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“Could Have been Better”

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Coastlands Musgrave Hotel
Ranked #16 of 42 Hotels in Durban
Manipal
Level Contributor
38 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Could Have been Better”
3 of 5 bubbles Reviewed 22 October 2013

Breakfast buffet, an excellent Customer Manager and a large enough room with a balcony... I am afraid theer is nothing else worth mentioning about this property. Try and avoild lunch and dinner here. There is an apology of a bar. The folks at the front desk are inadequately trained leading to long waits at the desk at check in and check out.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Goldrusher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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215 reviews from our community

Traveller rating
    69
    74
    32
    28
    12
See reviews for
31
53
10
96
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 18 October 2013

I stayed at this hotel from 8th to 10th October in their deluxe room. On reaching I kept my money in the room safe and duly locked same with my key. To my shock when I opened the safe with the same key before check out a amount of $400 was missing from the locker. I explained the problem to the reception but did not get any positive response. I ultimately left after giving my email id but never even heard back. I travel almost 200 days in a year and have never had such a experience as obviously the locker was opened with the master key. I hope other guests would take care staying at this property as even the safes are not safe !!!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amitgarg2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Durban hotels

Pretoria, South Africa
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 3 September 2013

We booked in on the 13th of August 2013 and were given two rooms. When we walked in we thought that the stay will be very nice.....but then start the episode of bad experience.
The morning of the 14th we reported the faults at front desk/reception:
1) Shower drain blocked in both rooms, the one window in my room cannot close, and it is broken.
2) There was no TV remote in either room and my room had a bad cigarette smell.
3) There were no coffee mugs in my room, only tea cups.
4) The whole night there was loud talking going on. I was unable to determine where in the yard these people were.
5) The second room had a lock on the door that keeps going off as soon as the door opens.
On our return from the Expo late the afternoon of the 14th ....we were told by the staff at reception/front desk, that they have reported the faults but it was not repaired or fixed.
This swift report from front desk made me wonder if this Hotel does have a maintenance team. Surely they could have fixed the door or put some coffee mugs in my room.
We then asked to be moved to other rooms and the response…….they cannot move us because they have no rooms prepared.
So after having dinner in the hotel, we went to our rooms with an unhappy attitude. It is unacceptable for a hotel which claims to have 4 stars, not to be able to accommodate us.
After returning from the Expo the next afternoon 15th August 2013, we were met with the following news at the front desk…..”you need to move because we want to fix the mistakes and maintenance did manage to unblock the shower drains”
We were happy to move and went up to our rooms to pack our bags. While in the room it strike me that I did unblock the shower drain myself that morning and went to the other room to check that drain……stil blocked.
So we moved anyway stil suspecting that the hotel don’t have a maintenance team.
Well my new room was just above the kitchen drain....well ....you guessed it …..the smell was bad, bad & bad-bad.
I knew I cannot ask them to move the drain. So I had to keep the windows closed.
The towel rail at the washbasin was in the washbasin….broken. This I report it to the housekeeping ladies in the room, still busy making my bed.
“I will send the maintenance team to come and fix the rail” was the response of the supervisor.
I am stil waiting. Nobody came. My suspicion confirmed…no maintenance team.
We went out to the Expo function and returned around 11 o’clock. After a shower with broken towel rail in the bathroom I was in the bed by 11h30. The loud talking was now loader. A quick look out the bathroom window and there they were, the same loud talking crowd of the previous two nights. It seems as if all the nightshift staff was having a meeting outside the dress up quarters.
The meeting was not in an orderly fashion, rather in a unruly lets-all-talk gathering.
I phone the front desk to ask to speak to the manager regarding this noise. He promised he will sort out the employees and quiet them down.
Well at 4h30 I opened the bathroom window and yelled at the staff. The ladies ran into the quarters and the men hide behind the pillars. Definitely a sign that they know they are in the wrong.
The morning of the 16th we booked out, very unhappy guests.
Well it is obvious that the management of this hotel pretend they care but actually they don’t. Maybe it is because they just want to have a JOB!!
Be sure to prepare yourself for an unpleasant stay, if you still want to book at this Hotel Group.

