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“Nice hotel, so-so service”
Review of The Maslow

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The Maslow
Ranked #6 of 48 Hotels in Sandton
Certificate of Excellence
United States
Level Contributor
55 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Nice hotel, so-so service”
Reviewed 6 June 2014

The Maslow is very nice in almost all regards. The front desk service seemed surprisingly inefficient, but they got the job done eventually. My first room was on the second floor overlooking the patio where a loud band was playing. It was only 4pm, but I'd been flying all day and wanted some sleep. They moved me to a different room without much fuss, but I got back to my room that evening to find it was flooding water through the ceiling. Moving to a third room was a hassle, but the hotel staff did what they could to lessen the pain. Overall, I'd go back.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bobcharli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita M, Customer Relations Executive at The Maslow, responded to this review, 12 June 2014
Dear Valued Guest

Thank you for posting about your recent stay. It is our goal to provide each and every guest with a memorable stay, and we are sincerely sorry that your recent visit did not go so well. We appreciate you sharing your feedback as we welcome constructive comments as an opportunity to improve our facility and services. The Maslow team looks forward to serving you again when your travels bring you back our way.

Kind regards
Anita Munetsi
Customer Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (157)
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English first
Dallas, Texas
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 31 May 2014 via mobile

Stayed in the Maslow for 3 nights on a business trip.

Good: location quite close to the airport. Nelson Mandela square is a 10 min pleasant walk. The hotel campus with the gardens and the terrace are quite relaxing. Modern interiors. Excellent Wifi. Comfortable beds. Pleasant and quick acting staff. Efficient no frills checkin

Improvement areas: the housekeeping could be improved. After first day, no TV remote, and single towel only. After second day, the toiletries were not replenished. Had to call up for all these every day. Maybe a checklist while cleaning would help? Last night found the ceiling in the bathroom had developed a leak - by that time didn't care enough to call and get it fixed as it wasn't really a bother.
A complimentary tag on the free stuff in the room would also help and reduce the number of calls to the front desk.

The breakfast gets boring after a couple of days as there is no variation. Though the Cappuccino is really good.

Dinner room delivery service is efficient and food tastes good.

The hotel is good value for money and has the potential to become excellent if they can work out the minor chinks

Stayed May 2014, travelled on business
Helpful?
Thank R0am_it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita M, Customer Relations Executive at The Maslow, responded to this review, 4 June 2014
Dear Valued Guest
Thank you so much for taking the time to write about your experience. We are pleased to learn that you found our gardens and terrace quite relaxing and the hotel interior modern and that you enjoyed the comfortable bed and excellent Wi-Fi. The team appreciates your recommendations, we will use them to improve on the service we offer you as one of our valued guests. We hope to welcome you back in the near future.

Kind regards
Anita Munetsi
Customer Relations Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 May 2014

Loved the design of the hotel!! The rooms were so large and cosy! Only problem was the slow food service. Apart from that- Great stay and the hotel was literally 2 minutes from the shopping mall so really, zero complaints there!!!

  • Stayed December 2013, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Kezia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita M, Customer Relations Executive at The Maslow, responded to this review, 30 May 2014
Dear Valued Guest

We are pleased to hear you enjoyed your stay with us and thank you for your comments on the hotel's design, rooms and location. The Maslow team will also review your comments on the slow service and we hope that you will allow us the occasion to restore your confidence in our hotel. We trust that you will find an improvement upon your next stay.

Kind regards
Anita Munetsi
Customer Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somerset West, Western Cape, South Africa
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 May 2014

my wife and I stopped in at the Maslow en route to Sun City , well were we blown away by this great hotel, in all aspects they are superb I would hate to single out one specific department.
great breakfast great service excellent room & service .
close to all the shopping and gautrain , they also offer shuttle service

  • Stayed October 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Stephen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita M, Customer Relations Executive at The Maslow, responded to this review, 4 June 2014
Dear Valued Guest
We are thrilled to hear that we made your stay memorable. Being part of Sun International’s SunLux collection, the Maslow is naturally the first stop before moving on to some of our other beautiful properties. Thank you for mentioning the great breakfast and room service. Your comments inspire us to continue pursuing excellent service. We cannot wait to welcome you back to the Maslow.

