My family and I recently stayed at this hotel and were horrified to be awakened by the rumble and noise of a train running directly behind the hotel at least once per hour. We all did not sleep and the room was relatively expensive. I intentionally chose this hotel since the Best Western name was considered a step up in quality and service.
I promptly spoke to the manager the next day and nothing could be done since I booked the room through a 3rd party and it was prepaid. The third party was Kayak/Travelocity and when I spoke to them they claimed that I should have called them in the middle of the night to notify them and as a result nothing could be done. They indicated that we would have been moved to another room in the hotel which I told them would not have made a difference since the track ran directly parallel to the backside of the hotel so all rooms would have experienced the same problem.
There was no acknowledgement of any problem or attempt to resolve by Best Western and Kayak/Travelocity.
The hotel should have declared this problem up front during the reservation process. I have never had a train issue like this before at a hotel.
Please stay away from this hotel at all costs.
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- Also Known As:
- Best Western Kings Hotel Kingman
- Best Western Kings Inn And Suites
- Best Western Kingman
- Kingman Best Western