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“Think twice ...” 2 of 5 bubbles
Review of Garden Court Marine Parade

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Garden Court Marine Parade
Ranked #1 of 41 Hotels in Durban
Certificate of Excellence
Bournemouth, United Kingdom
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Think twice ...”
2 of 5 bubbles Reviewed 7 March 2014

This is an outdated hotel, in a lovely location on the beach front, with small rooms, and fairly basic facilities. What sets it apart for me is the standard of the staff on the front desk. Having booked a room a year ago, they insisted it was for the next night not the night we were there (despite our agents confirming exact details). We were subsequently refused credit at the bar because we hadn't pre-authorised a credit card, which the reception staff had omitted to mention. When queried, they advised it was because a lot of their customers left without paying their bills! In the morning on check out, they took an extra copy of my credit card for the same reason, which is a very dubious practice anywhere, and has given me great concerns as to the real purpose. Very poor quality reception staff, and not somewhere we would ever want to stay again.

  • Stayed February 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank philmitchell1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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841 reviews from our community

Traveller rating
    379
    262
    126
    42
    32
See reviews for
335
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279
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
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English first
Pretoria
2 reviews
5 of 5 bubbles Reviewed 5 March 2014

Service was excellent. The rooms clean and well decorated. Excellent view from the beach front and The area and the food. Hope renovations in some other area will be started and finish before Easters.







  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank SiphiwoM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre G, Manager at Garden Court Marine Parade, responded to this review, 12 April 2014
Dear SiphiwaM,
Thank you for the positive review.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town , South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 5 March 2014

The hotel rooms are nice, the view beautiful. Sadly, the service and attention to detail does not match. Please save yourself time by carefully checking your bill before departure as the staff does not seem to.

  • Stayed February 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Mh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pietermaritzburg, South Africa
1 review
3 of 5 bubbles Reviewed 4 March 2014

The location was good, the service at reception was professional. The setting at the room was comfortable. The breakfast was very nice and up to standard. The wifi service was helpful and up to standard.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Thobeka Wendy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre G, Manager at Garden Court Marine Parade, responded to this review, 12 April 2014
Dear Thobeka Wendy N,
Thank you for your positive review. We hope to welcome you back in the very near future.
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 3 March 2014

it was very good and i had no problems. the stuff was very good and they were also dressed very neatly. the appearance of the rooms were okay and looking good. the manager came in to see everything was according to our requirements.





  • Stayed August 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank MALIGAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre G, Manager at Garden Court Marine Parade, responded to this review, 12 April 2014
Dear MALIGAR,
Thank you for your positive review.
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
1 review
5 of 5 bubbles Reviewed 28 February 2014

The Hotel is state of the art, convinient for all purposes. the ocean view and close proximity to the shopping centers and restuarants and the low low room pricess makes you dont cry for your money or even that of your employer.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Modise Mdumisen... M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 February 2014

I have stayed here before and the staff are so friendly, they create a great atmosphere for the consumer and they really go out of their way all the time. This is what you require whether it be business or vacation. The hospitable room service is great, i love it when i travel as its not nice to sit alone so in your room, its great. the room are nice and cosy and a good nights rest is what i need when im there.

Room Tip: Choose from the 10th floor, this way at night you get a great few of the beach front and the lights...
See more room tips
  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Earl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Garden Court Marine Parade

Property: Garden Court Marine Parade
Address: 167 Marine Terminal Street, Durban 4001, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Durban
#5 Business Hotel in Durban
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Garden Court Marine Parade 3*
Number of rooms: 351
Official Description (provided by the hotel):
This Garden Court hotel is situated on Durban’s world-famous Golden Mile. Offering sun-drenched beaches, guests are offered comfort, hospitality and that little something extra. This hotel is at the centre of Durban’s beachfront and offers attention to detail without compromising on the good value that characterises the Garden Court brand. It is the perfect alternative for visitors to this fun seaside city. ... more   less 
Reservation Options:
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Also Known As:
Garden Court Marine Parade Hotel Durban

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