Considering the cost of the stay, I'm greatly disappointed in the offering of the Riverside Sun Lifestyle Resort as it comes nowhere near that that we are used to being offered by Sun International. The hotel offers nothing exceptional and is very mediocre in most ways. Service is unfriendly, uncaring and very slow. The bar was understaffed throughout our stay and it took ages for staff to clean up in the bar lounge area, with previous visitor's mess cluttering the few available tables. Breakfast was above average and offered a nice range, but the evening buffet was expensive and not exceptional - I would recommend that visitors drive into town to find a more classy establishment and probably spend less.
The bedrooms are clean, but dated. The TV must be from the previous century and the Aircon sounded like a jet airplane on take-off! I was grateful for the shower faucet in the bath, but found it somewhat cramped and small. The quality of the linen was good and the bed offered a very good sleep, even though I have a bad back and mostly suffer when sleeping on a different bed.
The grounds are well maintained. This is definitely a family hotel (would not recommend it for honeymooners or couples for a romantic outing), as the pool area is noisy and constantly had kids running around the pool. Would have liked to see resort staff accommodating and keeping the kids busy, so that mom and dad can relax - I believe the facility is there, but saw zero effort in this regard from hotel staff.
The only great highlight of the visit (and the only reason why I will consider returning) is the waterfront. We were fortunate in having our own boat and throughly enjoyed the experience on the water. We were assisted in the launch of the boat - the boating area is very professional (remember to bring your skippers licence, buoyancy certficate etc, as this is requested).
Summary: The stay in itself is not worth it, but the outdoor experience is. Staff need a shake-up and the hotel a serious revamp to make it more appealing and modern.
- Official Description (provided by the hotel):
- Ideal for both business and leisure travellers to Johannesburg the Riverside Sun is located on the banks of the majestic Vaal River. Only 40 minutes from Johannesburg this hotel offers spectacular views, a range of sporting and leisure activities as well as several fully equipped conference facilities. ... more less
- Also Known As:
- Riverside Lifestyle Hotel Vanderbijlpark