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“Excellent location for the beach”
4 of 5 bubbles Review of Belaire Suites

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Belaire Suites
Ranked #8 of 42 Hotels in Durban
Riverside, California
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Excellent location for the beach”
4 of 5 bubbles Reviewed 21 August 2014

Stayed at the Belaire Suites for three nights on business. Reservations made ahead of time were quick and easy and similarly check-in when I arrived was attended to quickly. My room was on the 7th floor with of view of the beach across the boardwalk and beachside tree vegetation. Unfortunately it was cool with some rain (after just having been hot) and therefore was not able to enjoy the beach as I normally would have. My room was good, with a microwave and refrigerator. Basic but useful although there are no dishes/utensils for eating. Not outstanding as far as a hotel room is concerned but certainly more than comfortable. Breakfast was included and quite good with a large selection of cold and hot foods. Fairly crowded for the size of the hotel. Overall a well situated hotel that more than serves the purpose of my business travel.

Room Tip: High floors, ocean view
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  • Stayed May 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank TangoTim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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413 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (118)
Date | Rating
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English first
Sandton, South Africa
2 reviews
3 of 5 bubbles Reviewed 16 August 2014 via mobile

Stay 4 nights with family. Staff was very friendly and the breakfast good. However, a little more variety on the food selection will be better and free complimentary internet access would have been appreciated.

Stayed July 2014, travelled with family
Helpful?
Thank Enaya2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maputo, Mozambique
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 14 August 2014

We stayed at the 10th floor and had a stunning view, really great.
Breakfast was truly excellent.
We were disappointed by several things, though. They mentioned "basic cooking facilities" in the suite. For tem it means one microwave and 2 cups for the tea. No plates, no knives, no forks, nothing to prepare any food or eat it without just your hands...
We bought a ZAR200,00 Internet voucher as it was "illimited". It was truly a nightmare, the connection was terribly slow. Even for free we believe it would have been a shame for South Africa and Durban.
Plus, the housekeeping was not that good, you had everything you need on the first day and on the following days they give you less towels, nothing to put on the floor, you need to constantly ask for everything, including shower gel and shampoo. Plus we were given a really dirty towel and noticed that ours were not always changed (which is ok because it is nonsense to change towels everyday). We noticed that it also depended on the housekeeping lady. The worst one we had watch series on TV in our room and did not even switch off the TV when one of us came back to the suite...
The Jiran café next door is a very good spot for lunch, coffee or dinner.

Room Tip: The higher the better, for the sea view.
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  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank SylvieE_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 August 2014 via mobile

My partner and I stayed at the hotel as a anniversary getaway suprise and was an absolute delight. I didn't get the opportunity to communicate with the staff much as we asked for minimal disturbance and got just that which was perfect. The breakfast was amazing with lots of choices. Excellent hotel very clean too!

Stayed August 2014, travelled as a couple
Helpful?
1 Thank boipelo m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Africa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 11 August 2014

This hotel has an excellent location due its proximity to the beach (it is a front-line beachfront hotel), but sadly we will not be staying here again nor will we recommend it to anyone.

On the second night of our stay we had a somewhat frightening experience here. Whilst relaxing in our room, we were confronted with loud aggressive banging on our door, together with extremely vigorous rattling of the door handle, as though someone was trying to get in (thank goodness we had our security latch on!). We immediately phoned the reception, and were told that someone will come up right away. After some time, when no one pitched up, i contacted reception again...and was told to "have some patience, someone will come up". Shocked at our security concerns being taken so lightly, my husband went down to the reception to resolve this issue. Whilst there, he met another (foreign) family staying at the hotel ( one floor above us) who had experienced the same problem, and who were also quite frustrated at the apathetic attitude of the hotel personnel. My husband observed that there were cameras on each floor and requested to view the surveillance tapes. He was told that the cameras were not working. Huh? This, despite the room brochure/ guideline book stating that there was 24-hour camera surveillance on each floor. He was also told that Manager was busy and could not meet with them ( him and the other family involved). We were quite disappointed that there no feedback on this incident, no acknowledgement, no apologies. Not even when we checked-out. Really, really disappointing service...and no, we will definitely not be back!

Besides this (major security problem), there were also other smaller issues we had to contend with. Because there was a small kitchenette available, we requested some crockery (amongst other things) for our eat-in meals ( the hotel book stated we should request if we needed), but nothing ended up coming up to us. Check in was slow and a bit confused, night staff weren't very friendly or helpful.

So I think we'll probably give this hotel a miss, and stay at the other lovely beach-front hotels

Room Tip: Higher floors for better ocean views
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  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 2Faye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas S, General Manager at Belaire Suites, responded to this review, 13 August 2014
My sincere apologies for this happening to you during your stay at The Belaire Suites Hotel.

The matter was raised by the Duty Manager that evening and camera footage was viewed by the Duty Manager, in this it showed that there were 2 small children, guest in the hotel, that were the cause of this event.

The cameras are in good working order and we are investigating further as to why you were told they are not working and why you have not had sufficient feedback on this matter.

I can assure you that every possible measure is taken to ensure the safety of our guests during their stay at the hotel.

I apologies once again for this disturbance during your stay at the hotel.

Kind regards

Andreas Schreiter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Durban hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 10 August 2014 via mobile

Took ages for staff to work up check in, generally non chalant attitude from them. Whenever queries were made with night staff, they seemed disinterested and were quite rude. Bathroom had a funny smell, seemed to have a mould problem. Breakfast was good, especially pastries. Requested late check in for last day, was told that it was not possible because hotel was fully booked, however the numerous rooms available on the internet seemed to suggest otherwise. Have stayed here before and was impressed with the hotel, however, after this experience, it is safe to assume that this will be my last visit to this place. Definitely not a four star hotel.

Stayed August 2014, travelled with friends
Helpful?
1 Thank Naseem B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temple, Texas
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 8 August 2014

We enjoyed our stay at the hotel - the location was amazing! We asked for a room on an upper level and stayed on the 8th floor - gorgeous view of the ocean! Our rooms were cleaned daily, and all of the staff were friendly. Aside from the great location, the highlight was the free breakfast - tons of choices and it all was delicious! It might be a stretch to call this a 4 star hotel, but we enjoyed our stay and would definitely stay again!

Room Tip: Definitely ask for a room on an upper floor!
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Darbi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Belaire Suites

Property: Belaire Suites
Address: 151 Snell Parade | North Beach, Durban 4056, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Free Breakfast Kitchenette Restaurant Wheelchair access
Hotel Style:
#3 Best Value Hotel in Durban
#6 Luxury Hotel in Durban
Price Range (Based on Average Rates): £
Hotel Class:4 star — Belaire Suites 4*
Number of rooms: 127
Official Description (provided by the hotel):
Belaire Suites offers Luxury Furnished Self Catering Apartments and is located on Durban’s Beachfront between Battery and North Beaches. We are situated right on the beachfront with the majority of our rooms enjoying panoramic views of the Indian Ocean and Golden Beaches. The side facing rooms have side sea views of the north and south respectively. On a clear day Umhlanga Rocks in the north to the Bluff in the South can be seen. ... more   less 
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Also Known As:
Belaire Hotel Durban

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