This was my third stay with the property, and definetly my last. On arrival the check in was nothing special, however my early arrival was accommodated. The room was not cleaned to the previous standard, with spots on the wall, and a previous guest lost clothing still in the room. I ask for the bed to be converted to a double just after my check in at about half past one. Housekeeping was tardy with the request and only arrived at about 5 when they did turndown. This is unpleasant because I was told they will come and convert the beds immediately. The restaurant was closed, due to a wedding, and we were told we can order room service. Our room service order was forgotten about and I had to phone twice to ask for my food. Check out was unfriendly and the receptionist had poor communication skills. In total a very poor experience. This hotel is a shadow of what it can potentially be. I will never go back.
- Official Description (provided by the hotel):
- The Three Cities Waterfront Hotel and Spa (Formally known as the Three Cities Docklands Hotel) is located in the historical Durban Point Precinct. On the door step of Ushaka Marine World, Durban ICC and the famous Durban Golden Mile. The Three Cities Waterfront Hotel and Spa offers a quiet oasis overlooking the Durban Harbour. Offering Wodka Restaurant and three conference venues, The Three Cities Waterfront Hotel and Spa is enjoyed by the local artist crowd. Historical Walls have been retained to envelope the recently refurbished Three Cities Waterfront Hotel and Spa. ... more less
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