stay at a Park Inn overseas and I will never use them again. The hotel doesn't care about indiivdual guests because they have a contract with British Airways crew. So unless you are a British Airways crew, do not stay here. You will NOT be valued as a guest. When I checked in, knowing that I would be here for 1 week, I was given a room directly over a major construction site. The staff was not even considerate to think of my long stay and give me a room away from the construction site.

Room Tip: Ask for a room away from the construction side of the hotel.
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JohnB7987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parkinn118, Front Office Manager at Park Inn Sandton, responded to this review, 11 June 2013
It is most unfortunate to hear that your stay with us was miserable. Let me assure you that this is definately not the standard we like to portray to our valued guests like yourself. Our Management have been informed of your issues. Thank you once again for bringing this to our attention. best regards Bettina Scherzinger Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin, Germany
Level 1 Contributor
3 reviews
Reviewed 6 June 2013

What a wonderful stay I had at the Park Inn! Chic ambiance and great staff!!! If you looking for somewhere reasonable and not too pricey with good sercvice, here is a place to stay. Free basic Wifi, great TV channels and a room with modern style. Free Shuttle service from hotel to shopping area, wow what a bonus. Staff very informative with Tours on offer. Had a great time exploring and cuddling the baby cubs. Steaks in their restaurant to die for.... and portions are huge ( for the amount of money you pay) ! On tight schedule yet my rest was enjoybable . Great hotel and great friendly staff.

  • Stayed June 2013, travelled solo
    • Value
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Helpful?
Thank 21tina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parkinn118, Front Office Manager at Park Inn Sandton, responded to this review, 11 June 2013
Thank you very much for your lovely review on your stay with us at the Park Inn Sandton. We really wish and trust we are able to welcome you back in the not too distant future. best regards
Bettina Scherzinger Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
the world
Level 1 Contributor
3 reviews
Reviewed 3 June 2013

From Check In-Check Out, I had an Amazing experience in this convenient and stylish hotel. When Coming from the Airport, I used the Gautrain, which had a direct shuttle to the hotel. Check In was quick and effecient. Little did I know what a treat I was in store for....The room was stylish and chic, (especially for this class of hotel)....The room was well appointed and had quite a few unexpected amenities, such as a fridge and fluffy towels. As a picky eater, I was somewhat worried about the inclusive breakfast. However, I needn't have worried. Breakfast was a full buffet, and not just continental. Finally, in the afternoons I was able to laze around the pool, which though small the overal chic ethos of the hotel. Overall, I would highly recommend this hotel, especially for the price!

Room Tip: Make certain you stay in the the hotel facing the street and not the construction site.
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank webstergroves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parkinn118, Front Office Manager at Park Inn Sandton, responded to this review, 11 June 2013
Thank you very much for your very lovely response on your stay at the Park Inn. I am very pleased to hear that we assisted with making your stay an great experience to remember. We trust we are able to welcome you back in the not too distant future best regards Bettina Scherzinger Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Inn Sandton

Property: Park Inn Sandton
Address: 118 Katherine Street, Sandton 2196, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Sandton
Price Range (Based on Average Rates): £
Hotel Class:4 star — Park Inn Sandton 4*
Number of rooms: 273
Official Description (provided by the hotel):
The Park Inn Sandton Hotel is enviably situated in the heart of Sandton. The Park Inn boasts 273 beautiful modern rooms as well as our Signature outlet RBG Bar & Grill. The Hotel is easily accessible to all major tourist attractions and heritage sites as well as 1.5Km from the premier Sandton City Shopping mall and Nelson Mandela Square. A free shuttle service is available to Nelson Mandela square. After a long day of meetings or sightseeing the hotel's outdoor swimming pool is the perfect place to relax and unwind. ... more   less 
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Also Known As:
Park Inn Sandton Hotel Sandton
Park Inn Sandton Greater Johannesburg, South Africa

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