The Concierge Boutique Bungalows are unique. Their friendly staffer Primrose helped me to get an early check in and airport pick up, we arrived to a quirky property with outdoor seating and a cafe with amazing food! Our rooms were comfortable with great beds and an amazing bathroom, not to mention the terrace. Many reviews here highlight, and correctly so, the amazing accommodation of this hotel. I'm reviewing today more as an open letter to the hotel to simply improve its logistics.
On our first evening my friend and I wanted take out and with the help of staff we ordered food with expected delivery time of an hour, stating our room number and being told that we'd be phoned upon its arrival to the front desk. After 1hr and 20 minutes we phoned the front desk only to learn our food had sat there for 20 minutes. It was now cold. The staff member then warmed the food upon our request and provided plates, knifes and forks. All in all the problem was resolved but would it not have been better to have phoned our room up in the first place when the food arrived?
We had issues on our second day with the shower temperature, learning that heater system had locked out and would take one hour to reheat. This should not be the case for a property like this - our day out was delayed. We then left our room at a later time of 12:00, and after asking room service to return to our room later to clean (I asked at 10:00) we found, upon arriving from our day out at 17:30, a 'do not disturb' sign that we had not placed there, and that the room had not been cleaned that day. The evening staff certainly seemed embarrassed upon hearing this and asked if we wanted clean towels, I fortunately grabbed some earlier in the day from housekeeping.
The fourth day upon check out I requested a late check out at 07:45 for 11:45 as opposed to 10:00, this was granted. My friend and I went out for a few hours before returning 15 minutes before our new check out. It was bizzare to enter my room and find the bedding removed, the bathroom cleaned and a bathrobe, neither of ours, in the bathroom. At this point my patience was worn. It was simply an illogical move given that they could have cleaned the room after we'd left, we were entitled to return to the room and use our hotel room and all of its facilities up until our check out time, so a lack of bedding and a bathroom prepared for the next guest when we were yet to check out was bewildering.
At check out I spoke with management about these issues. I was accused of putting the 'do not disturb' sign on the door after I'd said I hadn't, and that perhaps another guest had, no comment was given regarding the other two incidents though.
I would return, quirky and comfortable is certainly an apt descriptor of the property, management was pleasant enough, all the staff certainly were too, but the errors of communication made this stay less effortless than I'd hoped. Here's hoping for improvements.
- Official Description (provided by the hotel):
- Located in the arty Morningside district Durban, South Africa 5 minutes from the Moses Mabhida Stadium and the Golden Mile Beach Promenade.Kwa Zulu Natal's latest hip restuarant and cafe Freedom Cafe ... more less
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- Also Known As:
- The Concierge Boutique Bungalows Hotel Durban