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“As two females travelling alone this was a good place to stay” 4 of 5 bubbles
Review of Happy Hippo Accommodation

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Happy Hippo Accommodation
Toronto, Canada
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“As two females travelling alone this was a good place to stay”
4 of 5 bubbles Reviewed 8 May 2014

We are two females who stayed at Happy Hippo Back Packers. The staff were very helpful and nice. Make sure when you book happy hippo you confirm your reservation again we had a problem with this. The hostel is close to a local grocery store so you can shop for groceries and make your own meals. I liked how close it is to Ushaka beach and it is lovely to go for an early morning run or walk. We had no safety problems in this area and traveled late at night with the public/tourist buss to go to the theatre/casino/restaurants. It was a cheap and clean place to stay. I would definitely recommend it to others.

  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kulsum k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DurbanBrooksie, Owner at Happy Hippo Accommodation, responded to this review, 27 May 2014
Hello K Kulsum,
What a superbly positive review, thank you so much for your kind and truthful comments. It is always very rewarding when our guests have a good stay with us and enjoy the environment that we have tried to create for our customers. We hope to see you again soon.
Thanks again,
Michael Brooks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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207 reviews from our community

Traveller rating
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    15
    11
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Ho Chi Minh City, Vietnam
Level Contributor
138 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
2 of 5 bubbles Reviewed 2 May 2014

Happy Hippo offers industrial style accomodation in an old warehouse, lacking atmosphere. No free wifi (as opposed to what is advertised). The area around HH isn't safe to wander around, even during the day.

Stayed April 2014, travelled with friends
Helpful?
3 Thank Giant J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DurbanBrooksie, Owner at Happy Hippo Accommodation, responded to this review, 22 May 2014
Hi Giant J,
Thank you for the review, I am sorry that our lodge did not agree with you, the industrial style is not for everyone we know. I am very concerned that you were not offered our free wifi options by our staff and this is something we are looking into and will address immediately. I do however have to point out that the area around HH is statistically the safest in the Durban area, we are the closest accommodation establishment to Ushaka marine world and the area is continuously patrolled by a private security company and two different police forces. Once again sorry for not meeting your expectations and enjoy the rest of your trip.
Michael Brooks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bergen, Norway
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 1 May 2014

No free wifi as advertized. The staff was not so friendly, but the important thing was the it seemed very clean and in a good location. If you're on a budget, it's a good place to stay. Very spacious there.

  • Stayed April 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Eno47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DurbanBrooksie, Owner at Happy Hippo Accommodation, responded to this review, 22 May 2014
Hi Myrucr01,
Thank you for the review, we are very concerned about your experience as it is not how it was meant to go. I can only apologise for the unfriendly staff as we have been working to eradicate this type of behaviour. This ties in with the fact that you were not offered our free wifi options, if you can remember the staff members name I would like it if you could let me know as they are misrepresenting our company, which is very disappointing. You still had positive things to say about us and I thank you very much for that. I hope that we get to see you again on which we can iron out all the problems that you had.
Thank you again,
Michael Brooks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 April 2014

Close to the beach and entertainment and shops. Spacious layout, rooftop garden and bar. The staff are really wonderfull and you always feel at home. The rooms and bathrooms are neat and clean. Really hard to criticize anything. Will never stay anywhere else in Durban.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank erikjs2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DurbanBrooksie, Owner at Happy Hippo Accommodation, responded to this review, 22 May 2014
Hi Erik,
Thank you very much for the great review, it is great to know that our staff are rising to the challenge and are looking after our guests the right way. I'm sure we will see you again when you are next in Durbs.
Thanks again,
Michael Brooks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 February 2014 via mobile

My stay at Happy Hippos it Durban was totally awesome. Not only were the staff awesomely good and welcoming. But all the fascilities and all were great. The place was clean and nice and I just loved the location! It is perfectly placed right next to the village walk that leads to the beach and lots of restaurants + the area was also very quiet!

