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Protea Hotel by Marriott Johannesburg Balalaika Sandton
Ranked #16 of 46 Hotels in Sandton
Certificate of Excellence
Reviewed 16 July 2014

This hotel is a bit different; in such way that it does not 'feel' like a hotel: several 2 to 3 floors buildings, salons with relaxing chairs and an open fire to sip your favorite drink, beautiful homy feeling front desk area, great breakfast buffet.
Okay it is NOT the most fancy hotel I have stayed in. And yes the rooms could use an upgrade and the bathrooms a touch of paint. But still, the peace and quiet, the surrounding and the atmosphere makes it up for the minor points.

But most of all the friendliness of the staff. Helpful as well and with a sense of humor too! The staff is all set to help you (if you have any time) to find a great lodge to go on a gamedrive.
The surroundings of the hotel are just great as well; 5 minutes aways from the Sandtom Mall with great shopping, amazing restaurants and a movie theatre.
Next to this hotel is the Bull Run restaurant that offrs great steaks, superb seafood and this all for a great price as well.

Just a 'suggestion': the housekeeping staff could be a bit quiter in the hallways…

  • Stayed: July 2014, travelled solo
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1  Thank terrencets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balalaika_Management, General Manager at Protea Hotel by Marriott Johannesburg Balalaika Sandton, responded to this reviewResponded 27 July 2014

Dear ‘terrencets’.
Thank you for your feedback on ‘tripadvisor’. We were delighted to read that you enjoyed your stay. Your praise about our STAFF, our hospitality and our breakfast buffet are greatly appreciated. How wonderful that you enjoyed the homely atmosphere. You will be pleased to know that there are many exciting projects in the ‘pipeline’ , one of them focusing on our rooms.
Please accept our sincere apologies about the STAFF being noisy in the corridors; your comment has been taken to heart.
We look forward to welcoming you back ‘home’ again soon.
Kind regards,
Jörg Zwinscher
General Manager & TEAM

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Reviewed 12 July 2014

We only had one night in Joberg due to a long layover from international flights from the US. We wanted to get out of the airport and see at least a little of what Joberg had to offer. This place suited our needs very nicely. It was easily accessible from the Gautrain. Coming in we walked about three long blocks to get to the hotel. Very easy. On the way back the driver from the hotel offered us a ride, apparently the hotel does offer a free shuttle, so we took it. Very nice door to door service. The hotel is also a very short walk (less than 2 long blocks) to very fine eating and shopping options over at the Nelson Mandela square. The room itself was great, hot shower, comfortable bed, and coffee/tea station. We didn't have long here, but if we were staying longer this place was very nice.

It was winter during our trip, but the pool area looked fantastic. Reception area/bar area looked nice, but we didn't have a chance to visit. We also had to leave early and our reservation did not include breakfast, but they do offer that as well.

  • Stayed: July 2014, travelled as a couple
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Thank hdempsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balalaika_Management, General Manager at Protea Hotel by Marriott Johannesburg Balalaika Sandton, responded to this reviewResponded 15 July 2014

Dear ‘hdemsey’.
Thank you for taking the time to write your feedback on ‘tripadvisor’. How wonderful to read that you’re your all round experience was such a positive one and that you were able to relax in our beautiful & tranquil gardens.
We look forward in welcoming you back again soon.
Kind regards,
Jörg Zwinscher
General Manager & TEAM

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Reviewed 1 July 2014

I stayed here for a night in June 2014. The location is central and walking distance from the best eating and shopping areas of Joburg. The hotel is built on and around an old mansion, so its a bit confusing (to put it mildly) to get to your room while checking in, but inside the rooms are large and comfortable with modern amenities. The hotel and the lobby has a distinct old world charm about it. The front office staff were helpful and did their best to get an earlier check-in for an entire cricket team (Ambassadors of Cricket). Although we dined out for lunch and dinner, the next morning breakfast was excellent! One of the features of the hotel is a smokers bar which was packed, but ofcourse not that great for non smokers like me! On the whole, highly recommended hotel!

Room Tip: Rooms facing the garden / swimming pool are on the quieter side and therefore recommended.
See more room tips
  • Stayed: June 2014, travelled with friends
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Thank VikInd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balalaika_Management, General Manager at Protea Hotel by Marriott Johannesburg Balalaika Sandton, responded to this reviewResponded 10 July 2014

Dear ‘Vikind’.
Your feedback on ‘tripadvisor’ is much appreciated. It is wonderful to read that you are one of the many valued GUESTS that enjoyed our ‘old world charm’ hotel and also found our location beneficial to your needs. We are pleased that our Front Office STAFF were able to offer you quick & efficient service.
We look forward in welcoming you back soon.
Kind regards,
Jörg Zwinscher
General Manager & TEAM

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Reviewed 1 July 2014

We wanted to spend a night in Sandton to avoid having to drive after dinner, and found that the Balalaika offers reasonable value for bed and breakfast. Because of the renovations to the Village Walk centre next door, it was difficult to find the parking area, and one had to enter the hotel through the service entrance, which was disconcerting, and then it was difficult to find reception once inside!
However, once checked in we were assisted with luggage to the room, and the room swapped without complaint when we discovered that the fan made an incessant noise.
Accommodation was comfortable, and would be ideal for a visiting business person, with a desk and internet connectivity supplied, as well as TV.
Breakfast was as expected from a large international hotel.

