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“Spacious and clean apartments "Value for money"”

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The Capital 20 West
Durban, South Africa
Level 5 Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Spacious and clean apartments "Value for money"”
Reviewed 28 February 2014

Great apartments. The apartments are very clean and comfortable. The service at the restaurant was excellent. The kids loved the apartments especially since they had their own TV in the bedroom and plently of space to run around. We will definetely be back.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zan2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc W, General Manager at The Capital 20 West, responded to this review, 3 March 2014
Thank you vey much for this excellent feed which will be passed onto our staff. I hope that we are able to welcome you and your family back to 20 West in the not too distant future.
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244 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
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English first
Harare, Zimbabwe
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 February 2014

Excellent location and lovely apartments. We arrived early evening. The receptionist was not v friendly and even a few days later when we needed to pick up our phone from reception a few days later he was totally unhelpful. We did have a pair of headphones stollen by the cleaners from the apartment when I forgot to lock them away. Housekeeping was totally unhelpful although the woman looked v guilty and uncomfortable.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thandie44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc W, General Manager at The Capital 20 West, responded to this review, 27 February 2014
Thank you very much for this constructive feedback. I will investigate these comments with our front desk and housekeeping manager immediately.
In the meantime, please accept my sincere apologies for the poor service that you received from our staff. I will make contact with you again with regards to this matter.
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Beirut, Lebanon
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 February 2014 via mobile

Poor ventilation; u can smell food in the corridors
Poor sound proofing u can hear all the neighbors, tv next door, washing machine
Windows of rooms and bathroom towards corridors
Rooms poorly maintained; woke up to a silverfish insect in the bathroom
I'm shocked to see people giving great reviews to this hotel.

Stayed February 2014, travelled as a couple
Helpful?
3 Thank Roa01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc W, General Manager at The Capital 20 West, responded to this review, 19 February 2014
Thank you very much for your constructive feedback.
I have been unable to identify the room number in which you stayed as I would like our maintenance team to check the soundproofing of the particular room. Perhaps you could let me know by emailing me on astrid@20west .co.za?
Kind regards.
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Calgary, Canada
Level 5 Contributor
54 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 13 January 2014

We have been staying here for the last 2 weeks, and will probably stay another ten days as we wait to move into our house. We have the 2 bedroom suite and I can say it is the most comfortable furnished rental I have stayed in. The service is excellent and the kitchen is well equipped. We have eaten at the restaurant a few times and the food is good with great service. We will most definitely stay here when we leave Johannesburg on the way out! But this place has everything.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CocoCoucou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcWachsberger, General Manager at The Capital 20 West, responded to this review, 17 January 2014
Thank you very much for this excellent feedback. I will pass you compliments onto our staff. I hope you enjoy the rest of your stay at 20 West. Kind regards.
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Chennai (Madras), India
Level 5 Contributor
59 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 27 December 2013

Been to 20 west on 3 different occasions right through 2013. Great location real close to heart of Sandton and nice rooms. The 2 room apartment with the big kitchen is a real good one but I stayed in the much smaller 1 room studio which does not have a kitchen and took the breakfast package

Pretty decent breakfast spread considering that this is not a regular hotel and you will get some apples at the front desk at all times. Only Sour note is the terrible internet connection and you get just 250 MB free which is pitifully less considering that this is the CBD of Jo'burg. They even have a shuttle service to the Gautrain station and Mandela Square. If you need a medium to long term stay at Sandton and a nice place this is the one!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChinchillRavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcWachsberger, General Manager at The Capital 20 West, responded to this review, 30 December 2013
Thank you very much for the very positive feedback and for your on-going patronage. I wish you a great year ahead and look forward to welcoming you back to 20 West in 2014.
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Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 December 2013

During my recent and first visit to Johannesburg, South African I had the pleasure of staying at 20 West Executive Suite. Due to a change in plans, I had to book the reservation at the last minute and was quite pleased to get a decent rate. The hotel is centrally located in the Morningside section of Sandton, a suburb area in Jo-Burg. It was just minutes away from Nelson Mandela square and the transit system. The hotel is located in a steel and glass building, which featured a breath-taking 8 story atrium. The facility featured a lit swimming pool with a tranquil waterfall; spacious conference rooms and an enhanced physical fitness facility with brand-new top of the line equipment. I stayed on the 3rd floor and enjoyed my standard room with queen-size bed, desk and steam shower. The only downside was the internet and WiFi. I had to register with an outside vendor and was only given a daily allowance of 10G a day. The signal was extremely weak and I could only use it on one of devise at a time. However, the wait staff was excellent and the restaurant served a quality breakfast.

Room Tip: This is a resident and hotel building so the amenities and client relationship could be challenging...
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  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KeithLF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcWachsberger, General Manager at The Capital 20 West, responded to this review, 30 December 2013
Thank you very much for taking the time to share this excellent feedback. I wish you a wonderful new year and hope that we will have the opportunity to welcome you back to 20 West in the not too distant future.
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Cape Town Central, South Africa
Level 6 Contributor
233 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 12 December 2013

I really appreciate it when a hotel recognizes my regular visits. This usually means that you can get a room at the last minute at a good rate. So happy well done guys. Cleaning team needs to check for finer details with dust on the base of the bed, etc. also the hotel transport was a problem today. Hope to return here soon.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GrantH490
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcWachsberger, General Manager at The Capital 20 West, responded to this review, 17 December 2013
Thank you for your feedback.
In warm appreciation of our on-going association during the past year, we extend our very best wishes for a happy holiday season.
Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Capital 20 West

Property: The Capital 20 West
Address: 20 West South Road | Morningside, Sandton 2196, South Africa (Formerly 20 West Executive Apartments & Hotel)
Region: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 33 Speciality Lodging in Sandton
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Capital 20 West 5*
Number of rooms: 130
Official Description (provided by the hotel):
Stay contemporary. Stay where you count. The superbly central location of The Capital 20 West makes it the superior choice of business professionals. Smart money knows where to stay - and with 139 rooms a choice of either 1 or 2 bedroom apartments or standard rooms, we have ample accommodation for overnight or longer-term stays. All our guests enjoy complimentary parking, complimentary laundry, complimentary scheduled transfers to Sandton and complimentary Wi-Fi access throughout their stay. A state-of-the-art conference centre makes The Capital 20 West the choice of companies who know how to make money count. Our main conference room can accommodate 200 delegates, plus we have 3 breakaway/meeting rooms, 4 boardrooms and 1 executive dining room/boardroom, all with natural light and equipped with the latest technology. ... more   less 
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Also Known As:
20 West Executive Apartments Hotel Sandton
20 West Executive Apartments And Hotel
The Capital 20 West Sandton, Greater Johannesburg, South Africa

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