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“Conference hotel”
Review of The Maslow

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The Maslow
Ranked #9 of 46 Hotels in Sandton
Certificate of Excellence
Reviewed 3 December 2013

Stayed overnight in this hotel. Not very impressed with standard of service although there was nothing wrong with our bedroom - a very modern room with open plan bathroom. We had a mediocre meal in the restaurant. Our friends had to send theirs back as the chicken was raw in the middle. By the time they got their meal we were well finished. We signed for the meal on our room tag only to be called later(when we ready for bed) demanding we came down to pay which we refused to do saying we would pay first thing next morning ( we were part of a group so they new our tour details) This they rfused and sent someone up to the room to collect the money. Which meant one of us had to get out of bed and dressed. Certainly wont be staying there again and would not recommend it to friends.

Room Tip: Corner rooms are very noisy as they are close to a busy main road
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  • Stayed: November 2013, travelled with friends
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Thank teddy673
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita M, Customer Relations Executive at The Maslow, responded to this reviewResponded 9 December 2013

Dear Valued Guest

Thank you for your feedback. The Maslow team strives to be the best at guest satisfaction and we failed this with you. Management will review your concerns to make sure that this does not occur in the future. We hope that you will give us an opportunity to reaffirm your trust in our hotel.

Kind regards

Anita munetsi
Customer Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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619 - 625 of 859 reviews

Reviewed 3 December 2013

It is always a pleasure when in Johannesburg to stay at this lovely hotel, the hotel staff is so friendly that you feel at ease, it's been a while since my last visit but the holt is still squeaky clean and everything works. I just love the flat HD Televisions make staying indoors such a pleasure that I spent two days straight without leaving the Hotel well the symposium was one reason but the Maslow has it all.

  • Stayed: December 2013, travelled on business
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Thank Kafula M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita M, Customer Relations Executive at The Maslow, responded to this reviewResponded 9 December 2013

Dear Valued Guest
Thank you for the wonderful post on TripAdvisor. We are delighted to hear that we exceeded your expectations. On your next visit, please do let me know as we would love to make you feel even more at home with us. We look forward to welcoming you back to your home away from home.

Kind regards
Anita Munetsi
Customer Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

Just stayed at this property for 3 night . Service was great from check in to check out.
Good room service menu, great breakfast and the spa treatment was also nice.
Only surprise point was that the rooms were made very late, twice my room was still not done at 3 pm . It was the only downside.
Will go back for sure

  • Stayed: November 2013, travelled on business
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Thank EmilieinBarcelona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita M, Customer Relations Executive at The Maslow, responded to this reviewResponded 9 December 2013

Dear Valued Guest

Thank you very much for your review, it gives us great pleasure to hear that you had a pleasant stay with us. We do apologise about your room being made late, I have spoken to the Executive Housekeeper and she has since taken corrective measures to make sure that rooms are made on time. We look forward to welcoming you back to the Maslow soon.

Kind regards
Anita Munetsi
Customer Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2013

The Maslow Hotel must be one of the "Best " hotels in South Africa .

**** What started out as a weekend away - has resulted in a 2 month stay . The reason - exceptional service from the concierges *( Paula ) .... front desk ( * Lesego Front Desk Manager ) Exceptional service received from all @ the bistro namely :- ,Zandile , and many others .

The Management at The Maslow - are one of a kind - never have we experienced such service - friendly , well spoken , experience and always willing to go the extra mile for their guest , staff like Alaine , Robin and the GM Mr Johann Scheepers , that make this establishment a " World Class " hotel .

I would highly recommend this hotel . It is an experience of a life time .... from back of house , housekeeping , hospitality staff , front of house and last but no least the Management .

They deserve all the accolades .....words cannot describe the experience we have had and continue to have ..... ( we are still here )

Michael & Rudi

Room Tip: All rooms are good !
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  • Stayed: October 2013, travelled as a couple
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Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita M, Customer Relations Executive at The Maslow, responded to this reviewResponded 3 December 2013

Dear Valued Guests

Thank you so much for your wonderful review! It gives us great pleasure to know that the Maslow team is making your stay a memorable one. I have shared your comments with the staff that you have recognized and the rest of the staff as well. Comments like yours are an inspiration to our team to continue with the pursuit of excellence in our service. Your loyalty is greatly valued, enjoy your stay with us.

Kind regards
Anita Munetsi
Customer Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2013

I took part in a conference being hosted at the Maslow. Apart from the conference rooms themselves being too small for the number of people (not the hotel's fault) I was very impressed by my stay. The Bar / Pool area is very nice and an under advertised feature on the website. Internet connection was good throughout the hotel and they have a nice lounge for early arrivals such as myself. Happily stay here again

  • Stayed: November 2013, travelled on business
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Thank Malcolm P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita M, Customer Relations Executive at The Maslow, responded to this reviewResponded 18 November 2013

Dear Valued Guest

Thank you for the Excellent review of your recent stay with us. We strive to provide the utmost in customer service and we are pleased to hear that we did just that. We will look forward to our next opportunity to serve you should your travels bring you back this way.

Kind regards
Anita Munetsi
Customer Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2013

Maslow is up to the task, delivering a great experience.
Professional staff, good rooms, a very fair breakfast.

Restaurant has room to improvement, but ther service pack from entire staff is there.

Recommended.

  • Stayed: November 2013, travelled on business
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Thank João C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita M, Customer Relations Executive at The Maslow, responded to this reviewResponded 18 November 2013

Dear Valued Guest

Thank you for your feedback on TripAdvisor. We are pleased to hear that you had a great stay with us, I have since shared your feedback with the staff and they appreciate it. I have also passed on your feedback regarding the restaurant service to the Food and Beverage Manager and he has assured me that he has noted your feedback and is working on improving the service. We look forward to welcoming you back to the Maslow hotel.

Kind regards
Anita Munetsi
Customer Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2013

The service was good. Unfortunately the room windows are not double glassed and therefore they do not offer sound insulation. As it happened, with lots of people around the pool and the bars till late, it was a little more noisy,than easily accepted, in the room.

  • Stayed: September 2013, travelled on business
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Thank George T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita M, Customer Relations Executive at The Maslow, responded to this reviewResponded 18 November 2013

Dear Valued Guest

We are delighted to hear that you enjoyed your stay with us. We would like to apologise for the inconvenience caused to you by the noise from the bar. Your feedback has been passed on to the Maslow Management team who will be addressing this. The team looks forward to your next visit which we hope will be soon.

Kind regards
Anita Munetsi
Customer Relations Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Maslow

Address: Corner Grayston Drive & Rivonia Road, Sandton 2031, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Sandton
Price Range: £101 - £197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Maslow 4*
Number of rooms: 281
Official Description (provided by the hotel):
The Maslow is the ultimate new business hotel in Sandton providing an environment where individuals can reach their full potential by having the facilities, technology and intelligence in place to facilitate business. Situated in the heart of Sandton's business district, home to top investment banks, financial institutions, the Gautrain station and the Johannesburg Stock Exchange, The Maslow offers some of the best corporate facilities in Sandton, including complimentary high speed internet access throughout the hotel, 13 meeting rooms, conference centre with multi-divisible ballroom and auditorium, techno gym and an Africology Spa. The Maslow hotel offers a complimentary scheduled return transfer service every 30 minutes to the Gautrain Station and Sandton City. Guests may also make use of the Maslow's private chauffeur service. ... more   less 
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Also Known As:
The Maslow Sandton, Greater Johannesburg, South Africa

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