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“Can't go wrong”

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InterContinental Johannesburg Sandton Towers
Ranked #5 of 47 Hotels in Sandton
Certificate of Excellence
Swaziland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Can't go wrong”
5 of 5 bubbles Reviewed 25 April 2014

I have visited this hotel a couple of times now and I must say you cant go wrong. The staff are eager and ready to make you stay pleasant and hassle free right from the time you pull up to the front of the hotel.

Room Tip: For the business and pleasure traveller its definitely value for money.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Emmanuel203552
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review, 5 May 2014
I am delighted to hear that, once again, your stay with us was both pleasant and comfortable!
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586 reviews from our community

Traveller rating
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    6
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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  • Any
English first
Portland, Oregon
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 22 April 2014

Incredibly gracious and attentive (but not over the top) staff. Beautiful, spacious rooms with everything you could want, including Nespresso coffee machine, iron/ironing board, bathrobes and slippers. Wonderful breakfast buffet and good internet. Great location, too!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SandyCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review, 23 April 2014
I am delighted that you enjoyed your stay with us and I can't wait to welcome you back again in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 18 April 2014

Stayed for about a week for business. Nice location and courteous staff. Good service. Rooms are spacious and well lit. Staff is warm and friendly. You can find lots of restaurants and shops of all sorts nearby in Sandton city, Legacy mall and Nelson amndela square. There is even a prayer area for Muslim community in adjacent Sandton city and lots of Halal eating options ( a personal preference for me). Gym is really nice and well equipped. Overall nice experience and value for money.

Room Tip: Higher floors are quiet and provide a nice view of the Joburg city
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kamran73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review, 23 April 2014
Thank you for your positive feedback and that you enjoyed your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
1 review
4 of 5 bubbles Reviewed 12 April 2014 via mobile

Good business hotel in a great location. Connected to the Sandton City Mall. Spacious rooms and good service. Have now stayed here a few times and the experience has been fairly consistent. Recommended for business travellers. The gym is excellent.

Stayed April 2014, travelled on business
Helpful?
Thank Asif C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review, 23 April 2014
Thank you for the feedback on your recent stay with us and I trust that I will have the pleasure of personally welcoming you back on your next visit to the hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 10 April 2014

This must have been a very expensive hotel when first built - masses of marble, walnut, brass and glass everywhere, fish ponds, water features etc. - styles have moved on a bit and the rooms seem a little on the tired side compared to more recently styled properties but there is still a solid enough 5 star feel to this property. Well connected to Sandton Mall and Conference centre and Nelson Mandela Square with plenty of shopping and eating options. Rooms are large enough - the bathrooms are especially generous. Beds are good quality and very comfortable. TV options are good. Wifi in my room was a little lacking in both speed and stability. Club floor breakfast is good and the waiters on level 27 had my order pretty much memorised by the second day of my stay - well done guys. Large bottles of water replenished daily which I like a lot. Service was attentive throughout my ten day stay although I did have two missed wake-up calls. Concierge support excellent all around. I received two personal calls during my stay asking me if I was happy with everything which was a nice touch. Overall I am in two minds - it's about right on average for a five star property but this is not to diminish the experience - things were much as one should expect of a 5 star hotel.

Room Tip: Club floor rooms are not much different to non-Club rooms but come with full breakfast and very atte...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank donethatalready
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review, 23 April 2014
Thank you for taking the time to supply feedback on your recent stay with us, both positive and negative. However, I do trust that I will have the pleasure of welcoming you back again in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 5 April 2014

When we stayed at Intercontinental Sandton Towers in March we really liked the hotel. But on our April visit we were given a room with a soaking wet and mouldy carpet (in cupboard by safe) which smelt absolutely revolting and would have constituted a health hazard in most countries. We reported it to reception on arrival at 3.30pm and then had to go out for meetings until 10.30pm. On our return the carpet had been vacuumed! My wife suffers from Asthma and this was worsened by the damp spores from the mould in the carpet. On check out I again reported this to reception and they said that the room would be taken out of use. The problem was clearly not new, so why were we put in this room? Also beware there is a bulding site opposite the hotel and windows are not double glazed or sealed so building noise can be heard in the room

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeterGD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at InterContinental Johannesburg Sandton Towers, responded to this review, 23 April 2014
Dear PeterGD,

Thank you for staying with us and for bringing this to our attention. We are very sorry to hear about your experience on your recent stay. We would like to address your experience further, and have sent you an email with additional details.

Thank you again for your comments and for staying with us.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beverly Hills, California
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 26 March 2014 via mobile

I had a very pleasant experience at this hotel. It is beautifully situated near the mall and all sorts of conveniences and delicious restaurants. Our room was situated so I could see lots of Joburg and the magnificent African Sky. The staff was excellent, although I might recommend sending female room service staff into the rooms with female clients.

The rooms were immaculate and the turndown service is always a nice touch. .. who can resist little chocolate squares?

I hope to stay here again should we return to Joburg... they took good care of us. I will miss the coffee most.

Stayed March 2014, travelled on business
Helpful?
Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review, 1 April 2014
I look forward to welcoming you back on your return for another great cappuccino!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Johannesburg Sandton Towers

Property: InterContinental Johannesburg Sandton Towers
Address: Corner Maude & Fifth Streets, Sandton 2146, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Sandton
#3 Spa Hotel in Sandton
#5 Luxury Hotel in Sandton
#6 Romantic Hotel in Sandton
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Johannesburg Sandton Towers 5*
Number of rooms: 231
Official Description (provided by the hotel):
Centrally located in the safe hub of Sandton, Johannesburg with direct access to: shopping malls, Sandton Convention Centre, Food, Wine and excursions. Perfect for business of leisure. ... more   less 
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Also Known As:
Intercontinental Johannesburg Sandton Towers Hotel Sandton
Intercontinental Johannesburg Sandton Hotel
Intercontinental Sandton
InterContinental Johannesburg Sandton Towers Greater Johannesburg, South Africa

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