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“Dissapointing” 2 of 5 bubbles
Review of The Waterfront Hotel and Spa

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The Waterfront Hotel and Spa
Ranked #18 of 41 Hotels in Durban
Pinetown, KwaZulu-Natal, South Africa
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Dissapointing”
2 of 5 bubbles Reviewed 21 September 2012 via mobile

This was my third stay with the property, and definetly my last. On arrival the check in was nothing special, however my early arrival was accommodated. The room was not cleaned to the previous standard, with spots on the wall, and a previous guest lost clothing still in the room. I ask for the bed to be converted to a double just after my check in at about half past one. Housekeeping was tardy with the request and only arrived at about 5 when they did turndown. This is unpleasant because I was told they will come and convert the beds immediately. The restaurant was closed, due to a wedding, and we were told we can order room service. Our room service order was forgotten about and I had to phone twice to ask for my food. Check out was unfriendly and the receptionist had poor communication skills. In total a very poor experience. This hotel is a shadow of what it can potentially be. I will never go back.

  • Stayed September 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Pierre G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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204 reviews from our community

Traveller rating
    50
    71
    35
    23
    25
See reviews for
37
68
11
53
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Brussels
Level Contributor
48 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 16 September 2012

I spent two nights in the Docklands as part of a business trip of 20 people. The industrial charme of this place in the port of Durban works better during daytime than at night, when the neigbourhood is completely deserted. If you are into jogging, this is a great place to start a run up the Durban beach, which is a few minutes away. As early as 07h30 it swarms with walkers, surfers, runners and school kids.

The interior of the hotel takes up the industrial theme of the surroundings and is built around a pleasant courtyard. Rooms are functional and clean (one colleague complained about a dirty shower). The breakfast buffet offers decent choice (no juice though). All our key cards stopped working on the second night and needed to be reconfigured.

On one evening, we organised a set-menu dinner in the hotel. Providing basic service to a table of 20 guests turned out to be a near unsurmountable challenge for the Docklands staff. Management later apologised but the hotel can not at all be recommended for hosting a function of this type and size.

On the day of check-out I had a cleaner knocking on my door at 09h00, asking in blunt tone for a precise time when I would leave.

Three points, because I had a very good deal on the room. Otherwise I would have rated the Docklands lower.

Stayed August 2012, travelled on business
Helpful?
3 Thank Zwenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg
Level Contributor
50 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 13 September 2012

This is the 2nd time I have stayed at Docklands, it is positioned right opposite the Durban harbour. It is really great to watch a working dock in action. The hotel has friendly staff and spacious rooms. The fittings are quiet retro, and I like. This is a different from the norm, it puzzles me why people pay R300 more per night at an old and tired City Lodge.

Room Tip: Ask for a harbour facing room, remember it is a working harbour and can be heard 24/7
See more room tips
  • Stayed September 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Geoffrey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 20 August 2012

Very nice inner city hotel close to tourist spots on Durban beachfront. Wodka restaurant really good for dinne and breakfast. Rooms clean and comfortable. Would definitely recomend and would stay here again.

Room Tip: Try to book a room with balcony overlookng the harbour. Interesting view.
See more room tips
  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank aropertz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 17 August 2012 via mobile

Docklands is a great new hotel with funky industrial styling, but they are sadly let down by their showers - nothing more than a trickle comes out. The hotel is in a great area and other than the shower very comfortable.

  • Stayed August 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank dougbatchelor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 9 July 2012

The hotel is stunning, ideally located at the harbour with a view of the ships docking. The rooms facing the harbour are quite noisy both day and night due to the work being carried out at the harbour. The staff are not so friendly especially at the reception. The rooms are modern and spacious.

  • Stayed June 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mohamed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg
Level Contributor
126 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 28 May 2012

I was attracted to the hotel by a press clipping advertising their new "pet friendly" policy - quite a rarity unfortunately in South Africa. So I packed up the dogs and went on a road trip. The hotel is new and funky - kind of industrial minimalist. I liked. The position is great, on the docks and in the heart of the new precinct being developed in that area. Easy walking distance to UShaka and South Beach, and easy to get to generally, although you do have to drive through a seedy part of the downtown area. It feels very safe all in all. Great for a change. Try get one of the rooms with the balconies looking out over the docks. Fascinating.

  • Stayed April 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank wking21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Waterfront Hotel and Spa

Property: The Waterfront Hotel and Spa
Address: 40 Mahatma Gandhi Road | Durban Point Waterfront, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites
Hotel Style:
Ranked #18 of 41 Hotels in Durban
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Waterfront Hotel and Spa 3*
Number of rooms: 83
Official Description (provided by the hotel):
The Three Cities Waterfront Hotel and Spa (Formally known as the Three Cities Docklands Hotel) is located in the historical Durban Point Precinct. On the door step of Ushaka Marine World, Durban ICC and the famous Durban Golden Mile. The Three Cities Waterfront Hotel and Spa offers a quiet oasis overlooking the Durban Harbour. Offering Wodka Restaurant and three conference venues, The Three Cities Waterfront Hotel and Spa is enjoyed by the local artist crowd. Historical Walls have been retained to envelope the recently refurbished Three Cities Waterfront Hotel and Spa. ... more   less 
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