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Southern Sun Elangeni & Maharani
Ranked #2 of 43 Hotels in Durban
Certificate of Excellence
Reviewed 30 December 2013

Excellent
I'm completely satisfied with elangeni maharani. I was really worth my money. I had four rooms booked under my name.we used to get towels for the beach at the reception and I think that's a wow service

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Tsogo Sun Hotels
Thank Ld N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 1 January 2014

Thank you for taking the time to post your review.

I am delighted that you had a memorable stay at the Southern Sun Elangeni & Maharani and look forward to welcoming you back soon.

Regards

Samantha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,601 - 1,607 of 2,026 reviews

Reviewed 30 December 2013

I always stay at this hotel when I'm in Durban. This time my experience was a little different.

I booked my stay in September for December. I battled for days to get reservation staff to respond to my emails. It was only after I had emailed the general manager to complain did I get a response.

Then checking in was a little unpleasant. Check in time is 2 pm, I arrived at the hotel at 12pm. I had booked 2 rooms. Frikkie at check in was extremely slow - looked like his batteries were flat. By 12.35pm he gave me 1 room which I was extremely grateful for.

The 2nd room was only given to me after 3pm after I raised my voice a little and demanded to speak to the manager and voila a room was available. Like magic.

The breakfast was great. Good variety of food and efficient staff at the egg station even when they were busy at peak times. We'll done!!

All staff at breakfast were friendly and helpful except for Zama who had a terrible attitude.

The rooms were cleaned daily to our satisfaction. Bathrooms were recently renovated.

Hotel location is the best in Durban in my opinion.



Stayed: December 2013
Thank imraan2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 1 January 2014

Thank you for taking the time to post your review and for your feedback, which we received from your survey.

Please accept my sincere apologies for the frustration caused during the reservations process and upon arrival. Your feedback has been passed onto the respective management in order for them to take the necessary corrective action.

We look forward to welcoming you back in 2014.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

Nothing bad to say about this newly revamped hotel. Breakfast manager knew my name and room number, waitresses knew what I liked to eat! Truly personal. The breakfast was divine too! Great location, fantastically revamped, comfortable, fast lifts, friendly and helpful service. .

  • Stayed: December 2013, travelled solo
    • Value
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Review collected in partnership with Tsogo Sun Hotels
Thank Aharon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 1 January 2014

Thank you for taking the time to post your review and for your positive comments regarding the breakfast team. The recognition that they give their Guests first thing in the morning really does make all the difference.

I am delighted that you enjoyed the newly revamped facilities and look forward to welcoming you back soon.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

The service across both locations was excellent at all times and it didnt matter where or what you needed, the service was excellent and it was genuinely done 'from the heart'. Staff were easy going, always professional, and ALWAYS on point with whatever the guest needed. The hotel was busy at full occupancy but they managed to treat every guest as though you were the only one ! Smiles from all staff were in abundance and their 'extra-mile highway' was definitely crowded in these hotels. Some people that went beyond 'the call of duty' were : Girshin, Ndumiso, Nako, Clerise, Q, Eric, Karla, Shaylin, Eugene, & Judith. Busy hotel with activities for kids, great location across from the main swimming beaches. The heated pool at the Panorama bar was great and towels were always available and freshly laundered. Breakfast at all venues we tried had great variety and suited all palates with unique offerings for young and old alike. The Vigour & Verve restaurant, newly opened at Maharani was amazing and they did the hotels service ethic proud, as well as the great prices and amazing food. Some names to mention at V&V was Nomfundo and Jackson for their amazing service and genuine desire to provide an excellent dining experience.

All in all the week we spent was awesome !

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Tsogo Sun Hotels
Thank Yavi_Madurai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 1 January 2014

Thank you for taking the time to post your review.

I am delighted that you had a great stay and enjoyed the new facilities on offer at the complex. The team are really proud of their new product and we look forward to welcoming you back in 2014.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

Stayed 7 nights, excellent sea views and centrally located. Easy access to Gateway Mall etc. Room I stayed in was clean and comfortable. Parking can be an issue during peak season. Will definitely stay at this hotel again.

  • Stayed: December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Shammz236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 1 January 2014

Thank you for taking the time to post your review.

I am delighted that you had a memorable stay and look forward to welcoming you back soon.

Regards

Samantha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

Hotel nice and clean
Staff friendly
Rooms spacies
Parking terrible
We disembarked from the msc sinfonia and decided to stay an ekstra day and take the kids to ushaka marine world.
The staff is very helpfull its just a big problem parking your car in front and getting luggage out ,people get very angry for waiting in the road.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Tsogo Sun Hotels
Thank Johan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 30 December 2013

Thank you for taking the time to post your review.

I am delighted that you had a memorable stay despite the shortage of on-site parking and look forward to welcoming you back on your next trip to Durban.

Regards

Samantha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

Good Service,courteous staff,excellent halaal breakfast,good restaurants,convenient location,close to all public amenities,WiFi erratic but works,great sea vies from rooms,child freindly,
Great Stay,highly recommended

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Rashaad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded 30 December 2013

Thank you for taking the time to post your review.

I am delighted that you had a great stay and look forward to welcoming you back soon.

Regards

Samantha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southern Sun Elangeni & Maharani

Address: 63 OR O R Tambo Parade | North Beach, Durban 4001, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Durban
#1 Luxury Hotel in Durban
#2 Business Hotel in Durban
Price Range: £68 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Elangeni & Maharani 4*
Number of rooms: 449
Official Description (provided by the hotel):
Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more   less 
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Also Known As:
Southern Sun Elangeni Durban
Elangeni Hotel Durban

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