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“Super fab!” 4 of 5 bubbles
Review of Garden Court Marine Parade

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Garden Court Marine Parade
Ranked #1 of 41 Hotels in Durban
Certificate of Excellence
Soweto
1 review
“Super fab!”
4 of 5 bubbles Reviewed 2 May 2014

The breakfast was fantastic and the hotel location situated exactly at the heart of Durban busy and active business district. I really enjoyed my stay, it was worthy experience, I will return in the near future.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre G, Manager at Garden Court Marine Parade, responded to this review, 9 May 2014
Dear PatrickM,
Thank you for the positive feedback. Some exiting news is that a full hotel refurbishment has been approved for the hotel and will start on the 15th July 2014 and finish at the end of April 2015. This refurbishment will include all guest rooms, bathrooms, public areas, lifts and and upgrade of our exiting Airconditioning plant.
We are all very exited about the changes and trust that you too will share in our excitement.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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845 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
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English first
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 2 May 2014 via mobile

Had a really awful time . Feel cheated and disgruntled after staying there ... The room was worse than a motel and the service was shocking, security helped me take my bags up because I waited 20 min for porter . Room was shocking broken drawers in the cupboard , stained chairs and peeling furniture , bed was sunken into the centre and when we asked for a adaptor the man at the front desk was extreamly rude and told us he doesn't have and it's late now we must sleep ... It was 9:30 until we spoke to the night manager , the elevators for out of 6 only 2 worked making us and other people wait for atleast 20 min to get the lift ...also our bathroom and room on check inn wasn't made up... People's use soaps and half used toilet paper and tissue box was put in.... I've stayed at many tsogo sun hotels by far this was the worst experience ...I feel hard done by and robbed , I've stayed here many times it seems as though they've let this hotel go down big time... They use their upgrade as an excuse but it's not a excuse to let it go down so badly

Stayed April 2014
Helpful?
1 Thank Tahseen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre G, Manager at Garden Court Marine Parade, responded to this review, 9 May 2014
Dear TasheedD,
Thank you for providing us with feedback on your recent stay. We are disappointed to learn that you did not have a good experience with us. Your concerns have been noted and action taken where necessary to address any short comings.
Thank you for bringing this to our attention.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
johannesburg
Level Contributor
103 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

Had another 2 fantastic nights at my favourite hotel. Having reviewed over 60 hotels now and having stayed in hong kong, Singapore, Malaysia, turkey, Thailand, I find this hotel to be my favourite still. The design of the exterior of the building, which is now 29 years old looks modern to this day. The rooms are still the biggest on durbans beachfront, bigger than Garden Court South Beach, Elangeni and Maharani. The bathroom is also bigger than all these hotels. The service that I have been receiving from the staff is as good as what I experience only in Phuket. I give the staff 10 stars for always making me feel special on every stay here. The view from my 25th floor room remains the best in the world....its just perfect. Its true that the rooms are old but a R100 million rand refurbishment starting in a few months is going to make this hotel superior to those cramped 4 star hotel rooms in north beach. Marine Parade is set to become the best hotel on the beachfront. I cant wait to stay again. I highly recommend this hotel for having the best staff, the best views, the best service. Well done to the General Manager, who has navigated his team towards great things.

Room Tip: every room faces the ocean. choose a room on higher floor for a fantastic sea view
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank es786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre G, Manager at Garden Court Marine Parade, responded to this review, 9 May 2014
Dear es786,

Thank you for this positive review and for also completing our online eguest serve. We were so excited to see your positive reaction the up and coming hotel refurbishment and cant wait to share this journey with our guests.
Please keep in touch for all the updates.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
6 reviews
5 hotel reviews
1 of 5 bubbles Reviewed 23 April 2014

Having stayed at the hotel a few years ago i expected it to be a similar experience instaed it was awful.The service at reception was awful not friendly at all. Our room was not ready so we had to wait when we get to the room it did not look clean. There was no parking we parked on the road. It took House keeping two hours to bring me an iron after calling multiple times including calling the duty manager. Breakfast was not too bad but the hindu community is not catered for. I would not stay there again.

  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Sarisha32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre G, Manager at Garden Court Marine Parade, responded to this review, 9 May 2014
Dear Sarisha22,
Thank you for your feedback and providing us with suggestions on how we can improve our service delivery and increase our Food & Beverage Offerings. During peak periods such as the Easter weekend and past long weekends the hotel does host large volumes of guests which can cause a delay in room cleaning and servicing. We do however endevour to get rooms and requests done as soon as possible. With regards to parking, this is a challenge all Durban Hotels face and is not an isolated problem for Garden Court Marine Parade, hence we advise clients that paid parking is provided on a first come first receive policy.
Again we thank you for the feedback.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 22 April 2014

Mark at reception was exceptional in his service and understanding in sorting our booking out which discovery had incorrectly booked... Breakfast was great as accommodated for Halaal ... Wifi was the cherry on top

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Mohammed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre G, Manager at Garden Court Marine Parade, responded to this review, 9 May 2014
Dear MohammedE,

We are so pleased that Garden Court Marine Parade met all your expectations and that you had a memorable stay with us.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mthatha
1 review
4 of 5 bubbles Reviewed 21 April 2014

the place is easily accessible with the friendly staff that are welcoming in the reception as well they are willing to assist. Enjoyed the room services well prepared.
My room was overseeing the sea that

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank NceshJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre G, Manager at Garden Court Marine Parade, responded to this review, 9 May 2014
Dear NceshJ,

Thank you for your positive review and that you found the hotels services and location to be good. Being on the beautiful beach front of Durban's Golden Mile is a great advantage. and makes it the perfect location for holiday makers and travellers.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
4 of 5 bubbles Reviewed 16 April 2014

The building is in a right place,facing the ocean. Clean and slept well.
Friendly staff and a good service at the reception.Keep us the good work.
The food was good and breakfast and supper.Perfect place

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Priscilla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre G, Manager at Garden Court Marine Parade, responded to this review, 9 May 2014
Dear Bongi 2014,

Thank you for your positive review. Some exiting news is that a full hotel refurbishment has been approved for the hotel and will start on the 15th July 2014 and finish at the end of April 2015. This refurbishment will include all guest rooms, bathrooms, public areas, lifts and upgrade of our exiting Airconditioning plant.
We are all very exited about the changes and trust that you too will share in our excitement.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Garden Court Marine Parade

Property: Garden Court Marine Parade
Address: 167 Marine Terminal Street, Durban 4001, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Durban
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Garden Court Marine Parade 3*
Number of rooms: 351
Official Description (provided by the hotel):
This Garden Court hotel is situated on Durban’s world-famous Golden Mile. Offering sun-drenched beaches, guests are offered comfort, hospitality and that little something extra. This hotel is at the centre of Durban’s beachfront and offers attention to detail without compromising on the good value that characterises the Garden Court brand. It is the perfect alternative for visitors to this fun seaside city. ... more   less 
Reservation Options:
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Also Known As:
Garden Court Marine Parade Hotel Durban

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