Kind regards
Anita Munetsi
Customer Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lusaka, Zambia
Level Contributor
90 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 28 May 2014

I stayed at the Maslow for a business trip in May 2014. The check-in was efficient and quick. Breakfast the next morning, the problems started. The waiters in the Lacuna restaurant do not make eye contact, and ordering tea takes at least 20 min. I ordered eggs and then went to my table, only to find that the eggs were not prepared as yet. I again ordered the eggs and had to wait another 20 min for them to be ready. This continued for the rest of my stay, it seemed like a battle to get anyone to attend to a request, so I only ate from the buffet and did not order any other food/ beverages. I also came back to the hotel late (9 o'clock) one evening and decided to go to the restaurant for a late dinner. I ordered from the waiter and waited 38 minutes and did not get my drink order or any food, by this time I decided to leave without eating. The strange thing is that I also made use of room service, which worked much better, as they were helpful and the food did take a little long, but all was fine when it arrived. On the good side, the rooms are recently renovated and very comfortable. The service at the bar area was fine even though the hotel is very busy. One thing to note is that you cannot sit on the patio, the birds in the trees are chirping so loud, you cannot actually hear your companion above the noise. The hotel gets extremely busy from Wednesday to Sunday with conferences.

Room Tip: I had a room overlooking the rooftop of the breakfast area, so got the cooking "fumes" I w...
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ElleVee288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita M, Customer Relations Executive at The Maslow, responded to this review, 30 May 2014
Dear Valued Guest
Thank you for your feedback. It is our goal to provide each and every guest with a memorable stay, and we are sincerely sorry that your recent visit was not up to standard. We will review your comments with the Food and Beverage Manager. However, we are pleased to hear that your check in was quick and efficient, your room was comfortable and that you enjoyed the bar area. We do hope that you will give us an opportunity to welcome you back to the Maslow.

Kind regards
Anita Munetsi
Customer Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Secunda
2 reviews
Reviewed 26 May 2014

Visiting the Maslow was truly a world class experience. I have never in my life encountered such friendly and proffesional staff - from parking my car, up to Dingaan, the manager. This Hotel is definately number 1 in my book! Thanks!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M_M_Price
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita M, Customer Relations Executive at The Maslow, responded to this review, 30 May 2014
Dear Valued Guest
Thank you for visiting the Maslow hotel, we are thrilled to hear that we exceeded your expectations. I will be certain to share your comments with Dingaan and the rest of the staff. We look forward to welcoming you back to your number one hotel.

Kind regards
Anita Munetsi
Customer Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
88 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 17 May 2014

We just stayed 1 night in The Maslow near Johannesburg due to connection flights. I would certainly go back overthere and enjoy more nights at The Maslow. It is good located at about 20 minutes driving via the motorway in a business area close to the airport. It was only for 1 night, but we were happily surprised by the quality and service by the hotel. The hotel is located in quite private grounds. The reception and welcome is correct and friendly.
The rooms are full equipped with tea facilities and Nespresso. Bathroom and sleeping room are modern, but comfortable to stay at and very clean. WiFi for free.
We didn't had the time to go for the Spa, but we did went to the restaurant for dinner. The restaurant with an open kitchen is very nice, the menu card ok and the food very good. The restaurant includes as well a terrace. Service outstanding. Balance cost/value is OK.
Also the breakfast is complete.
A recommendation !

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dirk P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita M, Customer Relations Executive at The Maslow, responded to this review, 30 May 2014
Dear Valued Guest
Thank you so much for your wonderful review of our hotel, and for particularly mentioning the hotel’s good location, the quiet private grounds and the free Wi-Fi. The Maslow team is happy to hear that you found your room comfortable to stay in and that you enjoyed the tea and coffee facilities. We are also pleased to hear that you liked the restaurant and you enjoyed all your meals there. We hope you will be able to stay a bit longer next time.

Kind regards
Anita Munetsi
Customer Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Maslow

Property: The Maslow
Address: Corner Grayston Drive & Rivonia Road, Sandton 2031, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Sandton
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Maslow 4*
Number of rooms: 281
Official Description (provided by the hotel):
The Maslow is the ultimate new business hotel in Sandton providing an environment where individuals can reach their full potential by having the facilities, technology and intelligence in place to facilitate business. Situated in the heart of Sandton's business district, home to top investment banks, financial institutions, the Gautrain station and the Johannesburg Stock Exchange, The Maslow offers some of the best corporate facilities in Sandton, including complimentary high speed internet access throughout the hotel, 13 meeting rooms, conference centre with multi-divisible ballroom and auditorium, techno gym and an Africology Spa. The Maslow hotel offers a complimentary scheduled return transfer service every 30 minutes to the Gautrain Station and Sandton City. Guests may also make use of the Maslow's private chauffeur service. ... more   less 
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Also Known As:
The Maslow Sandton, Greater Johannesburg, South Africa

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