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“Average Stay”

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Garden Court South Beach
Ranked #4 of 43 Hotels in Durban
Certificate of Excellence
Reviewed 5 August 2014

The stay was average, nothing excited me. There was a dirty bar of soap full of hair behind the door in the bathroom. Other than that the room was clean with standard amenities. Given that small children stay at your hotel, I would make sure that plugs that are not used are closed. Breakfast was standard but enjoyable except the sausages were horrible. The check-in was very slow and we were not offered any refreshments. The welcoming "manager" at the door was the worst though there are not enough characters left to describe his dismal service. Other than that the hotel offered what we expected and we enjoyed our time.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Tsogo Sun Hotels
Thank Mandy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this reviewResponded 22 August 2014

Dear Valued Guest

Thank you for taking the time to post your review. Please accept our sincere apologies for the lapses in standard which you have experienced. The Food and Beverage team have changed the sausages. Please do not hesitate to contact a member of the management team if we can help in any way, on future visits.

We really appreciate your support, many thanks.

Kind regards
Amar

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Reviews (1,206)
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944 - 950 of 1,207 reviews

Reviewed 1 August 2014

Excellent view of the sea we need more parking the location is a great place our beds are comfortable stuff are friendly. We need different breakfast daily because most times we book the hotel for a week and get tired of the same breakfast



  • Stayed: June 2014, travelled with family
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Review collected in partnership with Tsogo Sun Hotels
Thank Seggie68 C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this reviewResponded 22 August 2014

Dear Valued Guest

Many thanks for your support, and for taking the time to complete this review. We have forwarded your suggestions to our Food and Beverage team for implementation.

We look forward to welcoming you back soon.

Kind regards
Amar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

Chech in time must be implemented to avoid visitors staying outside.the breakfats was excelent ,room was also great with the sea view,the wi-fi network was not working all weekend, the desk wa sbit old,i expected to fint a mini bar fridge and it was not there,the coffe facility had only 1 sachet of coffie.




  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Tsogo Sun Hotels
Thank Thomo Gloria T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this reviewResponded 6 August 2014

Dear Valued Guest

We are thrilled that you enjoyed the breakfast and the view, many thanks for your support. Check in time is from 14h00, and check out time is by 11h00, but we do try and accommodate guests outside of those parameters when-ever possible.

Please accept our sincere apologies for the inconvenience caused by the wi-fi. Our IT Development department is currently engaged on an extensive project to ensure connectivity at all times. We are in discussions with our brand standards committee, regarding the mini-bar fridge.

Thank you so much for taking the time to post such constructive feedback. The team look forward to welcoming you back soon.

Kind regards
Amar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

all services were ofgood quality- room services, check in and out , breakfast services staff wer goog and parking was was good and security were alwyas present televion was well connected , all the hotel room was clean

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Tsogo Sun Hotels
1  Thank Mbongeni M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this reviewResponded 6 August 2014

Dear Valued Guest

Thank you so much for your well considered and constructive feedback. The team here at Garden Court South Beach really appreciates your support. We look forward to welcoming you back soon.

Kind regards
Amar

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Reviewed 28 July 2014

I appreciated the reservation service from Sereena to book me into one of the paraplegic rooms as I am in a wheelchair.
My stay was fantastic.
Keep up the good work.
The weather in Durban was also fantastic for this time of winter.
Thank you.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Tsogo Sun Hotels
Thank Reon V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this reviewResponded 6 August 2014

Dear Valued Guest

We are so happy that you enjoyed your stay. Thank you so much for your loyal support. The team look forward to welcoming you back soon.

Kind regards
Amar

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Reviewed 26 July 2014

I stayed here on a short vacation while travelling in South Africa.
Booked thru online travel site and I was given a warm welcome by the hotel staff and I got one of the best rooms in 22nd floor. The view, cleanliness and promptness bowled me over and I am fan of this hotel within a few moments.
Luxurious bath tub, neatly maintained toiletries and good supply of hot water made sure the bath experience was memorable.
Nice set of linen, extra pillows and blankets made sure the winter was well kept out and a lavish sleep was always on store.
A good house keeping service made sure there were all necessary items available on call.
Restaurant had an amazing spread for breakfast. Very well served as a buffet and included in the room rate.
Covered parking is available at extra cost in the hotel basement providing the much needed safety for cars.

I would recommend this hotel for families as well as business travellers.

Note;
Hotel is a bit old and I guess it would need a renovation in the very recent future. So, dont expect the new set of luxuries and features normally provided in the newer generation hotels.
Even though, the experience is a very good comfortable one.

Tip: I would prefer staying as high as possible. Keeps you away from any street noises and gives unparalleled views of sea, beach or city.

Special mention: Miss Pre at the reception deserves a thousand praises for her welcoming smile and the great helpful attitude to all guests.
Miss Helen at Mustard grill made sure that I had a very comfortable meal at the restaurant.

Improvements:
A proper arrangements for luggage handling from parking area.
It would be very helpful if a guest can park the car safely prior to check in.
Rooms need to be marked as Smoking/Non Smoking.
Lighting could be improved inside the rooms.

Room Tip: Corner rooms with city view and beach view are the best.
See more room tips
  • Stayed: July 2014, travelled solo
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Thank Zackokeepmoving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this reviewResponded 6 August 2014

Dear Valued Guest

Thank you so much for taking the time to post this very constructive feedback. We are thrilled that we have you as a fan; come back soon please!

Kind regards
Amar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

Group of conference people really made this a night from hell. They were out of control. Drunk a d rowdy all night long could not sleep even an hour. Up until around 5:00. Even at breakfast they were rowdy. I felt intimidated and not safe. Hotel did nothing to quiet them down. Not acceptable paying R1400 on a night like that.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Tsogo Sun Hotels
Thank Ruleen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarHurjan, General Manager at Garden Court South Beach, responded to this reviewResponded 6 August 2014

Dear Valued Guest

We are dismayed to hear that things were not as they should have been. Please accept our sincere apologies for this isolated incident. I am investigating with the group leaders, and we will take remedial action to ensure that this does not happen again. Should any of the management team be able to help with any future matters, please do not hesitate to contact us. Please be assured that your comfort remains our number one concern.

Kind regards
Amar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Garden Court South Beach

Address: 73 OR Tambo Parade, Durban 4056, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Durban
#2 On the Beach Hotel in Durban
#4 Best Value Hotel in Durban
Price Range: £63 - £75 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Garden Court South Beach 3*
Number of rooms: 414
Official Description (provided by the hotel):
Situated amidst the hustle and bustle of Durban, this affordable family-friendly hotel offers stunning panoramic views of the historic Durban Harbour and the Indian Ocean. A stone’s throw from the modern aquarium and oceanarium, uShaka Marine World, this hotel also allows for easy access to the SunCoast Casino and Entertainment complex, miles of golden beaches and the culturally rich Durban CBD. This Garden Court Hotel is the ideal destination for business and leisure travellers. ... more   less 
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Also Known As:
Garden Court - South Beach Hotel Durban

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