Room Tip: Don't book at this hotel. If you are booked by your employer then, Don't accept a room at th...
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jan d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
58 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 3 September 2013

did 2 stays there that were arranged by travel agent. the website is very misleading as standard rooms are small and view etc limited if any. restaurant - ask for the a la carte as this is quite good. buffet is a buffet. note there is no pork served here so no bacon at breakfast. avoid room ending in 21 as you will here the central aircon all the time. it has lots of false glitz which can be a bit cheap looking

Room Tip: not ending in 21
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tnick48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durban, South Africa
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 27 August 2013

I booked a surprise afternoon couples treatment at the spa and overnight stay at the Coastlands on the Ridge for my husbands birthday. Well it was pure bliss!! The spa treatment was good, but our room was magnificent, the luxury of our suite was unbelievable! On return to our room after the treatment there was a cheese platter and wine awaiting us in our room, as arranged by the GM Andre v Wyk. The night's fine Indian cuisine buffet and music on the patio was just the way to celebrate his birthday! We were so disappointed that we only book for one night stay and really didn't want to go home!! well done on make a normal birthday a very special occasion!

Room Tip: The suite on the 5th floor is just amazing!!
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank wilnaventer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durban
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 July 2013

Today I went to the woman in business network breakfast at Coastlands, and what a lovely experience, the staff and presentation were exquisite and overall very professional and friendly. The food I would rate as 5 stars with a variety of flavours available in the cooked breakfast buffet, as well as fresh fuits, beautifully presented croissants, muesli and yogurt garnished tastefully and creatively, with stemmed cherries and shavings of sugared orange zest.

Tables were clean and beautifully presented with flowers and clean cutlery. Well done to Coastlands you treated us really well and your service excellent.

  • Stayed July 2013, travelled on business
    • Value
    • Service
Helpful?
Thank Saysha N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
87 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
2 of 5 bubbles Reviewed 12 May 2013

the rooms are extremely small.My wife requested an iron and ironing board for 5 minutes and we were told that they do not provide it for safety reasons.on walking out of the room the next door room was open and lo and behold those guests had an iron and ironing board.the management seem to select which guests to provide services to.on the plus side the bed and pillows were comfortable and the breakfast was not too bad

Room Tip: if you have to stay in this hotel,ask for a suite
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Haroun M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Coastlands Musgrave Hotel

Property: Coastlands Musgrave Hotel
Address: 315-319 Peter Mokaba Ridge | Musgrave, Durban 4001, South Africa (Formerly Coastlands on the Ridge)
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Durban
Price Range (Based on Average Rates): £
Hotel Class:4 star — Coastlands Musgrave Hotel 4*
Number of rooms: 101
Official Description (provided by the hotel):
Located on Crest of Ridge road with spectacular views over Durban, Coastlands Musgrave Hotel offers 101 modern and comfortable bedrooms. It boasts 58 Standard Rooms, 41 Deluxe Rooms and 2 Suites. This hotel is ideal for the discerning corporate, leisure and international traveler and is situated minutes away from Durban's iconic Moses Mabhida stadium, Greyville Racecourse, Suncoast Casino, uShaka Marine World, Durban Beaches on the Golden Mile and is a mere 35 minutes drive from King Shaka International Airport. Durban University of Technology is 2.5 km from the hotel.Our 6th floor conference and events centre is the ideal venue for your next conference, function or special occasion and we are able to tailor-make a package that suit your needs. We work with suppliers of the highest standard and we are able to assist in any decor or technical requirements.Sip on a cocktail or your favorite drink on our terrace or next to the pool, and enjoy a scrumptious A-la-Carte dinner in our 315 Restaurant. Our Friday evening Spice and Saturday night Seafood Buffet is legendary and offers live entertainment. Room service is available 24 hours a day and our coffee shop serves delectable cakes and desserts.All our bedrooms are equipped with individually controlled air-conditioning, flat-screen televisions with DSTV and tea & coffee making facilities, laundry service and turndown service.Our friendly and professional staff at the Concierge desk is able to assist you in transport arrangements, luggage storage and guests are welcome to make use of our business centre which offers internet, printing and fax facilities. Free wi-fi is available throughout the hotel.Coastlands Musgrave Hotel welcomes you to Durban, and invites you to explore and experience our beautiful province. ... more   less 
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Also Known As:
Coastlands On The Ridge Hotel Durban

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