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“Magnificent Service”

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Garden Court South Beach
Ranked #4 of 43 Hotels in Durban
Certificate of Excellence
Pretoria
Level 2 Contributor
5 reviews
“Magnificent Service”
Reviewed 17 February 2014

The service I received from the central reservations to the front desk clerk was very good and efficient. The three ice machines maybe were not coping because of the demand. The Dinning restaurant cannot be serious and call three fried calamari's as a R45 starter

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Simphiwe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 3 March 2014
Dear Valued Guest

Thank you so much for your valued feedback. We are planning a refurb to our foyer area, and will look at the capacity of the ice machines. I am worried that your portion size was not correct, and am personally looking into that.

We are so glad that you were happy with the reception service, and look forward to welcoming you back soon.

Kind regards
Amar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,107 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (130)
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English first
Rustenburg
1 review
Reviewed 17 February 2014

There is a need for separate room for children as there some times adult privacy needed. Can there be a touring guide included in the bookings package. Or guide brouchers be made available when checking in.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Theo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 3 March 2014
Dear Theo M

Thank you for taking the time to give us this feedback. We will ensure that we always have tourist brochures available at the Guest Services Desk. We do also have the details of various guides available, so please feel free to ask our front desk staff for help.

We really appreciate your support, and trust that you will return soon.

Kind regards
Amar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kempton Park, South Africa
1 review
Reviewed 11 February 2014

The service was satisfactory from the employees with good welcome and assistance with the bookings. The room was well spacious with quality sleeps.

However I was not satisfied with limited TV channels

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Seipati M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 24 February 2014
Dear Seipati M

Thank you for taking the time to review Garden Court South Beach. We really appreciate your support, and trust that you will always see us as your "home away from home".

Please come back soon.

Kind regards
Amar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 February 2014

We were a family of 16 in total booked in from the 6th Jan 2014 until 12th Jan 2014.
The breakfast variety was excellent with a big thumbs up to one of your staff members Mr. Tony Tennant who always goes out of his way to accommodate everyone who needs assistance. Being it grouping our family close together or fixing the coffee machine or even clearing tables, this man was the one who organised it all.
Overall, the staff as a whole is friendly and helpful from the front desk throughout.
Please find attached video clips which were taken showing staff taking their duties seriously.

Room Tip: All rooms are facing the ocean. Rooms on the north have a better view over the ocean and beach ente...
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank Mo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 24 February 2014
Dear Mo R

We have passed on your feedback to Tony, who is based at our sister hotel - Garden Court Marine Parade. We really appreciate your support of the Garden Court brands, and look forward to welcoming you back to one of our hotels in the near future.

Kind regards
Amar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maputo, Mozambique
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 February 2014

The room was clean and the service also was good, they treated us very well. I enjoyed the stay. The breakfast was very delicious, the hall was big enough to accommodate it guest, the staff were friendly.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
2 Thank Ernest M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 24 February 2014
Dear ErnestM

We are so glad you found the breakfast delicious. Our chef continues to add innovative dishes to the buffet. Please call again soon.

Kind regards
Amar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 February 2014

After booking online I was asked to pay additional money at the check-in desk because I was a foreigner from UK. Other that we enjoyed our two nights stay and the breakfast was excellent. I would recommend this hotel to anyone

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Shabbeer58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 24 February 2014
Dear Shabbeer58

I am most concerned that you were inconvenienced at reception, and am looking into this matter. Please be assured that we do not discriminate against any of our guests. We aim to offer each and every valued guest such as yourself, the very best in service.

We are so pleased that you did enjoy the stay, and trust that we will always be your first choice when staying in Durban.

Kind regards
Amar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gauteng
1 review
Reviewed 1 February 2014

Then place was very need ,It really meet the required standard of the garden hotel.But it will good if the tsogo sun can renovate the hotel like the the PE one.This will be good for business and client

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Mncedisi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 24 February 2014
Dear N Mncedisi

Thank you for your support. I am so pleased to announce that we will be undertaking various refurbishment projects throughout the year ahead. I know that you will love the new look of the hotel.

We look forward to welcoming you back soon.

Kind regards
Amar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Garden Court South Beach

Property: Garden Court South Beach
Address: 73 OR Tambo Parade, Durban 4056, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Durban
#2 On the Beach Hotel in Durban
Price Range (Based on Average Rates): £
Hotel Class:3 star — Garden Court South Beach 3*
Number of rooms: 414
Official Description (provided by the hotel):
Situated amidst the hustle and bustle of Durban, this affordable family-friendly hotel offers stunning panoramic views of the historic Durban Harbour and the Indian Ocean. A stone’s throw from the modern aquarium and oceanarium, uShaka Marine World, this hotel also allows for easy access to the SunCoast Casino and Entertainment complex, miles of golden beaches and the culturally rich Durban CBD. This Garden Court Hotel is the ideal destination for business and leisure travellers. ... more   less 
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Also Known As:
Garden Court - South Beach Hotel Durban

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