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“Feel good budget hotel”

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The Waterfront Hotel and Spa
Ranked #19 of 43 Hotels in Durban
Paarl/Rsa
Level Contributor
85 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Feel good budget hotel”
Reviewed 4 March 2013

When the airport shuttle stopped at the hotel I thought we have booked the wrong hotel.The outside exterior looks scary..
Inside we found the staff at reception very friendly and attend to all our needs.
We had to wait for our room and had something to eat at their restaurant.
It was really a very nice lunch.They should just have their wine cooled already and service is very slow.Although it did not bother us.
It is a very busy hotel.Lots of people attending conferences and Sunday morning churches.
The rooms are modern and spacious with a double bed that slept like a dream.
We had a big balcony shared with rooms next door that overlooked the harbour It has a very nice feel to it and added to our stay being so pleasant.
The hotel is not old ,but needs here and there some tender loving care.
Breakfast is lovely and we really enjoyed our stay.Staff very friendly and helpful.

Room Tip: third floor wioth balocony no 3014
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank WillemanEsme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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212 reviews from our community

Traveller rating
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    72
    37
    24
    25
See reviews for
38
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55
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Johannesburg
Level Contributor
50 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 March 2013

I probably stay at this place every 6 to 8 weeks, love the look and feel. Love the harbour, and they have great staff too. Do yourself a favour, give it a try. Love the open plan feel of the rooms. Certainly will be a regular for as long as i travel to Durbs.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Geoffrey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durban, South Africa
2 reviews
Reviewed 18 February 2013

I attended a Wedding at this so called 4 star Hotel. The food was terrible and tasteless. the staff untrained. They could not sell me passion fruit and lemonade as there was no stock. There was a std price for all beverages. R 20.00 for water and R 20.00 for brandy. How is this at the least okay? When I bought drinks and asked where is my slip, I was told that there is no slip because it is a mobile bar!!!!!!!!!!!!!!!!!!!!! Staff started clearing all the tables at 21:30 when we had the venue till 24h00.... Appauling and a total rip off. Management and staff have no respect for the people entering the Hotel. There was a great "don't care" attitude among the staff.

Stayed February 2013, travelled with family
Helpful?
Thank Shanny_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Durban hotels

Pretoria
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 February 2013

Docklands is a very great hotel. Will definitely stay with them again. The restaurant also serve excelent food. The atmosvere is comfortable and friendly. All the staff are very friendly and helpfull.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Cornelia E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cologne, Germany
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 February 2013

This is a very chic and stylish hotel with nice rooms, a good restaurant, a breakfast with lots of variety and a stylish bar. The staff is super friendly and efficient. BUT: beware of the neighbourhood the hotel is located in and make sure not to do long walks at night. A policecar passed by and they wished us 'a safe walk'. Tis says all.

Room Tip: Maybe not to the street on the side of the hotel, because there are buses driving by which you can h...
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hippokrates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
11 reviews
5 hotel reviews
Reviewed 22 January 2013

A group of friends, near the beach, a Casino and a Marine world? doesn't get better than that. Docklands is situated near all the places we needed to be, M.M. Stadium, a walk to the beach as well as just around the corner from uShaka Marine. The establishment itself...needs an open mind, it is morden with an eccentric feel to it. The theme ties nicely with the harbor. One advise would be to clearly indicate before hand that you want a room overlooking the harbor. Other than that, the food was great at Wodka. And the staff is very welcoming and friendly.

Room Tip: Request exactly the room you want i.e. over looking the harbor
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  • Stayed September 2012, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ROSE M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 January 2013

This place has some potential but unfortunately not the most efficient staff. Although there are no family rooms at the hotel, we were assured that the room will be set up with beds for the kids. At check in this was not done as we were told that the rooms were not yet made up from the previous day and only corrected after many complaints late at night -9pm. We were moved to a larger sub-standard room (Rubble view - see attached photo) for the night and only moved to a more decent room the next day.
The rooms are generally comfortable with good finishing’s. There were plenty cockroaches and mosquitoes around. Showers are not particularly well designed in some of the rooms as there are no shower doors or curtains resulting in wet bathroom floors. The rooms do not have energy efficient lighting probably as a ploy to keep up the “dock look and feel” (use of shabby lamps with Incandescent light bulbs) which further increases the mosquito problem. Aircons were not fully effective in any of the three rooms we stayed in. The breakfast was pretty decent.
The rooms from the 3rd floor onwards proved a much better experience.

Room Tip: Get a room on the third or fourth floor with a balcony
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank MuazzamR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Waterfront Hotel and Spa

Property: The Waterfront Hotel and Spa
Address: 40 Mahatma Gandhi Road | Durban Point Waterfront, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites
Hotel Style:
Ranked #19 of 43 Hotels in Durban
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Waterfront Hotel and Spa 3*
Number of rooms: 83
Official Description (provided by the hotel):
The Three Cities Waterfront Hotel and Spa (Formally known as the Three Cities Docklands Hotel) is located in the historical Durban Point Precinct. On the door step of Ushaka Marine World, Durban ICC and the famous Durban Golden Mile. The Three Cities Waterfront Hotel and Spa offers a quiet oasis overlooking the Durban Harbour. Offering Wodka Restaurant and three conference venues, The Three Cities Waterfront Hotel and Spa is enjoyed by the local artist crowd. Historical Walls have been retained to envelope the recently refurbished Three Cities Waterfront Hotel and Spa. ... more   less 
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