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“Nice hotel”

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Southern Sun Elangeni & Maharani
Ranked #2 of 43 Hotels in Durban
Certificate of Excellence
Reviewed 17 March 2013

The hotel was very clean, lovely view, only problem was the buffet breakfast! Before booking I called in to enquire about breakfast, I was told by the reception that they cater mutton and lamb, only to find out that, that wasn't true, as a hindu, I don't eat beef and pork, but that's what they had on the saturday morning, so after complaining about it I was told the next day they will cater mutton or lamb, so sunday morning I found the same problem, everything I do not eat and yes they put tasteless mutton sausages that replaced the chicken sausages the day before, spoke to the chef, well he re-fried lamb from the nite before and loaded my plate wit mutton sausages!

  • Stayed: March 2013
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Thank shiro1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 22 March 2013

Thank you for taking the time to post your review.

Please accept my sicnere apologies for the lapse in quality experienced at breakfast time, I will most certainly look into the matter.

I am delighted that overall you enjoyed your stay

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1,679 - 1,685 of 1,970 reviews

Reviewed 17 March 2013

Conference to attend
and it was my first time in Durban, and this place made a great welcome.
Location right on the beach and boardwalk,
This hotel is certainly placed in the right position on the beach front. Fast check in and service and friendliness of staff is typical Southern sun - very good and well trained. Rooms are large and comfortable. Breakfast a pleasure and certainly worth a visit. All rooms have ocean views. My room on the 10th floor had incredible panorama, All rooms are ocean vie-higher you stay you get more panoramic view of the sea. You could open the window and hear the surf at night, and watch the sunrise over the Indian Ocean in the morning. Staff was very friendly and helpful. Young bar staff happily gave me lessons in basic Zulu phrases ("Sawubona" - Hello), If you're looking for beachfront location, his is your place. However, many other sights in Durban (botanical gardens, museums, Florida Road restaurant district, universities) are going to require taxis. Will definitely stay there again.

Room Tip: Preferable take higher floor room to get more panoramic view of sea and sunrise...
  • Stayed: February 2013, travelled on business
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Thank harishzdoshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 22 March 2013

Thank you for taking the time to post your review.

I am delighted that you had a great stay and look forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2013

We were greeted by Andrew on reception..polite but disinterested and cool.This was in comnplete contrast to the rest of our holiday in South Africa where the welcome had always been very warm and friendly. We were shown to our room only to find that we had been given a standard room, not a superior room which we had reserved. Finally moved to a superior room...ok but a typical hotel room. small bathroom where the shower did not drain away properly..we nearly had a flood. However the beds were EXTREMELY comfortable and the view across to the ocean was lovely. Breakfast was very nice and the service in the restaurant was very good. We appreciated a late check out time on the day we were due to fly back to the UK.

  • Stayed: March 2013, travelled as a couple
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Thank suzieNorthumberland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 22 March 2013

Thank you for taking the time to post your review.

Please accept my sincere apologies for the lapse in service expereince upon arrival, we will certainly take the necessary corrective steps.

I am delighted that this did not spoil your overall stay and look forward to welcoming you back in the near future.

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Reviewed 15 March 2013

We booked into this hotel after leaving another one just down the road in disappointment. After that experience the North Beach was like a breath of fresh air. Upon walking in the door we were greeted by the porter and making a booking at Reception was a breeze. The Duty Manager was lovely - very efficient, understanding and helpful.

We were given a room on the twenty-seventh floor which had a magnificent view of the ocean and the Golden Mile. It was spotless and spacious and had plenty of storage. It had a bar fridge, sofa and safe. The decor was up-to-date and we never had to wait more than 10 seconds for a lift even though we were so high up.

The breakfast was excellent and although we stayed for nine days we never tired of the variety. Both Moses and Steven ensured we were well looked after in the breakfast room. Eggs are freshly prepared before guests and on the weekends a juice extractor is in operation. Pork products are separate from the other foods and we noticed that different foods were provided depending on the nationality of guests staying in the hotel - very considerate management which attempts to cater to their patrons. The only problem we had was with the breakfast packs we were given when we had to leave early for a tour. My husband is sensitive to preservatives and colours in foods and the youghurt and juice made him sick.

Although we had to pay for parking, it was undercover, secure and convenient as the parking lot is right near the lifts on the third level. The pool is on the top floor and has great views.

The only things we would improve would be to have luggage racks in the room as it was annoying to have luggage cluttering the floor and we also had problems with water pressure in the cold water taps in the mornings when everyone was having showers.

This hotel and its staff is a credit to Tsogo Sun chain. We were very impressed and would have no hesitation in recommending it to others.

Room Tip: Ask for a room high up.
  • Stayed: February 2013, travelled as a couple
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Thank rosaposer165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 22 March 2013

Thank you for taking the time to post your review.

I am delighted that you enjoyed your stay, despite the shortcomings with the water pressure - which our engineering team is looking into.

We look forward to welcoming you back soon.

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Reviewed 15 March 2013

Visited hotel during february for a weekend, hotel was overall very good, though we did go while the hotel was undergoing renovations but it did not really inconvenience us. One of the swimming pools were not available for usage, but the pool at the gym was.

Rooms are clean, beds are comfortable and the sea facing room was absolutely fabulous. The location is perfect with a lot of restaurants at the doorstep. Breakfast service and variety is exceptional but what I like the most is the bicycles they have available for rent. Nothing more relaxing than a cycle with the beach right next to you. Will stay again!

  • Stayed: February 2013, travelled with family
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Thank Travell-Consultant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 22 March 2013

Thank you for taking the time to post your review.

I am delighted that you had a great stay, despite the renovations. The "new look"pool deck is going to be a hit and will certainly enhance your future stays.

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Reviewed 14 March 2013

This hotel is certainly placed in the right position on the beach front. Service and friendliness of staff is typical Southern sun - very good and well trained. Rooms are large and comfortable. Breakfast a pleasure and certainly worth a visit

  • Stayed: March 2013, travelled on business
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Thank pzan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 22 March 2013

Thank you for taking the time to post your review.

I am delighted that you had a great stay and look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2013

We were told about the renovations, however not that the terrace and pool were to be covered with rubble and dust, our room was very gritty from the cleaning of the front of the hotel. The staff were good but I would not stay again as the bedroom was tired and the food only OK
and nowhere to sit and relax.

Room Tip: Make sure your room is not where they are working and is clean.
  • Stayed: February 2013, travelled as a couple
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Thank susan d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 22 March 2013

Thank you for taking the time to post your review.

Please accept my sincere apologies for hte disruption caused due to the renovations - the renovations to the pool deck are extensive, which is why it has been closed, however, I would like to assure you that the new pool deck will most certainly enhance your future stays.

The bedrooms will be refurbished during the next phase.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun Elangeni & Maharani

Address: 63 OR O R Tambo Parade | North Beach, Durban 4001, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Durban
#1 On the Beach Hotel in Durban
#2 Business Hotel in Durban
Price Range: £79 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Elangeni & Maharani 4*
Number of rooms: 449
Official Description (provided by the hotel):
Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more   less 
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Also Known As:
Southern Sun Elangeni Durban
Elangeni Hotel Durban

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