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“great service with a smile...from the heart”

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Southern Sun Elangeni & Maharani
Ranked #3 of 44 Hotels in Durban
Certificate of Excellence
Reviewed 30 December 2013

The service across both locations was excellent at all times and it didnt matter where or what you needed, the service was excellent and it was genuinely done 'from the heart'. Staff were easy going, always professional, and ALWAYS on point with whatever the guest needed. The hotel was busy at full occupancy but they managed to treat every guest as though you were the only one ! Smiles from all staff were in abundance and their 'extra-mile highway' was definitely crowded in these hotels. Some people that went beyond 'the call of duty' were : Girshin, Ndumiso, Nako, Clerise, Q, Eric, Karla, Shaylin, Eugene, & Judith. Busy hotel with activities for kids, great location across from the main swimming beaches. The heated pool at the Panorama bar was great and towels were always available and freshly laundered. Breakfast at all venues we tried had great variety and suited all palates with unique offerings for young and old alike. The Vigour & Verve restaurant, newly opened at Maharani was amazing and they did the hotels service ethic proud, as well as the great prices and amazing food. Some names to mention at V&V was Nomfundo and Jackson for their amazing service and genuine desire to provide an excellent dining experience.

All in all the week we spent was awesome !

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Tsogo Sun Hotels
Thank Yavi_Madurai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 1 January 2014

Thank you for taking the time to post your review.

I am delighted that you had a great stay and enjoyed the new facilities on offer at the complex. The team are really proud of their new product and we look forward to welcoming you back in 2014.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,684 - 1,690 of 2,107 reviews

Reviewed 30 December 2013

Stayed 7 nights, excellent sea views and centrally located. Easy access to Gateway Mall etc. Room I stayed in was clean and comfortable. Parking can be an issue during peak season. Will definitely stay at this hotel again.

  • Stayed: December 2013, travelled solo
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Review collected in partnership with Tsogo Sun Hotels
Thank Shammz236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 1 January 2014

Thank you for taking the time to post your review.

I am delighted that you had a memorable stay and look forward to welcoming you back soon.

Regards

Samantha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

Hotel nice and clean
Staff friendly
Rooms spacies
Parking terrible
We disembarked from the msc sinfonia and decided to stay an ekstra day and take the kids to ushaka marine world.
The staff is very helpfull its just a big problem parking your car in front and getting luggage out ,people get very angry for waiting in the road.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Tsogo Sun Hotels
Thank Johan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 30 December 2013

Thank you for taking the time to post your review.

I am delighted that you had a memorable stay despite the shortage of on-site parking and look forward to welcoming you back on your next trip to Durban.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

Good Service,courteous staff,excellent halaal breakfast,good restaurants,convenient location,close to all public amenities,WiFi erratic but works,great sea vies from rooms,child freindly,
Great Stay,highly recommended

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Tsogo Sun Hotels
Thank Rashaad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 30 December 2013

Thank you for taking the time to post your review.

I am delighted that you had a great stay and look forward to welcoming you back soon.

Regards

Samantha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2013

Great venue, but be warned that in holiday season it is heaving, but its proximity to the Beach Front makes it perfect if that is your style. Upgraded room are great, but older ones need the same treatment, especially the suites. Staff are very helpful. Had a few small issues and await Hotel Management responses before I post them here.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Tsogo Sun Hotels
Thank CraigEdmondson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 30 December 2013

Thank you for taking the time to post your review.

I am delighted that you had a memorable stay, despite the shortcomings in service standards that you experienced and look forward to welcoming you back in 2014.

Regards

Samantha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2013

On a whim, my friends and I decided to visit Durban. We didn't plan the trip, boredom in Johannesburg got the better of us.

We were greeted with a lovely smile from Anneresa who directed us to the Reception. Zameera was more than helpful in accommodating our need. She helped us get a room and most importantly allowed us check in before the 2pm designated check in time. The view from the 26th floor was a pleasant surprise.

I would like to thank S’busiso, Dillon, Mzwah, Rethabile, Steven, Pinky. I don’t remember all your names but you’re all really great people. Thanks for going out of your way to ensure I had a great time on my first visit to Durban.

Oh,I met a girl at the Pool deck on the 32nd Floor. She is now my girlfriend. I would like to Thank Southern Sun for that. If I end up marrying her, I will have my honeymoon at the Southern Sun.

Once again, Thank You.
Jide.

  • Stayed: December 2013, travelled with friends
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Thank Jidendaleni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 1 January 2014

Thank you for taking the time to post your review.

I am delighted that the entire Maharani team helped you to create some magical memories!

We look forward to welcoming you back soon

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2013

Wish the hotel would be better at disclosing and publishing room sizes on its website. We paid ZAR 2500 per night for a room that was the size of a cruise ship state room (smaller than 300 sq ft.). Location is good with walking distance to North beach. Next time we'd be wiser and stay at Umhlanga instead of North Beach.

  • Stayed: December 2013, travelled with family
    • Value
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    • Rooms
    • Cleanliness
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Review collected in partnership with Tsogo Sun Hotels
Thank Business T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Southern Sun Elangeni & Maharani

Address: 63 OR O R Tambo Parade | North Beach, Durban 4001, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Durban
#2 Luxury Hotel in Durban
#2 Business Hotel in Durban
Price Range: £109 - £256 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Elangeni & Maharani 4*
Number of rooms: 449
Official Description (provided by the hotel):
Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more   less 
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Also Known As:
Southern Sun Elangeni Durban
Elangeni Hotel Durban

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