Stayed February 2014, travelled with friends
Helpful?
Thank Petra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DurbanBrooksie, Owner at Happy Hippo Accommodation, responded to this review, 24 February 2014
Hi Petra T,
Thank you for the superb review, it is always nice to hear that the hard work our staff do is paying off and that the location suited your needs. We look forward to hosting you again at the Happy Hippo.
Thanks again,
Michael Brooks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Schijf, The Netherlands
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 14 February 2014

Safe, clean, friendly staff, good bar at the roof and restaurants at a safe-walking distance. My car was safe in the private garage. People of all ages are welcome at Happy Hippo's!
.i'll come back here!

Room Tip: Twin bedroom en suite...great!
See more room tips
  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jackyv4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DurbanBrooksie, Owner at Happy Hippo Accommodation, responded to this review, 15 February 2014
Hi Jackyv4,
We are humbled that you had a great time with us, having guests that are positive about our place is always uplifting and makes us strive to keep providing a good clean and safe place to stay.
Thanks again,
Michael Brooks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 bubbles Reviewed 12 February 2014

This hostel is close to Ushaka... that is the one good thing I can say about it.
But its too big and stuff is regularly getting stolen as the sign on the fridge inside says.
After my 1st night, I left my toiletry bag inside my room during the day. When I came back my toiletry bag was gone. I got it back when I asked as the cleaners had put it in the laundry room. But my shampoo and frangence gone. I questioned the head cleaning lady and was told that the other male traveller was still in the room that must have taken it. That sounded like bull**** cos I was the last too leave that morning and everyone else had left and the room was empty and I had hid my toiletry bag in the drawer. My message to potential travellers is don't stay here unless you don't mind getting your stuff nicked.

Stayed January 2014, travelled solo
Helpful?
1 Thank MattAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DurbanBrooksie, Owner at Happy Hippo Accommodation, responded to this review, 15 February 2014
I would love to say thank you for your review, but it does not make sense at all! Firstly you complain that the lodge is too big, if privacy and space is not what you want then I can only apologise for failing you in this matter.
Secondly, with regards to our staff stealing, this accusation borders on defamation of character. Do you honestly believe my staff would steal a used bottle of shampoo, when we have ten half used bottles of shampoo in our laundry room from previous guests. The mere suggestion that my staff would jeopardise their employment for a measly bottle of shampoo and aftershave is both insulting and derogatory. In regard to your fragrance, you did not specify what it is was so I cannot comment on that issue.
You mention that you talked to the head cleaner, I would love to know who this was, as we do not have a head cleaner, we operate in a place where barring management everyone is equal. WHY did you not speak to anyone at reception so that the issue could be resolved? You could have asked to speak to the owners and we would have reacted swiftly.
The sign in the kitchen is not an advert that we have stealing going on in our business, but merely a guideline to all customers not too use other peoples supplies. If this sign is being misconstrued as an advert for theft then I will take it down with immediate effect.
I only hope that in the future you deal with such a situation differently, so as to avoid defamatory reviews that only serve to blight an otherwise honest business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Happy Hippo Accommodation

Property: Happy Hippo Accommodation
Address: 222 Mahatma Gandhi Road, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Free Parking Kitchenette Shuttle Bus service
Hotel Style:
Ranked #8 of 82 Speciality Lodging in Durban
Price Range (Based on Average Rates): £
Hotel Class:3 star — Happy Hippo Accommodation 3*
Number of rooms: 24
Official Description (provided by the hotel):
Born from a passion for traveling, the legacy of the Hippo Hide has been passed on to this unique and amazing lodge. Situated approximately 500m from Durban's best beaches and right next to uShaka Marine World, you couldn't ask for a better location. Durban's first purpose built backpackers hostel for the discerning budget traveller, welcomes you to come and enjoy state of the art facilities. These include the amazing roof top party and recreational area, known as "The Globe", FREE WIFI, travel desk with up to date information and the best deals. This is your one stop youth hostel with all your amenities close by. ... more   less 

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