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The Waterfront Hotel and Spa
Ranked #17 of 44 Hotels in Durban
Reviewed 2 March 2013

I probably stay at this place every 6 to 8 weeks, love the look and feel. Love the harbour, and they have great staff too. Do yourself a favour, give it a try. Love the open plan feel of the rooms. Certainly will be a regular for as long as i travel to Durbs.

  • Stayed: February 2013, travelled on business
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Thank Geoffrey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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201 - 207 of 247 reviews

Reviewed 18 February 2013

I attended a Wedding at this so called 4 star Hotel. The food was terrible and tasteless. the staff untrained. They could not sell me passion fruit and lemonade as there was no stock. There was a std price for all beverages. R 20.00 for water and R 20.00 for brandy. How is this at the least okay? When I bought drinks and asked where is my slip, I was told that there is no slip because it is a mobile bar!!!!!!!!!!!!!!!!!!!!! Staff started clearing all the tables at 21:30 when we had the venue till 24h00.... Appauling and a total rip off. Management and staff have no respect for the people entering the Hotel. There was a great "don't care" attitude among the staff.

Stayed: February 2013, travelled with family
Thank Shanny_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2013

Docklands is a very great hotel. Will definitely stay with them again. The restaurant also serve excelent food. The atmosvere is comfortable and friendly. All the staff are very friendly and helpfull.

  • Stayed: February 2013, travelled as a couple
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Review collected in partnership with Easytobook.com
Thank Cornelia E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2013

This is a very chic and stylish hotel with nice rooms, a good restaurant, a breakfast with lots of variety and a stylish bar. The staff is super friendly and efficient. BUT: beware of the neighbourhood the hotel is located in and make sure not to do long walks at night. A policecar passed by and they wished us 'a safe walk'. Tis says all.

Room Tip: Maybe not to the street on the side of the hotel, because there are buses driving by which you can h...
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  • Stayed: February 2013, travelled as a couple
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Thank hippokrates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2013

A group of friends, near the beach, a Casino and a Marine world? doesn't get better than that. Docklands is situated near all the places we needed to be, M.M. Stadium, a walk to the beach as well as just around the corner from uShaka Marine. The establishment itself...needs an open mind, it is morden with an eccentric feel to it. The theme ties nicely with the harbor. One advise would be to clearly indicate before hand that you want a room overlooking the harbor. Other than that, the food was great at Wodka. And the staff is very welcoming and friendly.

Room Tip: Request exactly the room you want i.e. over looking the harbor
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  • Stayed: September 2012, travelled with friends
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Thank ROSE M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2013

This place has some potential but unfortunately not the most efficient staff. Although there are no family rooms at the hotel, we were assured that the room will be set up with beds for the kids. At check in this was not done as we were told that the rooms were not yet made up from the previous day and only corrected after many complaints late at night -9pm. We were moved to a larger sub-standard room (Rubble view - see attached photo) for the night and only moved to a more decent room the next day.
The rooms are generally comfortable with good finishing’s. There were plenty cockroaches and mosquitoes around. Showers are not particularly well designed in some of the rooms as there are no shower doors or curtains resulting in wet bathroom floors. The rooms do not have energy efficient lighting probably as a ploy to keep up the “dock look and feel” (use of shabby lamps with Incandescent light bulbs) which further increases the mosquito problem. Aircons were not fully effective in any of the three rooms we stayed in. The breakfast was pretty decent.
The rooms from the 3rd floor onwards proved a much better experience.

Room Tip: Get a room on the third or fourth floor with a balcony
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  • Stayed: December 2012, travelled with family
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Thank MuazzamR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2012

We stayed here to attend a function in very close proximity to the hotel so location was superb. Unfortunately that is where it stopped. The rooms are very small and sparse which for a 4 star hotel i found quite strange especially with there being no bath. The water supply is very suspect and on questioning management about it i was informed that when the hotel is full they lose all the pressure. My shower in the morning was a non existent flow. At times no water was coming out at all. Not a great start to a morning followed by a bad breakfast experience. The food in the buffet section didnt look like it had been attended to for a while and needed replenishmnet followed by a very long wait (15minutes) to get fried eggs. The breakfast area resembled a hostel enviroment albeit in a lovely setting. We chose to eat outside. In saying all of the above the Hotel suited us from a location perspective but disappointed thereafter. The bed however was very comfortable. I think i may have been expecting a lot more which possibly explains the inflated diappointment.

  • Stayed: November 2012, travelled on business
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Thank ClintN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Waterfront Hotel and Spa

Address: 40 Mahatma Gandhi Road | Durban Point Waterfront, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites
Hotel Style:
Ranked #17 of 44 Hotels in Durban
Price Range: £53 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Waterfront Hotel and Spa 3*
Number of rooms: 83
Official Description (provided by the hotel):
The Three Cities Waterfront Hotel and Spa (Formally known as the Three Cities Docklands Hotel) is located in the historical Durban Point Precinct. On the door step of Ushaka Marine World, Durban ICC and the famous Durban Golden Mile. The Three Cities Waterfront Hotel and Spa offers a quiet oasis overlooking the Durban Harbour. Offering Wodka Restaurant and three conference venues, The Three Cities Waterfront Hotel and Spa is enjoyed by the local artist crowd. Historical Walls have been retained to envelope the recently refurbished Three Cities Waterfront Hotel and Spa. ... more   less 
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