On arrival the safe never worked. I was there on a business course and needed a place to store my laptop at least. The shelf in the room was broken and never repaired despite requests.
The booking was done via an agent and the agents system said there was a bar fridge, there isn't. The side light in the room kept falling down and when I asked for an additional desk chair (we were there on a course and needed to work at the desk every night) was told that each room only gets one.
They could not change out or repair the safe so they moved us. The new room faced the harbour and we had ship right outside the room with it's generator running the whole night with all it's lights blaring. The AC was not working and very cold with no extra blanket.
The next morning, the breakfast which is served from 06:30 was not operating until some time after we left. I had an appointment at 07:00 so I have no idea what time it came out.
The manager did phone and very kindly sent us a bottle of wine.
They moved us back the next night after "fixing" the safe. Well not really, a new one installed but not bolted down and the shelf still broken. The next night (Friday) we had the disco down the road running at full blast until 05:30 and the following night (Saturday) until 06:30. Sleep was very hard to come by.
The shower was blocked and despite several attempts to get it unblocked I gave up.
I think the staff (especially the manager and later the breakfast staff) tried but something's just can not be fixed.
- Official Description (provided by the hotel):
- The Three Cities Waterfront Hotel and Spa (Formally known as the Three Cities Docklands Hotel) is located in the historical Durban Point Precinct. On the door step of Ushaka Marine World, Durban ICC and the famous Durban Golden Mile. The Three Cities Waterfront Hotel and Spa offers a quiet oasis overlooking the Durban Harbour. Offering Wodka Restaurant and three conference venues, The Three Cities Waterfront Hotel and Spa is enjoyed by the local artist crowd. Historical Walls have been retained to envelope the recently refurbished Three Cities Waterfront Hotel and Spa. ... more less
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