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Garden Court Marine Parade
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Reviews (1,164)
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All reviewsbeach frontexcellent servicetsogo sunenjoyed my stayroom serviceexcellent staybuffet breakfastsea viewstar hotelkeep up the good workindian oceanpleasant stayrooms are spacioushome away from homerevamppromenadesecurity
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Reviewed 15 March 2014

the overall service we received was very good, the vicinity around GC Marine Parade is best suited. Most of it is walking distance. the rooms are comfortably to our needs. What I would like is at least a fridge in the rooms, as this would make life easier for us.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Tsogo Sun Hotels
Thank Amena M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre G, Manager at Garden Court Marine Parade, responded to this reviewResponded 12 April 2014

Dear AmenaM,
Thank you for your feedback. Please be advised that all our family rooms are fitted with a small fridge that can hold all your daily supplies. Please remember to request a family room when booking next.
Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2014

Stayed at this hotel from 28 Feb - 3 March. Hotel is in a great location on the beach promenade. All hotel rooms offer a wonderful view of the beach; being able to watch the beautiful Durban sunrise and sunset every day is quite a treat. The rooms itself have basic amenities and is very comfortable! The double room was big enough for a family of 4 - 2 adults and 2 teenagers. The breakfast buffet was fantastic with quite a large spread and well worth the price.

The staff at the hotel are all very friendly and accommodating. I had to leave really early one of the mornings during my stay and would therefore miss breakfast. I notified reception and they had organised a wonderful "breakfast to-go" pack with croissants, muffins, yoghurt and a few other things which I just had to fetch from reception the next morning. The staff were also kind enough to allow us to check-in early because we had to get ready for an event on that day. A complimentary late check-out was also offered to us. Overall, great staff.

The only negative I would mention is that at night outside the hotel does not feel very safe at all due to strange characters hovering about. However, hotel security was increased at night - they patrolled the lobby and outside the hotel as well. The SAPS also regularly patrolled the beach promenade, so this helps.

Overall, I would recommend staying at this hotel. My family and I had a lovely time here.

  • Stayed: March 2014, travelled with family
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1  Thank 05KarenM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre G, Manager at Garden Court Marine Parade, responded to this reviewResponded 12 April 2014

Dear Karen552014,
Thank you for the positive review. We appreciate the full and accurate description of the hotel and its facilities and services. Staff are definitely one of the greatest assets any business could ever have and we are very fortunate to have a great team on board. Hope to welcome back soon.
Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2014

I had been in this hotel from 4th to 6th March 2014 and found the location of all hotel rooms are sea facing and I was amazed with this beautiful heavenly location and thought I am lucky but this feeling did not last long as came to know that AC was not working and even though reminding many times during all three days no one from receptionist to top level managers did not care even to discuss this problem!!!

I am just felt that this is like beggars are made the king without the qualification!!!

  • Stayed: March 2014, travelled on business
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Thank HiteshCompucare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre G, Manager at Garden Court Marine Parade, responded to this reviewResponded 12 April 2014

Dear HiteshCompushare,
Thank you for your review on Tripadvisor. We regret that your concerns regarding your Air-conditioner was not addressed. This is a concern as we have managers on site 24 hours a day that are well trained to deal with such matters. We sincerely apologise for any inconvenience this may have caused.
Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014

The hotel was perfectly easy to locate. The room was in excellent condition. The breakfast services was the best i've experienced. The only problem I experienced is the room air conditioning that did not function properly in the last night.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Tsogo Sun Hotels
Thank Patrick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre G, Manager at Garden Court Marine Parade, responded to this reviewResponded 12 April 2014

Dear Dr Patrick Adebola,
Thank you for your positive review. We regret that your air conditioner did not function at optimum on your last evening with us. With the extreme humidity we have in Durban, some days the units can not cool to the required temperatures.
Kind Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2014

This is an outdated hotel, in a lovely location on the beach front, with small rooms, and fairly basic facilities. What sets it apart for me is the standard of the staff on the front desk. Having booked a room a year ago, they insisted it was for the next night not the night we were there (despite our agents confirming exact details). We were subsequently refused credit at the bar because we hadn't pre-authorised a credit card, which the reception staff had omitted to mention. When queried, they advised it was because a lot of their customers left without paying their bills! In the morning on check out, they took an extra copy of my credit card for the same reason, which is a very dubious practice anywhere, and has given me great concerns as to the real purpose. Very poor quality reception staff, and not somewhere we would ever want to stay again.

  • Stayed: February 2014, travelled as a couple
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Thank philmitchell1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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