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“for 5 star poor” 3 of 5 bubbles
Review of Southern Sun Elangeni & Maharani

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Southern Sun Elangeni & Maharani
Ranked #2 of 41 Hotels in Durban
Certificate of Excellence
Johannesburg, South Africa
1 review
“for 5 star poor”
3 of 5 bubbles Reviewed 2 October 2013

for 5 stars hotel poor , need major improvement.
location excellent.
breakfast variety very very average equivalent to 3 star hotel.
rooms to be upgraded .
need re vamp up grade , revamp upgrade . Revamp and upgrade

Room Tip: for 5 star hotel srooms vey poor , need major upgrade / reveamp. breakfast also need improving
See more room tips
  • Stayed September 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Skoosh

Helpful?
Thank Ameen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, 5 October 2013
Thank you for taking the time to post your review.

The Southern Sun Eangeni & Maharani is graded as a four star hotel - not five star. The rooms at the Maharani tower have been refurbished. The refurbishment of the Elangeni tower rooms is scheduled to take place in 2014.

I am sure that the new look bedrooms will enhance your future stays.

Regards

Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,678 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (297)
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Pretoria, South Africa
Level Contributor
104 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 bubbles Reviewed 30 September 2013

I have been staying at the Maharani through its various iterations, over four decades: initially the grand five star beachfront Maharani; then the North Beach Garden Court; later the Southern Sun North Beach; now the Maharani/Elangeni mega complex. After all the hype, I expected that the hotel had been restored to its former glory.

Don't get me wrong: it has been refreshed. We were unlucky enough to have one of the most "standard" of standard rooms. Our room was adjacent to the support wall for what was an outside elevator in earlier times, and resulted in a restricted view and much smaller windows than other rooms. The room was newly renovated, but nothing spectacular. The bathtub has given way for a shower only.

One longstanding shortcoming that has not been corrected with the renoivation is the breakfast room which is really too small when the hotel is busy. Seating is cramped and loing queues form at the egg station. There also seems to have been some cost saving cutbacks in the variety of the breakfast offerings. We made e of the opportunity to have breakfast in the neighboring Elangeni, which has a much nice and less cramped venue, and the same variety of foods.

The really positive factor was the from desk service. I was very impressed with the friendliness, efficiency and helpfulness of all the staff throughout our stay. This was very impressive.

Perhaps I expected too much. A better room would have probably influenced my opinion more positively, but I really was expecting shades of the original Maharani, which was one of my favorite hotels in South Africa.

  • Stayed September 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Greg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, 5 October 2013
Thank you for taking the time to post your review.

I can understand that with the Maharani name being brought back, you would expect to find a similar product to the former "Maharani Sun" - although the Maharani tower has been refurbished, it remains a four star hotel and has nor been restored back to a five star - whic hthe former Maharani was.

We will be launching a new restaurant concept on the ground floor, which will serve breakfast and has a larger seating capacity - which I am positive will address the issues regarding queues during busy periods.

We look forward to welcoming you back to Southern Sun Elangeni & Maharani.

Regards

Samantha Croft
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 September 2013

Rooms perfect! The staff at reception beyond perfect. If you have any complaints then I suggest you get medication. I won't go walking on the beach alone but no need as my view is amazing!

I am here for 11 days and will always come back.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hotelsmyhome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, 5 October 2013
Thank you for taking the time to post your review.

I am delighted that you had a memorable stay and that the the front desk team exceeded your expectations.

We look forward to welcoming you back soon.

Regards

Samantha Croft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midrand
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 26 September 2013

I just craved fresh ocean tasting prawns and there was none on site except...."curry" flavoured everything....
Oooohhhh & the "Omelette mixture" @ breakfast it's horrible...it just makes watershed-tasteless omelette...:-( ....yaack

Room Tip: Beach/Ocean facing rooms are the best...
See more room tips
  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kele2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, 5 October 2013
Thank you for taking the time to post your review.

Please accept my sincere apologies for the quality of the egg mixture - your comment has been passed onto the Executive Chef.

The Lingela restaurant offers a Seafood Extravaganza on a Friday evening, with Grill Jichana offering grilled prawns from a Monday - Saturday night, in order to cater for guests who enjoy seafood.

Regards

Samantha Croft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 24 September 2013

If you read many of my reviews you will find my constant pursuit of good service in the country of South Africa. Countrywide, it is something that is lacking. The Southern Sun Elangeni & Maharani has found a way to rise above ordinary and average service going beyond what is expected to exceed expectations. From the arrival staff to the front desk to room service and dinning staff, your needs are taken into consideration and you are treated as a welcomed guest.
The location is one of the best in Durban. It is mostly sea facing and the beaches almost seem as thought they are part of the property. The breakfast buffet has lots a variety and caters to many different tastes including Halal.
I am looking forward to visiting again.

Room Tip: Most restaurants are in the Elangeni side of the property. No spa on property but there is one on th...
See more room tips
  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shame F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, 5 October 2013
Thank you for taking the time to post your review.

I am delighted that you had a memorable stay and that the team exceeded your expectations.

We look forward to welcoming you back in the near future.

Regards

Samantha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
71 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 20 September 2013 via mobile

I spent 2 nights at this hotel and have to say the location was great. The staff are friendly and helpful. The new pool area was lovely and it was nice to have breakfast in the new pool restaurant, but the hotel was busy so we had to que for a while to be seated. The rooms are tired and really could so with being freshened up, but they where comfortable. Good value and good location.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Neenals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, 21 September 2013
Thank you for taking the time to post your review.

I am delighted that you had a memorable stay and enjoyed the new facilities on the Elangeni pool deck. The refurbishment programme started in 2012 - with the Maharani tower. The refurbishment of the bedrooms at the Elangeni tower is scheduled to commence in 2014.

We look forward to welcoming you back soon.

Regards

Samantha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
Level Contributor
121 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 19 September 2013

We regularly pickup some of our clients form Southern Sun Elangeni & Maharani and the staff at the reception is always so kind and friendly to us, we haven't seen much of the Hotel but the reception says "5 STAR" , very beautiful. Recommended

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1st_Zulu_Safaris_SA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, 21 September 2013
Thank you for takling the time to post your review.

It truly is important to ensure that staff offer superior service to suppliers and tourism colleagues and not just resident guests.

I would like to meet with you when you next visit the hotel.

Regards

Samantha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun Elangeni & Maharani

Property: Southern Sun Elangeni & Maharani
Address: 63 OR O R Tambo Parade | North Beach, Durban 4001, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Durban
#1 On the Beach Hotel in Durban
#2 Business Hotel in Durban
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Southern Sun Elangeni & Maharani 4*
Number of rooms: 449
Official Description (provided by the hotel):
Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more   less 
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Also Known As:
Southern Sun Elangeni Durban
Elangeni Hotel Durban

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