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“its has hotel and exective apartments ,very upmarket”

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The Capital 20 West
Cape Town Central, South Africa
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“its has hotel and exective apartments ,very upmarket”
Reviewed 3 March 2013

from the Reception to the housekeeping ,everything is done with a smile.very mordern ,upmarket and safe.very close to Sandton City Mall and Mandela Square.If you are on business you are close to the business hub of Johannesburg.If you are on holiday ,then there area number of places to visit ,as this would be your centrel point for the Gauteng area.i have stayed in most of the upmarket places ,this one is the best.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MohamedRSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcWachsberger, General Manager at The Capital 20 West, responded to this review, 5 March 2013
Thank you very much for your positive feedback. The team and I look forward to welcoming you back to 20 West in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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244 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
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English first
London, United Kingdom
Level 3 Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 February 2013

We chose the hotel because it was close to avis office and in a safe part of the city. The room we got was tiny and the one window it had was facing a wall. The furniture were ikea style. The service at the check in was slow. We had to ask few times for towels and hairdryer which were missing. The restaurant downstairs was ok. Overall it was ok for one night but definitely will not be staying there again.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelerIS1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcWachsberger, General Manager at The Capital 20 West, responded to this review, 1 March 2013
Thank you very much for your constructive feedback. I have brought your comments to the attention of the management team. Even though you stay was as far back as October, the head of departments will take the time to discuss all the shortcomings with their staff in their staff meetings.
Our 2012 standard room rates were R895.00 per night which we believe was the best value for money in the Sandton area at the time. Our property also has suites which are more than double the size if you are looking for more space 80 m2 versus a 30m2 standard room.
I hope that we are able to welcome you back to 20 West in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 February 2013

I stayed 4 nights at the Hotel and I love the place. The restaurant, the pool, the big park, the security of the place was great. The rooms are well equipped with a flat screen TV with all the local and international channels, a safe an walk in closet and a big shower. 10 min by Taxi from Mandela Square and Sondton City. Fully recommended.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Joao R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcWachsberger, General Manager at The Capital 20 West, responded to this review, 19 February 2013
Thank you very much for your positive response. The 20 West team look forward to welcoming you back to our hotel in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level 4 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 January 2013

I came to business trip to Jo'Berg and my company booked 20 West Apts, for me. I really loved the ambiance of the apartments and the kindness of their service. Rooms were pretty clean when i checked in. I am also impressed by the daily cleanliness. Staff working there were very co-operative. Next Time if i visit, i am damn sure, will stay at the same place.

To the management i have to say, Keep up the great work

regards
Senthil

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sierra_SS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcWachsberger, General Manager at The Capital 20 West, responded to this review, 4 January 2013
Thank you very much for your positive feedback. I hope that the 20 West team will have the opportunity to welcome you back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
München
Level 3 Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 December 2012

The room was clean and comfortable, with a wide-screen TV, great shower and a safe - but we expected a bit more for the price. Although the staff did everything we expected, the atmosphere seemed a little cold in comparison to the welcome we had received at many guest houses and backpackers in South Africa.

The location is good if you want to visit Sandton (R60 one-way) but there is nothing within walking distance of the hotel and the only other food options are the hotel restaurant or a take away delivered to your room.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sawasdee2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcWachsberger, General Manager at The Capital 20 West, responded to this review, 18 December 2012
Thank you very much for your positive feedback. We hope to welcome you back to 20 West in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level 6 Contributor
304 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 11 December 2012

This place is a good alternative to the regular hotels you can find in johannesburg . All be it this place gives you nice service for the price they charge , laundry service 3 times per week , your room is taken care every day , pool gym and free parking are included in the price as dstv but not all channels are availeble wich is a real shame also the tv ( flatscreen from sony ) is realy small. Room cleaning service is far from good as many stains remain after they have cleaned the rooms , toilet paper as tissue s not being replaced once used or emptyd. Rooms atleast the one i had , very basic with a very cheap modern deco . As a business man i would apreciate a second phone in the bathroom or atleast a cordless phone in the room. Hotel has one restaurant i have not tryed as usually it is empty beside the od or teo people eating there. This hotel becomes a real mess whenever a storm passes over Johannesburg . All be it i am sure i will be back as this place is realy well located but has it's flaws wich i hope will be corected before my next visit but do not forget hotel management you are not the only ones providing such service in this area of jozy take even better care of your guests and you will be even more apreciated. By the way sleep quality in this hotel is usually affected by loud neighbours and or very bad sound reduction as any time my neighbour was taking a shower i could hear that.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcWachsberger, General Manager at The Capital 20 West, responded to this review, 13 December 2012
Thank you very much for taking the time to give us your constructive feedback. Your feedback will be presented to our heads or departments so that they can review your comments with their staff in order to improve on our weaknesses. I hope that we can welcome you back to 20 West in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harare, Zimbabwe
Level 4 Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 November 2012

The rooms were very clean and very neat and the had all the comforts we needed. The area is very safe and the staff at the boom are helpful and recognise guests making entrance and exit quick and easy. The staff are excellent and very willing to help with anything you ask, room service is quick and they really make your stay enjoyable! I was impressed and will be sure to return!

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Juliana789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcWachsberger, General Manager at The Capital 20 West, responded to this review, 19 November 2012
Thank you very much for taking the time to post your positive feedback. We look forward to welcoming you back to 20 West.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Capital 20 West

Property: The Capital 20 West
Address: 20 West South Road | Morningside, Sandton 2196, South Africa (Formerly 20 West Executive Apartments & Hotel)
Region: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 33 Speciality Lodging in Sandton
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Capital 20 West 5*
Number of rooms: 130
Official Description (provided by the hotel):
Stay contemporary. Stay where you count. The superbly central location of The Capital 20 West makes it the superior choice of business professionals. Smart money knows where to stay - and with 139 rooms a choice of either 1 or 2 bedroom apartments or standard rooms, we have ample accommodation for overnight or longer-term stays. All our guests enjoy complimentary parking, complimentary laundry, complimentary scheduled transfers to Sandton and complimentary Wi-Fi access throughout their stay. A state-of-the-art conference centre makes The Capital 20 West the choice of companies who know how to make money count. Our main conference room can accommodate 200 delegates, plus we have 3 breakaway/meeting rooms, 4 boardrooms and 1 executive dining room/boardroom, all with natural light and equipped with the latest technology. ... more   less 
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Also Known As:
20 West Executive Apartments Hotel Sandton
20 West Executive Apartments And Hotel
The Capital 20 West Sandton, Greater Johannesburg, South Africa

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