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“There's room for improvement”

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Garden Court South Beach
Ranked #4 of 42 Hotels in Durban
Richards Bay
2 reviews
“There's room for improvement”
4 of 5 bubbles Reviewed 17 May 2014

Location was perfect wit a sea view,
Rooms were clean and big enough
Service was wonderful
Best liked quietness and well organised, but Least liked shortage of some Dstv channels ( Mzansi Magic)
Thanks


  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Sam Musa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 29 May 2014
Dear Sam Musa M

Many thanks for your support. We look forward to welcoming you back soon.

Kind regards
Amar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,032 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
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English first
Johannesburg, South Africa
1 review
4 of 5 bubbles Reviewed 13 May 2014

value for money received, effecient & friendly staff, great location, wi-fi not easily accessible, not sure if it depends on the level of room,not sure if free shuttle available when venue is not busy

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Wandile N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 29 May 2014
Dear Wandile N

Thank you for posting this review. We are so glad that you enjoyed your stay with us. There is a complimentary shuttle to Suncoast, which is offered throughout the year. We appreciate your support, and look forward to welcoming you back soon.

Kind regards
Amar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mpumalanga
1 review
4 of 5 bubbles Reviewed 12 May 2014

A small bar fridge in each room would be advised

Otherwise service etc was generally good.

Bathroom:

After taking a shower water floods the bathroom . If something can be done about that as the shower curtain restricts minimal water

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank L M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 22 May 2014
Dear LM

Many thanks for your support. We really appreciate your feedback and our Department Heads are looking into your suggestions. We look forward to welcoming you back soon.

Kind regards
Amar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pietermaritzburg
1 review
2 of 5 bubbles Reviewed 11 May 2014

I have on numerous occasions spent enjoyable and memorable holidays at Tsogo Sun Hotels.
However it is with great sadness and disappointment that I write, to you ,this email.

My wife and I celebrated our 14th wedding anniversary,and decided to book a stay at South beach Garden Court,from 28-30 April 2014.
It was during this time that her wedding ring went missing from the hotel room in which we were staying,room 1415. It was left with all our other jewellery in the room as we spent the days at the pool and at the beach, it was only when we were packing to leave that she notice the ring missing,as all the other jewellery was still there.
As we did not know who took it I reported the matter to the hotel manageress ,Virginia,who assured me that she would do a follow up and get back to me. I told her that I am a frequent guest member,7029234, and that all my details are there,and that I would be staying in Umhlanga Rocks until the 2 May 2014. She never got back to me.
My wife and I have since called the hotel to see if there was any headway into the matter,but was told nothing has been found out.
I had explained that all we wanted was the ring returned and no questions asked,but we have still heard nothing from the said hotel.
It hurt us more cos we were celebrating our anniversary and the wedding ring went missing. The ring is valued at around R10 000,00, but has more sentimental value, as it represents our 14 happy years together so far. What a damper it has put on our celebration.
It saddens us as to how seriously this matter was handled and treated. Our feelings were never taken into account.
It is shocking, that such a highly reputable hotel, has,such poor people skills and handled our complaint in such an unprofessional manner.
We have to date not received any closure in the matter.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Anesh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 22 May 2014
Dear Mr Anesh S

We are indeed sorry that you lost your wedding ring. I have written to you using a seperate forum. Please do not hesitate to contact me if we can help with any future matters.

Kind regards
Amar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mafikeng
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 7 May 2014

The welcome was good at the reception, check- in was effortless, room space was sufficient and kept clean at all times by a friendly house keeping staff, the sea view from room is remarkable. location is close to most interesting areas for holiday goers

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 9 May 2014
Dear Mr Peter B

We are delighted that you enjoyed your stay! Thanks for sharing this great review with the team, it really makes us all so happy when we know you have had a great stay. Please come back soon.

Kind regards
Amar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Estcourt
1 review
5 of 5 bubbles Reviewed 7 May 2014

the place is very quite when you are sleeping expecially my wife she enjoy to sleep in a quite place just to make a cpmment we almost wake up at about the checking time becuase we were faster sleeping becuase of the quitenet of the place

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Sifiso K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 9 May 2014
Dear Mr Sifiso K

We are really happy that you had such a good rest with us. Please come back soon.

Best wishes
Amar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
1 of 5 bubbles Reviewed 6 May 2014

My four night stay at Garden court was extremely disappointing and unpleasant. The reservations desk needs to go on a few training courses when it comes to dealing with customers, as they are utterly rude and have a don't care attitude.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Sanjay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 9 May 2014
Dear Mr Sanjay S

Please accept our sincere apologies that things were not as they should be. We pride ourselves on professional and pleasant staff, and it is most dissapointing that we did not live up to that standard. We trust that this will not prevent you from visitng with us again as we greatly appreciate your support.

Kind regards
Amar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Garden Court South Beach

Property: Garden Court South Beach
Address: 73 OR Tambo Parade, Durban 4056, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Durban
#2 Best Value Hotel in Durban
#2 On the Beach Hotel in Durban
Price Range (Based on Average Rates): £
Hotel Class:3 star — Garden Court South Beach 3*
Number of rooms: 414
Official Description (provided by the hotel):
Situated amidst the hustle and bustle of Durban, this affordable family-friendly hotel offers stunning panoramic views of the historic Durban Harbour and the Indian Ocean. A stone’s throw from the modern aquarium and oceanarium, uShaka Marine World, this hotel also allows for easy access to the SunCoast Casino and Entertainment complex, miles of golden beaches and the culturally rich Durban CBD. This Garden Court Hotel is the ideal destination for business and leisure travellers. ... more   less 
Reservation Options:
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Also Known As:
Garden Court - South Beach Hotel Durban

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