  • Stayed: June 2014, travelled as a couple
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Thank Cathie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balalaika_Management, General Manager at Protea Hotel by Marriott Johannesburg Balalaika Sandton, responded to this reviewResponded 15 July 2014

Dear ‘CathieWebb’.
Your feedback on ‘tripadvisor’ is much appreciated. Thank you for taking the time to do so. It is great to read that you found our beautiful property value for money and also found our service up to your standards.
Please accept our apologies that you found our temporary parking difficult to find. As you can imagine, we are all very pleased, once the Village Walk demolition has come to an end.
We look forward in welcoming you back.
Kind regards,
Jörg Zwinscher
General Manager & TEAM

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Reviewed 26 June 2014

I chose to at this hotel for location and my dad loves the breakfasts at this hotel. A have to mention that the staff and service was good but I have to name specificly that Mathew at the reception who was ever soo patient and not giving up on me. Nick the night manager. Viwe at the reception are credit to the the hotel.

  • Stayed: June 2014
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2  Thank Rena D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balalaika_Management, General Manager at Protea Hotel by Marriott Johannesburg Balalaika Sandton, responded to this reviewResponded 30 June 2014

Dear ‘Rena D’.
Thank you for your feedback on ‘tripadvisor’. We were delighted to read that you and your Dad enjoyed your stay and our scrumptious breakfast so much. Your praise about our STAFF, especially about Viwe, Nick and Matthew is much appreciated and means a lot to them. We look forward to welcoming you & Dad back again soon.
Kind regards,
Jörg Zwinscher
General Manager & TEAM

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Reviewed 17 June 2014

I just got back today from 4 nights at the Protea Balalaika in Sandton, Johannesburg.
I had decided on the trip to Johannesburg on a rather short notice and was delighted when my email inquiry was replied to almost at once. Christine went out of her way to accommodate my request and answer my questions - including arranging for a transfer from the Airport.
I arrived early and was very happy to get an early check in – as well as a late check out on the day of my departure.
The breakfast provided every morning was great and very enjoyable and a good selection of food. Edna is a gem . Room service was speedy and of good quality as well. Everything was clean and in good order. The hotel seems like a “grande dame” amongst all the glass, concrete and chrome polished hotes one usually finds in a location like that – she aged well and with style.
The staff at the hotel whether front desk, porters or the breakfast restaurant were very accommodating and make this hotel a no brainer in recommending. I will definitely stay here again whenever I return to Johannesburg. The location of the hotel in the heart of Sandton next the Johannesburg Stock Exchange, Mandela Square and Mall is great and the hotel is easily accessible from the Sandton Gautrain station.

  • Stayed: June 2014, travelled with friends
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Thank timm1203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balalaika_Management, General Manager at Protea Hotel by Marriott Johannesburg Balalaika Sandton, responded to this reviewResponded 20 June 2014

Dear ‘timm1203’.
How wonderful to read your feedback on ‘tripadvisor’. Thank you for taking the time to do so. It is great to read that you are one of the many GUESTS that find our location convenient for your travel purposes and that you also enjoyed our gardens, which are ideal to ‘switch off’ from a busy day. Apart from our excellent location, we are pleased to read that the service received was of the high standard, to which we strive. Thank you for your kind words about our friendly STAFF. Your praise about Edna & Christine in particular are much appreciated. Please know that they were very touched by it.
We look forward in welcoming you back again soon.
Kind regards,
Jὄrg Zwinscher
General Manager & TEAM

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Reviewed 16 June 2014

I have stayed at this hotel several times. On this occasion I had the privilege of being upgraded to a luxury suite. What an experience. The room was excellent with all the amenities one can wish for. The ambience and atmosphere of the hotel always impresses me and the customer service is excellent. The location of the hotel in the heart of Sandton next the Johannesburg Stock Exchange is great and the hotel is easily accessible from the Sandton Gautrain station. I can really recommend this hotel to anyone.

  • Stayed: May 2014, travelled on business
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Thank Manfred K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balalaika_Management, General Manager at Protea Hotel by Marriott Johannesburg Balalaika Sandton, responded to this reviewResponded 20 June 2014

Dear ‘ Manfred K’.
Thank you for taking the time to write your positive feedback on ‘tripadvisor’. Your kind words are much appreciated.
We look forward in welcoming you back ‘home’ again soon.
Kind regards,
Jörg Zwinscher
General Manager & TEAM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Johannesburg Balalaika Sandton

Address: 20 Maude Street | Sandown, Sandton 2196, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Sandton
#10 Business Hotel in Sandton
#14 Luxury Hotel in Sandton
Price Range: £54 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Johannesburg Balalaika Sandton 4*
Number of rooms: 330
Official Description (provided by the hotel):
The Protea Hotel by Marriott Johannesburg Balalaika Sandton on Maude Street, in Sandton, is located in Johannesburg's economic heartland. The hotel's charming colonial theme is accentuated with wooden elements and delicate floral accents. Each of the 330 classically-styled rooms make guests feel as though they never left home - with a king-size bed, LCD television, electronic safe and a full en-suite bathroom with a walk-in shower. Business executives are catered to with a desk, office chair and international plug points. Complimentary high-speed Wi-Fi is accessible throughout the hotel and the Wi-Fi station situated in the lobby provides convenience for guests requiring instant access to the internet. The English countryside atmosphere defines this four-star hotel as a little bit of country in the heart of Sandton. Birdsong makes guests forget that they are in a bustling metropolis. The Johannesburg Stock Exchange, Sandton Convention Centre and the city's most exclusive shopping mall are a short stroll away. A complimentary shuttle to and from the Gautrain station makes the Balalaika easily accessible. Whether it is for business or leisure, the central location and warm hospitality of the Protea Hotel Balalaika are unrivalled, making it your first and only choice when staying in Johannesburg. ... more   less 
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Also Known As:
Protea Hotel Johannesburg
Balalaika Hotel
Protea Hotel Balalaika
Sandton Hotel Balalaika
Protea Hotel By Marriott Johannesburg Balalaika Sandton Greater Johannesburg, South Africa

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