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Reviewed 19 April 2017

Firstly, I had a nightmare with this hotel on pick up from the Gautrain station. Despite calling them several times, their pick up was still delayed for over 30 minutes. Rooms are ok, nothing special, would do with an upgrade in my opinion. The breakfast is ok as well- would be better if they had more choice. Restaurant staff during breakfast aren't that friendly. They have a good garden that one can sit at and relax. Wifi is good. Its a bit of a distance from the Sandton shopping mall, but they have a free shuttle, but one has to organize for pick up and dropping as they don't have regular shuttle times as other hotels in Sandton area. For leisure, not sure I would stay here. For a conference, it would be ok.

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank ckathambs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkWernich, Guest Relations Manager at Faircity Quatermain Hotel, responded to this reviewResponded 25 April 2017

Dear Carol K,

Thank you for taking the time to tell us about your experience at the Faircity Quatermain Hotel.

Please accept our sincere apologies for the discrepancies in the level of service received during your stay with us, we have taken note of your comments regarding the shuttle service, restaurant staff during breakfast and the breakfast, these comments have been forwarded to the relevant departments for correction. We have also noted your comments regarding our rooms and we will use these for future improvements.

At Faircity Hotels, we strive to provide a superior service experience all our guests; therefore your feedback is very important to us.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Yours in hospitality
Faircity Management & Staff

Nonku Sithole

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2017 via mobile

On my business trips in Johannesburg, I try to stay on this hotel. It is a classic boutique hotel with fantastic staff who welcomes you with such grace and warmth. It is centrally located. The rooms are spacious and neat. I will highly recommend, it feels like home.

Date of stay: April 2017
Trip type: Travelled on business
Thank bulelwa2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkWernich, Guest Relations Manager at Faircity Quatermain Hotel, responded to this reviewResponded 25 April 2017

Dear Valued Guest,

Firstly thank you for reviewing your recent experience and awarding us a fantastic five stars! It fills me with tremendous pride reading such positive reviews like yours, I am delighted that you thoroughly enjoyed your stay, and found our location and service excellent. We certainly look forward to welcoming you back in the near future.

Yours in hospitality
Faircity Management & Staff

Nonku Sithole

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2017

A city hotel can be predictable and boring. The Faircity Quatermain is neither. The layout is unique with a fresh open plan appeal. The courtyard gardens are beautiful, with benches and deck chairs that invite you to enjoy the tranquility. Our room was all we expected - from cleanliness and space to the bedding and even the chosen TV channels. It was an enjoyable stay!

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Eastrander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkWernich, Guest Relations Manager at Faircity Quatermain Hotel, responded to this reviewResponded 4 April 2017

Dear Esatrander,

Thank you for your recent review of the Faircity Quatermain Hotel on TripAdvisor, your feedback and comments are highly appreciated.

We appreciate the positive feedback in regards to the unique layout of our hotel as well as the tranquil and inviting gardens. We are also happy to hear that you found our rooms to be clean and spacious and that our TV selection met your standards. We look forward to welcoming you back to our hotel in the near future for another enjoyable stay.


Yours in hospitality
Faircity Management & Staff

Nonku Sithole
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2017

The rooms are nice and clean, and the staff friendly.
The location is a bit distant of central areas, so you'd need a car/uber to go to the Sandton mall, for example (the hotel also has a free transfer there).
The service is really friendly and attentive, but they somehow forgot every day to put shampoo in my bathroom, so I had to make a call get it! There was also a coffee machine in the executive room, but had to call in to get the coffee buds. On the booking.com site it said that the hotel has a transfer to/from airport, but didn't specify that the free transfer is only from the Sandton station and that for the transfer to/from the airport you have to pay extra.

Date of stay: March 2017
Trip type: Travelled on business
Thank triinugroon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkWernich, Guest Relations Manager at Faircity Quatermain Hotel, responded to this reviewResponded 4 April 2017

Dear Valued Guest,

Thank you for taking the time to write a review on TripAdvisor. We truly appreciate your feedback regarding your stay with us at Faircity Quatermain! We are very pleased to hear that you received good service from all our staff members. We are also happy to know that the rooms were nice and clean.

Our hotel shuttle is complimentary when booked for within a 5 km radius from the hotel, airport transfers are charged for and need to be booked with the hotel. I apologize that this information was not communicated to you very well, we will look into this on our website as well. We also like to apologize for not replenishing the amenities in your room daily as we should, I have shared the feedback with the housekeeping manager who will ensure that going forward this is improved.

We look forward to welcoming you back to our hotel in the near future.

Yours in hospitality
Faircity Management & Staff

Nonku Sithole
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2017 via mobile

My stay here was very pleasant, the theme is set to be like an old English building, there is a library, lots of lounge areas, nice pool, free wifi etc. The food is very nice and the staff are very friendly. Nice safe indoor parking with 24 hour security. Well situated near Sandton Mall

Date of stay: March 2017
Trip type: Travelled as a couple
Thank HiltonGanesen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkWernich, General Manager at Faircity Quatermain Hotel, responded to this reviewResponded 27 March 2017

Dear Valued Guest,

Thank you for your recent review of the Faircity Quatermain Hotel, your feedback and comments are highly appreciated. It is pleasing to note that you had a pleasant stay at our ideally located hotel with 4 hour security.

We are also pleased to read that the food was very nice and that you enjoyed great service from our friendly staff. Your wonderful comments about our gym, pool area and wifi are also welcomed.

We look forward to welcoming you back when you next visit Sandton again.

Yours in hospitality
Faircity Management & Staff

Mark Wernich
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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