Name: Central hotel
Item: Protea Hotel Johannesburg Balalaika Sandton
Rating: 3
Author: Leventhistle

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All reviews bull run restaurant lords bar nelson mandela square reception area safe area south africa sandton mall johannesburg business gautrain concierge shuttle gym safari

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C5498ACmarkb

Cape Town

4935

Reviewed 8 October 2017 via mobile

Front desk staff always the issue

One of Johannesburg’s best known hotels from days gone by. Still has a great bar and a cozy feel to it. Getting tired now but renovations slowly ongoing. However, the front desk staff have always been an issue. Most seem like they simply don’t want to be there. Surly at best, simply apathetic at worst. Managers tend to hide away in the office and at busy times it can take ages to be seen. The large number of trainees indicates all isn’t well in that department. Shame, as first impressions last and other staff aren’t like that. Service terribly slow - it took numerous calls to get a shirt I had sent in returned and I am still waiting for a toothbrush I requested 2 days ago to be sent to my room..... all booked through the front desk.

Date of stay: October 2017

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear "Mark B"
Thank you very much for your candid review on ‘TripAdvisor’, of your recent stay at our hotel. Your feedback is extremely valuable to our team.
Your valued feedback highlighted a number of areas for improvement that I have since shared with our Front Office Team, who join me in offering their apologies for their team’s shortcomings.
Once again, thank you for providing feedback that will ultimately help improve SERVICE and procedures and effectiveness of the Front Desk TEAM .
I, along with all other hotel associates, are passionate about offering the best possible experience to all of our guests, so for your next stay kindly contact our GUEST Relations, Tessa Hovell to assist you with all your request.
In taking great care in our colonial hotel our aim is to offer a comfortable atmosphere with a touch of the past.
We look forward to welcoming you back again soon.

Kind regards,

Jörg Zwinscher
General Manager & TEAM

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Questovia

Wells, Maine

1131515

Reviewed 6 October 2017

Comfortable and Accomadating

Spent three nights here and was very pleased with the property. The room was very clean and while not super modern, it was tastefully decorated and provided all the amenities for a comfortable stay. I am pleased I added on the breakfast as it was very filling and offered a wide variety of foods. The courtesy shuttle is a real added bonus and came in very handy. I also appreciated the concierge service and willingness to help make our stay and visit of the area a positive experience. I wouldn't hesitate to use this hotel again and noticed that many airlines use it to accommodate their flight crews.

Date of stay: October 2017

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear "Questovia"
Thank you for your words of appreciation on TripAdvisor’, of your recent stay at our hotel. Your feedback is extremely valuable to our team.
One of our key priorities is to provide the highest level of friendly and courteous service.
So good to hear that you had time to enjoy our scrumptious breakfast and that you made use of our courtesy shuttle bus to the mall and back and that you find our rooms comfortable and clean and tastefully decorated.
In taking great care in our colonial hotel our aim is to offer a comfortable atmosphere with a touch of the past mixed with the modern feel.
We look forward to welcoming you back again soon.

Kind regards,

Jörg Zwinscher
General Manager & TEAM

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PMaroundtheworld

Amsterdam, The Netherlands

6117

Reviewed 3 October 2017 via mobile

Out-dated but okay.

This Protea hotel is slightly older and the décor is absolutely outdated. Staff, however, is friendly and in general willing and service-orientated.
Rooms vary greatly and can be quite far away from the entrance.
The hotel has 2 courtyards with small swimming pools and sun loungers. Beautifully kept garden is a major asset.
The bar allows smoking inside, which we found disappointing.
Breakfast buffet is okay, a bit standard, but then again: you can sit outside on the patio and sip coffees, so no reason for complaints!
The in-house restaurant the Bull Ring serves good meat and wine.

Date of stay: October 2017

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear "P M"
Thank you for your words of appreciation on TripAdvisor’, of your recent stay at our hotel. Your feedback is extremely valuable to our team.
One of our key priorities is to provide the highest level of friendly and courteous service.
In taking great care in our colonial hotel our aim is to offer a comfortable atmosphere with a touch of the past mixed with the modern feel.
How wonderful that you enjoyed our beautiful gardens, whilst sitting on the patio and sipping on coffees and that you had dinner in the well-known “The Bull Run” restaurant where you are sure to enjoy a good piece of steak and excellent wines.
Once again thank you for the feedback and we look forward to welcoming you back again soon.
Kind regards,
Jὄrg Zwinscher
General Manager & TEAM

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ulrich s

Cape Town Central, South Africa

15595

Reviewed 2 October 2017

Something amiss

This Hotel has a good ambiance and history and of course a good location.However the room service and cleaning staff is way below par . They wake the guests up at 8am in the morning asking to clean rooms !! on arrival we could not get into our room until 4pm!!! on returning to the room in the afternoons the beds are not made.....two days it took to get the toilet fixed.
As a Marriott platinum member I consulted the hotel way before I booked to see if breakfast is included.The answer was a positive yes ....on arrival the following day at the breakfast room we were turned away!!! The manager did not try to rectify the situation only a snotty NO...
At the cost of the hotel room its not value for money . THERE MUST BE 30 HOTELS IN THE VICINITY THAT WILL GIVE TRAVELLERS A BETTER DEAL
The beds are the worst I have experienced in quite a while .. Will not be coming back ...there are better places in JHb and within the Protea group.

Date of stay: September 2017

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear “Ulrich E.S”
Thank you for taking the time to share your recent experience on “TripAdvisor”. Your feedback is extremely valuable to our TEAM.
On behalf of the Protea Hotel by Marriott Johannesburg Balalaika Sandton TEAM, I would like to apologize most sincerely for the disappointment & inconvenience you experienced with your check in. Please be assured that measures have been taken to ensure this does not re-occur and remedial action will be taken
As a VALUED GUEST, I was disappointed to hear about your experience with regards with to your room not being made on time and with communication from the front desk TEAM with regards to Marriott Rewards benefits. With aspiration to always exceed GUEST expectations, we have unfortunately fallen short of this goal during your recent stay. Your valued feedback highlighted a number of areas for improvement that I have since shared our TEAM and Management, who join me in offering their apologies for their team’s shortcomings.
Once again, thank you for providing feedback that will ultimately help improve service and effectiveness.
If you need any assistance at the HOTEL for any future reservations, kindly contact our Guest Relations Officer & Marriott Rewards Champion, Tessa Hovell on tessa@balalaika.co.za.
We hope you choose to stay with us again whenever your travels bring you back to Johannesburg so that we can provide you with an experience that not only meet, but exceed your expectations.
Kind regards,
Jὄrg Zwinscher
General Manager & TEAM

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aussie1928

Batemans Bay, Australia

11070

Reviewed 2 October 2017

Central, safe and very comfortable

Older, historic Hotel in good suburb. Overall building layout a little unconventional, but compensated by lovely, extensive central gardens which provide a pleasant setting. Rooms comfortable, clean and with all modern facilities. WIFI a little irregular & slow at times. Easily accessible to JHB International airport, nearby shops, ATM etc. Great restaurant (Bull Run) and breakfast facilities, also the quality & quantity available.
Overall dealings with staff v/good+, reception organising an impromptu private tour at short notice to Johannesburg central, museum & Soweto - excellent. Will revisit at opportunity.

Date of stay: September 2017

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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