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“Vodacom Dbn July”

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Garden Court South Beach
Ranked #4 of 43 Hotels in Durban
Certificate of Excellence
Zeerust, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Vodacom Dbn July”
Reviewed 9 July 2014

My check-in was delayed for almost two(2) hours from the normal check-in time where we had to leave our bags at the reception cause we had to go for lunch, In the morning breakfast menu was not to the standard of Garden Court I am used to, Our room was done on our check out as well, For over four(4) years that I stayed with Garden Court South Beach Durban, for every event that I attended in Durban this is my first ever bad experience, I truly did not enjoy my value for money and to impress my friends that I spoke highly of about TsogoSun. I will still continue to stay with you and will still highly recommend Garden Court South Beach to friends, family and others. Hoping for restoration of 'homely service" I came to love and receive.

  • Stayed July 2014, travelled with friends
    • Value
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    • Sleep Quality
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    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank HendrickNdlondlolozi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 25 July 2014
Dear Valued Guest

We are really sorry that we let you down on this stay. We really appreciate your loyalty and support, and I am confident that we can restore your faith in us, on your next stay.

If there is anything we can help with during your stays, please do not hesitate to contact myself or a Duty Manager.

Once again, your support is very much appreciated by the team, thank you.

Kind regards
Amar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (132)
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Witbank
1 review
Reviewed 9 July 2014

For me this was to spoil my wife after she worked so hard when our first born son was getting married. Most of my expectations were met except there was one bed in our bedroom. We are used to have two big beds in our room thus it was a concern.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Bongani Solomon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 25 July 2014
Dear Valued Guest

Many thanks for your support. We trust that you and your wife are both rested, and wish your son and daughter in law a wonderful marriage.

We are pleased to advise that we do also offer rooms with twin beds, which you might consider in future.

We look forward to welcoming you back in the near future.

Kind regards
Amar and team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2014

Excellent : the hotel needs to put toilet spray and harpiic for toilet bowl inside.

But so far everything was perfect but they ddnt tell us about the pool not working that is still under construction.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank smmotloung16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 11 July 2014
Dear smmotloung16

Thank you so much for your support, and for giving us 100%. We have shared your feedback with the team. Please come back soon.

Kind regards
Amar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Elizabeth, South Africa
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 July 2014

I previously rated this hotel as a good value for money stay in Durban being in a great location and having excellent views. I'd like to make others aware though and recommend that you rather avoid it during school vacations and peak periods. It becomes a nightmare to stay here during these times as I just experienced. There is a lot of overcrowding with no access control which results in more people staying at the hotel then there should be. Because of the great location and good rates, many take advantage of it and fill the rooms with squatters. Overall it becomes a no-go hotel for any person or family looking for a nice stay as the whole place becomes a circus with screaming and shouting everywhere, children and people falling over each other as there are so many, you can wait up to 15 minutes just to get a lift to the ground floor as the lifts cant handle the amount of people especially in the mornings, etc. In addition to this my whole nights sleep was disturbed by a bunch of foreigners whom the hotel staff could not discipline or eject from the hotel despite agreeing that there behaviour was unacceptable. Instead I was moved just after 5am in the morning. Total chaos!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank djfg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 9 July 2014
Dear djfg

Thank you for your feedback. We have taken careful note of all of the points which you have raised and will make every effort to implement corrective action. We do apologise for any inconvenience caused during this stay.

We greatly value your support and we hope that this stay will not prevent you from visiting us in future. We would greatly appreciate the opportunity to welcome you back.

Once again, many thanks for your support.

Kind regards
Amar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Howick, South Africa
1 review
Reviewed 6 July 2014

As you walk in the hotel you get that beauitful clean fragrance,the friendly staff were always willing to assit you where they could,the room and bathroom were very clean and well maintained.There was no faulting the well layed out mouth watering breakfast fit for a king, the least thing i liked was having to pack up to come home.I definitily will be back!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 7 July 2014
Dear Kevin C

We are thrilled that you enjoyed your stay with us. Please come back soon!

Kind regards
Amar and team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 6 Contributor
82 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 4 July 2014

We checked in this hotel as arranged by our tour gruop, Goway. The hotel lobby is small, particularly for a tour group with so many pieces of luggage. The room is quite tired but still OK. The bathroom is dated. The room supposed to accommodate up to 4 people (and its only two of us) however there was only one roll of toilet paper. Tried to set up morning call by calling the front desk, housekeeping several times and no one answered the phone. We finally gave up.

The breakfast was quite nice. The restaurant is huge with at least three food stations. Service and food was very good.

There are many restaurants in the neighbourhood. We walked to the "local" area and found a fish and chips takeout. It was very busy there. If you dont mind being the centre of attention (as the local people could easily tell that you were tourists) it's a interesting place to visit and eat or take out.

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
Thank MLancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 7 July 2014
Dear MLancaster

Thank you for taking the time to review the hotel. We have taken careful note of your feedback, in order that remedial action can be taken where possible. We really appreciate your support, and trust that you will return to Garden Court South Beach in future.

The team wish you all the very best in your travels.

Kind regards
Amar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria, South Africa
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 July 2014

We had a great time and my family was very happy and excited through out our stay. we will definately return again. Friendly staff and environment, we felt home away from home.

Thank you for everything.
Kgomotso Boshielo - 27 to 30 June 2014

Room Tip: Its not nice to be next to the lifts as you experiece all the noise from the lifts going ip and down...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kgomotso B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, 7 July 2014
Dear Kgomotso B

Thank you for taking the time to share your review. We can't wait to welcome you back to your second home!

All the very best wishes,
Amar and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Garden Court South Beach

Property: Garden Court South Beach
Address: 73 OR Tambo Parade, Durban 4056, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Durban
#2 On the Beach Hotel in Durban
#3 Best Value Hotel in Durban
Price Range (Based on Average Rates): £
Hotel Class:3 star — Garden Court South Beach 3*
Number of rooms: 414
Official Description (provided by the hotel):
Situated amidst the hustle and bustle of Durban, this affordable family-friendly hotel offers stunning panoramic views of the historic Durban Harbour and the Indian Ocean. A stone’s throw from the modern aquarium and oceanarium, uShaka Marine World, this hotel also allows for easy access to the SunCoast Casino and Entertainment complex, miles of golden beaches and the culturally rich Durban CBD. This Garden Court Hotel is the ideal destination for business and leisure travellers. ... more   less 
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Also Known As:
Garden Court - South Beach Hotel Durban

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