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Radisson Blu Gautrain Hotel
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Reviews (1,299)
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All reviewsnelson mandela squarethird floora business class roomsandton citytrain stationbusiness hotelbusiness triptambo airportnespresso machinepool deckroom servicemodern hotelconvenient locationlate checkhotel restaurantcomfortable roomsfree shuttle
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Reviewed 30 September 2013

- Excellent location: center of Sandton. Right across from Gautrain station and at walking distance from Mandela Square and Sandton City shopping mall.
- Super friendly staff, always smiling and patient to answer all questions.
- 5 star hotel facilities: we stayed at business room, with big bathtub, shower, super big bed and great view from room. They even clean up the room twice a day!

  • Stayed: September 2013, travelled as a couple
    • Value
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Thank Lilliana212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson Blu Ga... M, Marketing Manager at Radisson Blu Gautrain Hotel, responded to this reviewResponded 1 October 2013

Good Day,

Firstly we would like to thank you for selecting the Radisson Blu Gautrain Hotel as your hotel of choice on your recent visit to Johannesburg as well as for taking the time to tell us about your experience here on Trip Advisor.

We are very pleased to hear that you enjoyed the turn down service offered complimentary in our Business Class rooms as well as all the other facilities that our hotel has to offer.

We will be certain to pass your message of compliments to the staff in the various departments.

Thank you once again for telling us about your experience here on Trip Advisor and we really look forward to welcoming you back in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2013

I spent two nights here before flying to Namibia for a safari. I had a 2-day layover in Jo'burg and chose the hotel for the location near the Gautrain and Sandton City. Here's a summary of my stay:

The good:
- great location across from Gautrain and a 5-minute walk from Nelson Mandela Square/Sandton City. Hotel was easy to find after my long flight, and the mall was a nice place to have lunch.
- modern hotel with nice rooms and bathrooms
- AC, wifi, etc. all worked well
- well-appointed gym

The so-so:
- dinner in the restaurant was great, although a bit overpriced
- service was great in the restaurant, but was average at the reception and at the street-level entrance. No major issues, just not very friendly or welcoming.
- the hotel was somewhat overpriced in my opinion

The bad:
- on Saturday night the bar was extremely loud until approximately 11pm. I could literally hear every word of the songs being played downstairs (and I was on the 8th floor). I was awake and it didn't really bother me too much, but this would be a problem if I had an early flight.

All in all the hotel provided what I was looking for: a modern and comfortable place to spend my 2-day layover, with a few restaurants in walking distance and easy public transit access. I would choose the hotel again in similar circumstances, but might look to another hotel for an extended stay.

  • Stayed: August 2013, travelled solo
    • Value
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Thank cougrz007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson Blu Ga... M, Marketing Manager at Radisson Blu Gautrain Hotel, responded to this reviewResponded 30 September 2013

Good Day,

Firstly we would like to thank you for selecting the Radisson Blu Gautrain Hotel as your hotel of choice during your recent lay-over in Johannesburg and also for taking the time to tell us about your experience here on Trip Advisor, we really appreciate your extensive and detailed review.

We are very pleased to hear that you found our hotel and its facilities very enjoyable and to your liking, we have noted your comments on the restaurant and the general friendliness of the staff in a few of the other departments and we assure you that this has been investigated and resolved.

We would like to apologize about the loud music from the outside pool area, we had a conference in house and can assure you that the music on the pool deck is not a norm at our hotel.

We are happy to hear that you would stay with us again and we really look forward to welcoming you back in the very near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2013

Very comfortable room and good atmosphere all round.
The location is very convenient, as it is opposite the Gautrain station and a short walk away from Sandton City.
Although on a busy intersection, the windows are sound proof and there is no traffic noise.
The deco is modern and very pleasing.
Very good security.

  • Stayed: September 2013, travelled solo
    • Value
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1  Thank Marvi E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson Blu Ga... M, Marketing Manager at Radisson Blu Gautrain Hotel, responded to this reviewResponded 27 September 2013

Good Day,

Firstly we would like to thank you for making the Radisson Blu Gautrain Hotel your hotel of choice on your recent visit to Johannesburg and also for taking the time to tell us about your experience here on Trip Advisor.

We are very pleased to hear that you had an enjoyable stay with us and that you found our hotel to meet all your needs, we will be sure to pass your compliments onto the different departments.

We hope to welcome you back to the Radisson Blu Gautrain Hotel on your next visit to Johannesburg in the very near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2013

The information desk is almost on the roadside and the reception is very impersonal. Room was small without supply of even a bottle of water or a fruit basket. The airconditioner could never cool down the room sufficiently. I ate my dinner at the hotel restaurant- a pan fried salmon fish and I was down with food-poisoning that night and the following day. The hotel flatly refused any responsibility for my problem and was completely unsympathetic. I had a very harried time staying at the hotel and would not recommend it to anybody.

Room Tip: Better choose another hotel
  • Stayed: September 2013, travelled solo
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1  Thank TastebudJaipur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson Blu Ga... M, Marketing Manager at Radisson Blu Gautrain Hotel, responded to this reviewResponded 25 September 2013

Good Day,

Firstly we would like to thank you for making the Radisson Blu Gautrain Hotel your hotel of choice during your recent visit to Johannesburg and also for taking the time to tell us about your experience here on Trip Advisor.

We are very concerned to hear that your stay did not meet all your expectations, it really concerns us that you mentioned you got food poisoning from our restaurant and that no assistance was offered, our procedure with regards to food poisoning is very strict and includes that medical assistance needs to be offered, we spoke to the Manager on duty on the night and it was confirmed that medical assistance was offered however declined.

Our Executive Chef has done the investigation on the mentioned items and all was in order according to the Health and Safety Board, we really do apologize that you did fall ill during your stay with us however we can assure you that we only use the highest quality of ingredients and trustworthy suppliers.

We really do hope that you give us a second chance to make it right and we hope to see you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2013

Very well located hotel, with a very nice restaurant and bar and a great terrace with swimung pool

1 Minute walking from Train Station

Free Shutle to Nelson Mandela Square

The only thing i found agains a good quality hotel is the Entrance - 3rt flor

Room Tip: Rooms with Pool View are great....
  • Stayed: September 2013, travelled on business
    • Value
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    • Sleep Quality
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Thank Joao A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson Blu Ga... M, Marketing Manager at Radisson Blu Gautrain Hotel, responded to this reviewResponded 26 September 2013

Good Day,

Firstly we would like to thank you for selecting the Radisson Blu Gautrain Hotel as your hotel of choice on your recent visit to Johannesburg as well as for taking the time to tell us about your experience here on Trip Advisor.

We are very pleased to hear that you had a pleasant stay with us and that you enjoyed the food in our Central One Restaurant as well as the views from your room.

We really look forward to welcoming you back to the Radisson Blu Gautrain Hotel in the very near future for your next stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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