I enquired over the weekend for a place at the guesthouse. The Manager who answered the phone was VERY impatient, but confirmed that there was space on the weekend we were looking to book. I requested at the time that she send me a booking confirmation, where she replied that this is not possible as I firstly had to send a request online. I did this and received no response. Did it a second time, and no response. I followed up this morning (Monday after enquiry) and the ONLY room left (as described by her) was TAKEN!!!!!! When confronting the Manager... her words were merely: It's been booked out and there is nothing more that I can do.
Is this customer service? Is it fine to merely overpromise and then NOT deliver? I think not.
This is terrible, but based on this I am happy that we did not get space at this guesthouse. If this is the treatment you get before-hand? Imagine when you actually stay there???
PATHETIC, to say the least!!!!
- Official Description (provided by the hotel):
- 305 Guest House is an AA & TGSA accredited 4 Star luxury accommodation with unspoilt 180 degree sea views, facing natural forests and the Indian Ocean. Situated in the heart of South Durban, you can while your time away by relaxing on our deck looking out onto the sea & watching dolphins and whales! All our rooms are individually designed with unique colours and natural stone floors. Numerous choices of beverages for you to choose from. Your stay at 305 Guest House includes a variety of fruit, muffins, snacks and freshly made fruit salad & yoghurt at our Buffet Table for your breakfast. Choose either a scrumptious continental breakfast or a variety of other dishes such as an omelette with flourishings of cheese! Our dinners are cooked daily in our kitchen using quality AND quantity as a perk to your stay! PLEASE NOTE: Dinners are ordered at reception and either delivered to your room or served in our dining area. Our prices beat our competitors. We offer a quality service with a friendly atmosphere from all our staff! A Massage and Nail Spa on the premises allows you to be spoilt on your door step by our professional technicians. Gym to work out in whilst facing the Indian Ocean watching ships pass by and whales frolicking in the sea! WE do have an on site coffee shop that is open 7 days a week from 7am to 3pm. WE also do offer 2 x golf driving range nets for our keen golfers. 305 Guest House is one of the most talked about hotels in the area and a short walk to The Galleria Shopping Mall allows you to shop till you drop and see South African Culture. The Tala Game Reserve and the Lion Park is only a drive away. ... more less
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